4/10 Fair
May 26, 2024
Excessive and repetitive communication via WhatsApp…over 65 messages in the two days leading up to reservation
Multiple messages about same topic, asked for my documents 7 separate times! And then on day of check in—after 3 pm, notified that apartment was unavailable and they wanted to move me to nearby less desirable location. 20 more messages from them but No instructions on accessing property, entry ? Until 6 pm on day of check in. Ruined my weekend trip. Never again with bot reservation system
John
John, 2-night trip