I chose your property specifically because it advertises rooms with a kitchen. Upon arrival, I found that while there is indeed a kitchen, there are no items provided for cooking — no pans, dishes, knives, or utensils of any kind. There was also no information indicating that guests need to bring their own cooking tools.
When I went to the front desk, I was told that utensils are not provided but can be purchased at the hotel. However, when I asked to buy them, I was informed that none were available.
Additionally, I have been using the gym for my daily 60-minute workout, but the water fountain has not been working since my arrival. When I asked for some water or an alternative solution, the response was negative, and after two days there is still no “Out of Order” sign on the machine.