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BOK21

3.0 star property
City-center hotel within easy reach of Plaza Las Americas

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Photo gallery for BOK21

Exterior
1 bedroom, free WiFi, bed sheets
Terrace/patio
Building design
Exterior
In the heart of Downtown Cancun, BOK21 offers a tranquil retreat with a garden and outdoor furniture. Connect to WiFi in your room or unwind on the terrace while taking advantage of concierge services and 24-hour front desk assistance.

Reviews

7.8 out of 10
Good

Popular amenities

  • Free parking
  • Air conditioning
  • Free WiFi

Main amenities (7)

  • Daily housekeeping
  • Breakfast available
  • Terrace
  • Air conditioning
  • Garden
  • Concierge services
  • Tour/ticket assistance

Feel at home (6)

  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Coffee/tea maker
  • Free self parking

Room options

Check availability for these dates

Tonight
Oct 1 - Oct 2
Check availability for tonight Oct 1 - Oct 2
Tomorrow
Oct 2 - Oct 3
Check availability for tomorrow Oct 2 - Oct 3
Available filters for rooms
Showing 3 of 3 rooms

View all photos for Habitacion King

1 bedroom, free WiFi, bed sheets

Habitacion King

Highlights

Balcony
Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Free bottled water
Coffee/tea maker
Netflix
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Habitacion Suite

Habitacion Suite | 1 bedroom, free WiFi, bed sheets

Habitacion Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Free bottled water
Coffee/tea maker
Netflix
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite

1 bedroom, free WiFi, bed sheets

Suite

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Free rollaway/extra beds
Flat-screen TV
Separate bedroom
Private bathroom
Free bottled water
Coffee/tea maker
Netflix
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior detail

Hotel 28

  • Pool
  • Airport transfer
  • Free parking
  • Free WiFi
9.6 out of 10, Exceptional, 61 reviews
The price is CNY393
CNY506 total
includes taxes & fees
Oct 2 - Oct 3
Hotel 28
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About the neighborhood

Map
Bonampak, Cancun, QROO, 77500

What's nearby

  • Plaza Las Americas - 13 min walk - 1.1 km
  • Plaza 28 - 17 min walk - 1.5 km
  • Ultramar Ferry Puerto Juárez - 6 min drive - 4.3 km
  • Playa Tortugas - 8 min drive - 6.0 km
  • Langosta Beach - 8 min drive - 7.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 21 min drive
  • Tulum Intl. Airport (TQO) - 146 min drive

Restaurants

  • ‪Arandanos - ‬5 min walk
  • ‪La Casa de los Abuelos - ‬3 min walk
  • ‪Rolandi's - ‬5 min walk
  • ‪La Dolce Vita - ‬3 min walk
  • ‪Rino's Ristorante & Paninoteca - ‬2 min walk

About this property

BOK21

BOK21 puts you just a 5-minute drive from Plaza Las Americas and Puerto Cancun Marina Town Center. Guests will have free perks like WiFi and self parking. A terrace and a garden are other highlights.

At a glance

DONE

Hotel size

    • 42 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 3:30 PM
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • The front desk is open Monday - Friday (8:00 AM - 9:00 PM) and Saturday - Sunday (9:00 AM - midnight)
    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Other information

    • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 9:00 AM–11:00 AM

Services

  • Concierge services
  • Tour/ticket assistance

Facilities

  • Garden
  • Terrace
  • Outdoor furniture

Accessibility

  • 6 stairs to reach property

Room amenities

Be entertained

  • 55-inch flat-screen TV
  • Digital TV channels
  • Netflix
  • Streaming services

Home comfort

  • Air conditioning
  • Coffee/tea maker

Sleep well

  • Bed sheets provided

Freshen up

  • Shower only
  • Free toiletries
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 83 to 119 for adults, and MXN 83 to 119 for children

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property does not have elevators.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
Cashless transactions are available.

Also known as

BOK21 Hotel
BOK21 Cancun
BOK21 Hotel Cancun

Frequently asked questions

Does BOK21 offer free cancellation for a full refund?

Yes, BOK21 does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at BOK21?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at BOK21?

Yes, there's free self parking.

What are the check-in and check-out times at BOK21?

Check-in start time: 3:00 PM; Check-in end time: 3:30 PM. Check-out time is noon.

Is there an onsite casino at BOK21?

No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (18-min walk) and Dubai Palace Casino (3-min drive) are both nearby.

What is there to do at BOK21 and nearby?

BOK21 has a garden.

What's the area around BOK21 like?

BOK21 is in Downtown Cancun, a short 11-minute walk from Plaza Las Americas and 17 minutes' walk from Plaza 28.

