Does Lisbon Five Stars Alcântara Lofts offer free cancellation for a full refund?

Yes, Lisbon Five Stars Alcântara Lofts does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is parking offered on site at Lisbon Five Stars Alcântara Lofts?

Sorry, there's no onsite parking at Lisbon Five Stars Alcântara Lofts.

What are the check-in and check-out times at Lisbon Five Stars Alcântara Lofts?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is 11:00 AM.

Does Lisbon Five Stars Alcântara Lofts have a kitchen or kitchenette?

Yes, there is a kitchenette which also includes a stovetop, an oven, and a refrigerator.

What's the area around Lisbon Five Stars Alcântara Lofts like?

Lisbon Five Stars Alcântara Lofts is a short 1-minute walk from Alcântara - Av. 24 de Julho Stop and 14 minutes' walk from Lisboa Congress Centre.

Lisbon Five Stars Alcântara Lofts, Lisbon District: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Jul 9, 2025

Such a wonderful stay, very close to public transport and the food around was accessible and delicious. The service and communication with the stay was excellent. ❤️❤️🙏🙏🙏🫶🏾✈️

koenig, 7-night trip

10/10 Exceptional

Aug 12, 2025

The property was premium and very clean, it had all the utilities I needed and the welcome care package was a nice treat. The apartment was of a high standard just as advertised and it did not disappoint. Modern furnishings and well kept. I would highly recommend.

Olivier, 3-night trip

8/10 Very good

Mar 1, 2025

Very sophisticated

Lovely place, cozy comfortable, just perfect

Ana, 6-night trip

4/10 Fair

May 13, 2025

Would only book if you are a single person not multiple people friendly only has one bathroom and is very small

Karrington, 3-night trip

6/10 Good

May 13, 2025

Great location, confortable bed, somewhat noisy until 10:30 pm, somewhat dusty mirrors, wet toilet paper, modern small bathroom flat sink smelled ungodly; short, confusing, and not very consise communications, but polite and gracious receptionist..

Jonny, 1-night trip

10/10 Exceptional

Oct 30, 2023

Sometimes communication was difficult but for the majority of the time it was wonderful

Phil, 12-night trip

8/10 Very good

Oct 24, 2023

Very unique property. Excellent use of space but honestly, everything was small and tight. Missed not having any hotel representation on site. Luckily the cleaning staff were able to help u connect with the right people.

Douglas, 3-night trip

8/10 Very good

Aug 10, 2023

The air conditioning of one of the three apartments rented was broken.

10/10 Exceptional

Nov 16, 2023

We stayed 21 nights and enjoyed the apartment and Lisbon. Transfer of door codes by email at the airport worked well and the shuttle service was excellent. The apartment suited us well - cozy (a bit tight for some N. American standards), well equipped, and functional. Transportation to anywhere in Lisbon and beyond is very close by. The local neighbourhood was interesting, a bit run down in places but also worth exploring due to local ambiance, parks and hangouts frequented by local people. Grocery store is very close by. The apartment staff were friendly and very accommodating. When a small problem occurred 19 days into our stay, it was corrected immediately when we phoned. We will stay here again.

Allyn, 20-night trip

4/10 Fair

Apr 26, 2025

Pros: - apartment was clean - location was good (bus stop right infront of the building, only a few minutes walk to Lx-factory) Cons: - Communication about the Check-In was not good - we didn’t receive the information in time - after we called they sent us the check-in information via WhatsApp (aswell as the Check-In codes for two other apartments - after talking to some others there - we weren’t apparently not the only ones that happened to) - front door of the building was damaged - so that everyone could enter even without a code - apartment has a glass front and door - so that everyone can look in the lofts (you’ve only got transparent curtains) - bathroom is really small

Alisia Sophie, 6-night trip

6/10 Good

Oct 10, 2023

Interesting place

Pros: -new apartment -has all the necessary kitchen appliances & equipment -has washer with dryer system in one -provides breakfast -cleans every other day -easy access using codes Con: -It’s too far from the city center. -human-less management so no one to talk to when there’s an issue (like people smoking inside the building, strangers following into the building, etc) -you need a working phone to call the management so for tourist who have only e-sim, it’s impossible to communicate -apartment is visible from outside when you leave.

5-night trip

8/10 Very good

Jan 5, 2024

The lofts are a rally nice concept, the room was clean and looked really good. Bathroom was really small, but that was expected for the suite. Great having access to laundry and other amenities. Location is great, easy access to transit, central Lisbon, Belem, and a few minutes ride to the airport. I never knew if I had a two way communication with the host, or it was just automatically generated messages, and never replied my my WhatsApp message to get some clarity. I felt they didn't directly answered my questions regarding luggage and check-in details as I received a few contradictory messages regarding the check in being at a different location than the apartment. At the end it worked really well, but when you are flying international it's a bit stressful when they send you the actual check-in information a few hours before the check-in. Again, overall it was a great stay,

2-night trip

4/10 Fair

Oct 9, 2025

Microwave did not work, bathroom door did not close. Too dark. Bed side lamps did not work.

