2/10 Poor
Aug 26, 2025
different and unexpectedly dirty room
the room was totally different than we chose and see in hotels.com booking page. I showed up the pictures in my booking page to property manager but she said it’s common problem people encounter so often and it caused by hotels.com
since the room cleanness, comport and hygiene condition was not acceptable level, we asked refund from hotels.com.
Unfortunately both hotels.com and property manager did not help us.
We had to stay in that terrible room for 3 nights with full of humidity and in the room and unhygienic bathroom.
tayfun
tayfun, 3-night trip