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BOK21 Reviews

Reviews

7.8

Good

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Great for the price
David, 7-night trip

8/10 Very good

Amazing
ken, 2-night trip

8/10 Very good

Nice place, but theres a lot of noisy traffic in front the hotel.
Byron, 2-night trip

8/10 Very good

Got what I needed.
2-night trip

6/10 Good

Ok for a budget short trip

The hotel is relatively well located which is a positive if you want to walk to city center, but due to the missing sound insulation also a negative as there's quite some traffic at night. Staff was friendly and helpful, offered to help with luggage several times. Since the hotel doesn't have an elevator, help with heavy luggage is really appreciated. Parking is available just outside the hotel with few places reserved only for the hotel. Cleanliness and condition not 100% perfect, but for a 2** budget hotel acceptable. Wifi rather OK for simple tasks.
Michal, 1-night trip

2/10 Poor

i didnt enjoy the stay at the hotel it was very noisy all day and night the car noise and motor cycle its like you sleeping outside the old cleaning lady was nice and she did what she can to keep the room clean but the sheet and pillows and stan markers on them the was something new for me to see and experience the WIFI was very slow and keep disconnecting and once i contact the staff or the owner the msged me on WhatsApp he said he never had the experience before and wrote everything in capital latter like am suppose to care with these lies i go and look at the reviews of the hotel and every problem i stated was the same problem people were having then he wanted to charge me an extra day when i was out at 7 am for my flight if you get the room facing the street you wont be able to sleep i had to get anther place for the last 5 days of my trip it was really a waste of money this hotel for and was not happy with it are their staff at all DO NOT RECOMMEND TO ANYONE TO HAVE THIS EXPERIENCE
shakir sabah, 10-night trip

8/10 Very good

I think that you’re getting exactly what you pay for at this property. The walls are all dinged up and the floors haven’t been swept or mopped in the rooms, the wall you share with the street is more like a garage door so every single sound comes through. The beds are rock hard but the bedding was clean. Shower had gaps and gashes in the tiles and the fixtures are rusting. Doesn’t seem to have an elevator so expect stairs to your room-as well as to enter the building itself. Front desk was kind and helped me with my bags. Small waters and granola bars were offered to guests in the lobby as well as a coffee area both in the rooms and the lobby. The Wi-Fi was very in and out and worked periodically. No landlines to make calls at the hotel. Worked in a pinch but would never stay for an extended period of time.
Kathryn, 1-night trip

10/10 Exceptional

Habitaciones comodas y agradables, un lugar acogedor para estar.
Luis Arturo, 6-night trip

8/10 Very good

Deborah, 7-night trip

8/10 Very good

1-night trip

6/10 Good

Confortable
Viridiana, 7-night trip

8/10 Very good

Bien. Un lugar accesible, bien ubicado y cuenta con lo necesario.
Augusto Giovani, 5-night trip

10/10 Exceptional

David, 7-night trip

10/10 Exceptional

Pearly selvaran, 2-night trip

10/10 Exceptional

CLEAN ROOMS, WELL MAINTAINED.. HOT WATER. nice staff . good parking
Ashoka, 2-night trip

10/10 Exceptional

Muy buena ubicacion, seguro y comodo... algunos detalles pero bien
Claudia Cuevas, 4-night trip

8/10 Very good

ROSARIO, 7-night trip

10/10 Exceptional

Lugar cómodo y céntrico
Karen, 4-night trip

6/10 Good

Edgar Ricardo, 2-night trip

8/10 Very good

Lugar accesible, práctico
Enrique, 1-night trip

10/10 Exceptional

Except for car traffic noises, everything is okay. Good price good deal.
YOUNG HAN, 4-night trip

6/10 Good

No hubo servicio de agua corriente

La atención muy bien, la habitación limpia, cómoda y amplia. El problema fue que justo esa noche se nos informó que no contaba con agua porque el suministro se descompuso y prometieron que al día siguiente muy temprano se restablecería, pero no fue así
David, 1-night trip

10/10 Exceptional

Michael, 3-night trip

6/10 Good

En los 3 días que nos hospedamos ningún día de la limpieza nos cambiaron las sábanas ni las toallas, ni las tasas y vasos que ponen en la habitación. La limpieza de cada habitación se basó en sacar la basura y tender la cama. Tampoco nunca nos pusieron de nuevo agua de cortesía. La señal de internet no es buena cuando hay varios conectados, sobre todo cuando llegan todos por la noche, ya tarde si cargan las cosas. Por las noches llega a haber olor a caño por la coladera de la regadera, recomendaría que colocaran una tapa para evitar eso. La verdad no volveré a hospedarme aquí.
Zoé Yunuen, 3-night trip

2/10 Poor

MAL HOTEL

Nos fue muy mal!! Primero, en la plataforma reservamos habitación con 2 camas King size, pero al llegar al hotel no contaban con habitaciones con camas king, nos dieron una habitación con 2 camas individuales… Por otro lado, la infraestructura está muy vieja y obsoleta, las habitaciones dan al Boulevard y las ventanas de aluminio dejan pasar todo el ruido, por lo que fue imposible descansar adecuadamente…
LAURA CRISTINA, 6-night trip