Massive lack of staff support, no one answers the “24/7” helpdesk line, had no response by email as i was not provided with any access information or room number.
Arrived at the location with no idea on how to enter, ended up staying in a nearby hotel due to having no access and no response from the host.
Extremely unprofessional and careless form the host James.
Akbar
Akbar,1 晚行程
已验证
2/10 较差
2025 年 6 月 23 日
Dishonest advertisement
So this was booked as a deluxe appt with large balcony. Turned up to find the whole building in scaffolding getting the cladding done, no access to small balcony, fridge needs defrosting, external glazing dirty and still with plastic wrapping, laundry being tied in one of the storage areas. No response from complaint. Cigarette burn on bedding