The staff was great-helpful, pleasant and they understood English when I couldn't come up with the Spanish. The windows in our room, however began at ~10 feet from the ground. We were unable to see anything outside from our bedroom windows. The staff claimed that they were full and could not change our room, but I don't think that was true, as I was easily able to book our room only several days before we arrived, and we did not see that many visitors in our hotel building or in the hotel restaurant. The hotel is adjacent to the River Tormes, and there's a wonderful bike/pedestrian path that follows the river behind the hotel. It was really nice to go for a walk or run in the morning on that trail.