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Hotel Helene

3.5 star property
Hotel with restaurant, near Poblado Park

Choose dates to view prices

Nestled in the heart of El Poblado, Hotel Helene offers a warm welcome with a restaurant and convenient in-room WiFi. Enjoy luggage storage, an elevator, and the helpful staff that previous guests rave about.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • 24/7 front desk
  • Non-smoking

Main amenities (8)

  • Daily housekeeping
  • Restaurant
  • Breakfast available
  • Room service
  • 24-hour front desk
  • Air conditioning
  • Living plant wall
  • Luggage storage

Feel at home (6)

  • Television
  • Daily housekeeping
  • Elevator
  • Minibar
  • Premium bedding
  • Hair dryer
The current price is CNY414
CNY414 total
Jun 18 - Jun 19

Room options

View all photos for Deluxe Room

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room

  • Sleeps 2
  • Free WiFi

View all photos for Premium Room

Premium bedding, down comforters, minibar, in-room safe

Premium Room

  • Sleeps 2
  • Free WiFi

View all photos for Standard Double Room

Premium bedding, down comforters, minibar, in-room safe

Standard Double Room

  • Sleeps 2
  • Free WiFi

View all photos for Standard Double Room

Premium bedding, down comforters, minibar, in-room safe

Standard Double Room

7.8 out of 10
Good
(16 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Premium Room

Premium Room | Premium bedding, down comforters, minibar, in-room safe

Premium Room

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Room

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

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About the neighborhood

Map
10a29 Cra. 40, Medellín, Antioquia, 050021

What's nearby

  • Lleras Park - 2 min walk - 0.2 km
  • Poblado Park - 3 min walk - 0.3 km
  • Medellín Clinic - El Poblado - 8 min walk - 0.7 km
  • Oviedo Shopping Center - 3 min drive - 1.8 km
  • Santafé Mall - 3 min drive - 1.8 km

Getting around

  • Jose Maria Cordova Intl. Airport (MDE) - 34 min drive
  • Poblado Station - 18 min walk

Restaurants

  • ‪Mondongo's - ‬1 min walk
  • ‪Dog & Burger - ‬2 min walk
  • ‪Desayunadero La 10 - ‬1 min walk
  • ‪Mosquito - ‬1 min walk
  • ‪El Altar - Parque Lleras - ‬1 min walk

About this property

Hotel Helene

  • When you stay at Hotel Helene, you'll be in a fantastic location, just a 5-minute walk from Lleras Park and Poblado Park. Also, Medellín Clinic - El Poblado and Oviedo Shopping Center are just a 5-minute drive away. Fellow travelers say good things about the helpful staff and location.

At a glance

DONE

Hotel size

    • 20 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Parents must have child's birth certificate and photo ID*
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6:00 AM–8:30 AM
  • Restaurant
  • Private dining
  • Room service (limited hours)

Services

  • 24-hour front desk
  • Luggage storage
  • Romance packages

Facilities

  • Locally sourced food is prioritized
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Local culture & ecosystem education
  • Uses some LED lighting
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups only
  • Reusable tableware only
  • Outdoor furniture

Accessibility

  • Elevator
  • Elevator door width (inches): 100
  • Visual fire alarm
  • Well-lit path to entrance
  • Stair-free path to entrance
  • 1 stairs to reach property
  • Smooth flooring in room
  • Tile flooring in room

Room amenities

Be entertained

  • 40-inch Smart TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Electric kettle
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Down comforter
  • Premium bedding

Freshen up

  • Rainfall showerhead
  • Shower only
  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))

Food and drink

  • Champagne service
  • Meal delivery service
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Energy-saving switches
  • Uses some LED lighting
  • Water-efficient showers only
  • Water-efficient toilets only
  • Mobile key entry

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • You may be required to pay the following charge at the property: Colombia Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Colombia and who pay using a foreign card or via a bank transfer from outside Colombia. This exemption applies only to tourist package bookings (accommodation plus other travel services).

Optional extras

  • Full breakfast is offered for an extra charge of approximately COP 25000 to 50000 per person
  • Late check-in between 10:00 PM and 5:00 AM can be arranged for an extra charge of COP 100000

Children & extra beds

  • If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Hotel Helene Hotel
Hotel Helene Medellín
Hotel Helene Hotel Medellín

Frequently asked questions

Does Hotel Helene offer free cancellation for a full refund?

Yes, Hotel Helene does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Helene?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel Helene?

Sorry, there's no onsite parking at Hotel Helene.

What are the check-in and check-out times at Hotel Helene?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is 11:00 AM.

Are there restaurants at or near Hotel Helene?

Yes, there's an onsite restaurant.

What's the area around Hotel Helene like?

Hotel Helene is a short 1-minute walk from Lleras Park and 5 minutes' walk from Poblado Park. Travelers say this hotel is in a good location.

