We were extremely disappointed with this stay. To start off, the owner never sent us the instructions for check in. We got in late, and the owner did not answer our messages or calls, leaving us stranded at midnight. We had no option but to find another hotel for the night.
When we finally got in contact with the owner the next day, they blamed the issue on us and Hotels.com saying we did not send the owner our phone number, which we were never asked about. On top of that, the owner sent an initial message on the Hotels.com website thanking us for staying with him, but he said he doesn’t send information over the website only phone. Even worse, the owner asked us not to go through Hotels.com because they would charge him so much money and this “was our fault and not his”.
Apart from this horrendous issue, the AC in the main bedroom did not work. Would not stay again.