The staff were friendly and welcoming, and the room itself was clean and comfortable.
Unfortunately, that was overshadowed by a major issue. A large town festival was taking place just 50 meters from the hotel, with loud music continuing until 2:00 a.m. We were only informed about this at the time of our arrival, when it was far too late to change our plans.
We were traveling with two young children, and our room was facing the festival, making it almost impossible for any of us to get a decent night’s sleep. Had we been informed in advance, we would have chosen a different hotel.
To make matters worse, we were not offered an alternative room away from the noise or any form of compensation for the disruption. The reception was also unattended during the evening, so there was no one available to speak to or make a complaint to while the problem was occurring.
While the hotel cannot control local events, it can and should inform guests well in advance about major disturbances like this. Failing to do so, and then offering no practical solution or compensation, made for a very disappointing experience.