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Reviews

Hotel Helene Reviews

8.8

Excellent

9.2

Cleanliness

8.8

Amenities

9.2

Staff & service

8.8

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was consistently described as delicious, excellent, and great with many guests praising the variety of options available. (20 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Room
Location
Service staff
Breakfast
Restaurant
Water
Air conditioning
Couples
Value
Bed

Reviews

Verified

10/10 Exceptional

Great hotel and staff!
Ruddy, 3-night trip
Verified

10/10 Exceptional

We loved the hotel, the location, the staff. The breakfast could be better or more options but in general was great !
Felix Modesto, 5-night trip
Verified

10/10 Exceptional

The staff was incredible. The bathroom in the room was kind of small but the staff more than made up for it with their friendly service.
Sandra, 6-night trip
Verified

10/10 Exceptional

Staff was very attentive and friendly.
Elizabeth, 7-night trip
Verified

6/10 Good

Staff was amazing and great location however they have an additional guess policy that was not discussed on the site but after checking in. The fee is 200,000 COP which is $54 US for each guess that comes to the room which can add up very quickly. The Double room is very tight and would recommend upgrading to another room for the additional space if required
Jermaine, 5-night trip
Verified

10/10 Exceptional

We had a loverly stay at Hotel Helene. The staff is very kind and helpfull. The rooms are a bit small but cozy and very romantic. There is a nice vegan restaurant beside the hotel and a nice rooftop bar/restaurant.
Shilton, 3-night trip
Verified

10/10 Exceptional

Room small but comfortable and clean, excellent area, excellent customer service and friendly staff .
Maritza, 4-night trip
Verified

10/10 Exceptional

Friendly staff, Availability for storage was a plus.
Nelly, 2-night trip
Verified

10/10 Exceptional

I love the staff and their outstanding customer service.
Hector, 10-night trip
Verified

8/10 Very good

Nice hotel and conveniently located for a leisure weekend. Not recommended if you are on business as there are no wardrobes in the room. The lack of windows in the room might feel you uncomfortable. Staff were really nice and attentive and very helpful.
Oscar, 2-night trip
Verified

8/10 Very good

The hotel has an excellent location , the staff is very nice and the hotel room are good for the price
Roberto Leonel, 4-night trip
Verified

10/10 Exceptional

The place was very pretty and quiet, the staff was amazing excellent customer service
Michael, 3-night trip
Verified

10/10 Exceptional

This was my second time staying here, and once again, it didn’t disappoint. The location is fantastic—quiet, yet close to everything you need. The staff are incredibly friendly and always make you feel welcome. It’s a perfect spot if you're looking for a peaceful stay in a great area. Highly recommended!
Diego Jose Ortiz, 5-night trip
Verified

10/10 Exceptional

The hotel and staff was amazing! Love it
marcia, 1-night trip
Verified

10/10 Exceptional

Super convenient, right in Provenza. Great breakfast too! WIFI was fine, decoration was nice, and the staff were incredible, so helpful and friendly.
Hector, 1-night trip
Verified

10/10 Exceptional

Nice, location with a friedly staff
DIEGO, 5-night trip
Verified

10/10 Exceptional

amazing

Conveniently located , great location. amazing breakfast
LUIS, 7-night trip
Verified

10/10 Exceptional

A+ location & service

Great location, and service. Just steps away from a supermarket, gym, restaurants, and many clubs/pubs. Very friendly and attentive staff. I'd definitely stay there again and I would recommended to friends.
Hector L, 6-night trip
Verified

8/10 Very good

Everything about this place was amazing would have love to give it 5 stars but the WiFi in the rooms was next non existent, besides that good hotel, with amazing staff, and in a great location.
Nano, 3-night trip
Verified

8/10 Very good

Very clean, great staff, good location, the room need more light other then that very good.
Yashira, 3-night trip
Verified

10/10 Exceptional

The service here is excellent! Thank you for the warm welcome!
CrisJoel, 2-night trip
Verified

10/10 Exceptional

The rooms are a bit smaller than they allowed but I wasn't in it much. The staff are great and the location was nice
Ryan, 6-night trip
Verified

10/10 Exceptional

Everything was great, the hotel is new and the location is perfect. The only thing is that there were a lot of noisy people on my floor but that is not the hotel’s fault.
Melissa E., 3-night trip
Verified

10/10 Exceptional

Excellent!!

Very very good the whole staff was excellent and great .. Looking forward to retuning soon !! Close to all restaurants and nightlife!!!
KEJUAN, 7-night trip
Verified

10/10 Exceptional

Had a great stay, the place is in a great location. The staff were great. And the staff member named Alex was great, he was extremely helpful for me personally and i really appreciate him!
Aaron, 2-night trip