Rajesh, 2-night trip

10/10 Exceptional

Sep 9, 2025

Εξαιρετική διαμονή σε άνετο, ησυχο κι ασφαλή χώρο

Πολύ βολική περιοχή τόσο για το συνδριο όσο και για το κέντρο. Συχνή συγκοινωνία ακριβώς έξω από την πόρτα. Πολύ ήσυχο. Ανετο, καθαρό, ασφαλισμένο και με όλα τα απαραίτητα. Ευγενικό κι εξυπηρετικό προσωπικό. Δεν θα μπορούσε να μείνει δευτερο άτομο γιατι η πόρτα της τουαλετας δεν έκλεινε. Επίσης, καποια από τα ηλεκτρικα (φώτα. πορτατίφ) δεν δούλευαν.

Elena, 6-night trip

6/10 Good

Jul 31, 2025

Apartamento confortável

A estadia foi confortável. O apartamento era bonito, bem equipado, com cama confortável, cozinha funcional e máquina de lavar roupa – o que foi muito útil. A comunicação com a equipa foi excelente: sempre que precisei, fui atendida com rapidez e simpatia. Os pontos negativos foram principalmente relacionados à limpeza. Havia muito calcário em várias partes do apartamento e a porta da casa de banho tinha defeito, não abria completamente. Durante o banho, saía bastante água para fora. O elevador do prédio também estavam visivelmente sujo, com pó e marcas acumuladas, o que causava uma má impressão. Outro ponto negativo foi o cheiro no exterior. Dentro do apartamento o cheiro era bom, mas sempre que abríamos as janelas, entrávamos ou saíamos do prédio, havia um cheiro muito forte a esgoto, bastante desagradável. Apesar desses pontos, o apartamento em si é confortável e tem potencial. Com melhorias na limpeza e manutenção, pode ser uma ótima opção para estadias futuras.

JOANA, 5-night trip

10/10 Exceptional

Jul 26, 2025

Comfortable accommodations. Good communication with property manager. Nice, clean studio, stocked with great amenities.

Andrea, 2-night trip

8/10 Very good

Jul 13, 2025

Baño extraño. Espacios reducidísimos

José, 1-night trip

4/10 Fair

Jun 27, 2025

The hotel is indeed in a great location – central, convenient, and easy to access. The interior design is tasteful and modern, creating a pleasant atmosphere. The room had all the necessary appliances, and we appreciated the small basket of snacks – a thoughtful touch. That said, your sleep experience will depend entirely on which side of the hotel your room is on. On some nights, it was perfectly calm; on others, street and transport noise made it difficult to rest. So, it really comes down to luck. Unfortunately, communication with the hotel was a major downside. Whether via WhatsApp, Expedia, or email, responses from the administration took hours – sometimes even days. This was especially frustrating when the water supply in our initial room was completely cut off on the very first day – no drinking water, no running water at all. It took several hours just to get any response from staff about the issue. Eventually, we were moved to a new room, but there was no upgrade or even a small gesture to acknowledge the inconvenience. Overall, while the place itself has strong potential, the lack of responsive communication and poor handling of issues significantly impacted the experience.

Alona, 5-night trip

6/10 Good

Jun 27, 2025

Average experience

Please was clean but shower soup holder was broken and the sink kept dropping water on the floor when used.

Vichai, 2-night trip

4/10 Fair

Jun 12, 2025

De communicatie laat te wensen over. Na 18.00 uur is er simpelweg niemand bereikbaar, wat in deze tijd echt niet meer van deze tijd is. Er staat wel dat er speciale incheck instructies zijn, maar daar hou je geen rekening mee daar alle hotels 24-uurs service hebben!

Jasper, 4-night trip

2/10 Poor

Jun 9, 2025

Das war ein übler Betrug.

Xhevat, 2-night trip

6/10 Good

Jun 7, 2025

This place took some getting used to, but was fine for what it is.

Stephen, 5-night trip

2/10 Poor

May 25, 2025

Just save yourself the headache, terrible communication, takes way too long just to get a code to the apartment. The apartment wasnt cleaned at all so be prepared to spend on another hotel. The whole experience was just a massive mess!

Richard, 1-night trip

8/10 Very good

May 14, 2025

Really nice apartments, all very clean but good to know that the douche cabin and WC is not suitable for big people.

Margarida, 3-night trip

2/10 Poor

May 5, 2025

Baños pequeños sucios, camas pequeñas habitación con lamparas colgando de un cable, una de las habitaciones sin ventana. Allí me desapareció un malentin con un ordenador pequeño,

Jose Luis, 1-night trip

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