Lovely hotel with a Colonial feel and great service.
Mark
Mark,1 晚行程
已验证
10/10 绝佳
2024 年 7 月 13 日
Lovely tranquil place to stay
Sophia
Sophia,1 晚行程
已验证
10/10 绝佳
2024 年 7 月 3 日
Muy bue a estancia, buen desayuno, hotel seguro y personal muy amable, lo recomiendo
Inmaculada Concepción
Inmaculada Concepción,1 晚行程
已验证
10/10 绝佳
2024 年 10 月 10 日
Loved the monkeys on the property, the staff was excellent and the property beautiful!
Dave
Dave,1 晚行程
已验证
8/10 非常棒
2024 年 7 月 20 日
Have some rest
Beautiful place, location is in the middle of nowhere but hotel lovwly
Guisela
Guisela,1 晚行程
已验证
8/10 非常棒
2024 年 5 月 8 日
Very good food
Simon
Simon,3 晚行程
已验证
10/10 绝佳
2024 年 10 月 1 日
The hotel and grounds are beautiful! The staff was extremely helpful and friendly. I would highly recommend them!
Teresa
Teresa,2 晚行程
已验证
10/10 绝佳
2024 年 8 月 14 日
Beautiful rooms in a lush setting. Staff were extremely competent and friendly
Illona
Illona,1 晚行程
已验证
10/10 绝佳
2024 年 5 月 22 日
monkeys on the roof were a lot of fun! Beautiful grounds and buildings. Very helpful staff and great food.
edward
edward,2 晚行程
已验证
10/10 绝佳
2024 年 6 月 5 日
Nice place !! Very clean and relax
Paloma
Paloma,1 晚行程
已验证
10/10 绝佳
2023 年 8 月 23 日
Beautiful Stay
We had two beautiful nights here with exceptional service from the staff who were kind and attentive to your every need. The grounds are beautiful and well maintained. I would stay here again and recommend it to anyone wanting peace and serenity.
Farron
Farron,2 晚行程
已验证
10/10 绝佳
2024 年 6 月 17 日
This is a beautiful, quiet property with excellent staff. We had a room with a large king, and twin bed, perfect for families. It is a short drive from the hustle and bustle of Arusha. Wonderful place to stay with the bonus of several monkeys on the property for entertainment.
Brittany
Brittany,3 晚行程
已验证
10/10 绝佳
2023 年 10 月 2 日
Absolutely beautiful! The grounds are designed in such a way you just want to stay forever. A nice walking path allows some exercise while enjoying the grounds
Connie
Connie,1 晚行程
已验证
10/10 绝佳
2023 年 3 月 5 日
Beautiful place to stay just outside Arusha
Beautiful hotel! The rooms are all separate bungalows spread out over a large park like area which is very beautiful. There is a nice walking trail that goes around the entire area and we really enjoyed it. The restaurant is outstanding and has a good selection. Very good breakfast too. We ate several meals there. The photos on the website are exactly what it looks like.
Very friendly staff.
We highly recommend it.
Janice
Janice,1 晚行程
已验证
8/10 非常棒
2023 年 11 月 19 日
Old building, kept clean and the surrounding is nice but needs more work. The food is terrible, I would give it a one star nothing more. For a Serena I was hoping they would have good food and the menu looks like it was written in the 70s or 90s and was never changed.
Said
Said,1 晚行程
已验证
10/10 绝佳
2024 年 8 月 2 日
5 star Tanzanian experience
This is truly a Tanzanian 5 star experience.
Service is excellent, food is excellent and very reasonably priced. The rooms are very clean, there is an AC unit in the room I am staying in.
The room is decorated in a style that speaks to the region. The WiFi is best in the common area which is typical for hotels in this country. There is consistent hot water for the shower which I did not experience in any other hotel here. The grounds are immaculately maintained. The staff was very kind in accommodating my requests. I started the trip here and ended the trip here and I am so happy I did.
Brooke
Brooke,2 晚行程
已验证
10/10 绝佳
2022 年 8 月 24 日
Very friendly and accommodating
I only stayed one night at this hotel because I arrived at 20:15 and my safari would start the next morning. I arrived at 22:00 and asked for dinner. Although the restaurant closes at 22u, they made an exception for me and brought out the menu. Very accommodating and friendly! I wouldn’t know where to get food that late at night. I’ll definitely stay there again for longer.
Faryal
Faryal,1 晚行程
已验证
10/10 绝佳
2024 年 3 月 4 日
The only problem worth noting in my 2 stays ( before and after a 13 day safari) was the inability of the property to process credit cards. This required much more cash than travelers are accustomed to carrying.
H. PETER
H. PETER,2 晚行程
已验证
10/10 绝佳
2024 年 8 月 3 日
Five star Tanzanian experience
This is truly a Tanzanian great value five star experience.
Service is excellent, food is excellent and course dinner very reasonably priced. Breakfast is complimentary. The rooms are very clean, there is an AC unit in some of the rooms.
The room is decorated in a style that speaks to the region. The WiFi is best in the common area which is typical for hotels in this country. There is consistent hot water for the shower which I did not experience in any other hotel here. The grounds are immaculately maintained. The staff was very kind in accommodating my requests. I started the trip here and ended the trip here and I am so happy I did.
Brooke
Brooke,2 晚行程
已验证
6/10 不错
2023 年 7 月 22 日
Head office needs to get their act sorted
We arrived at Arusha Serena Hotel at 3.30am after a 24-hour journey, only to be told they did not have a reservation for us. I showed the receptionist the hotels.com booking and she finally gave us a key and said she would sort it in the morning. No apology the next morning. The rooms are very nice, in little rondavals. A bit smaller than shown on their photos though. Good choice at breakfast and overall the staff were very polite and friendly. Would I stay again - Yes but central reservations need to get their act together. Out of the 6 lodges we stayed at in Tanzania, 2 belonged to Serena. The 2nd hotel (Ngorongoro) had overbooked and we had a terrible experience there - again in was down to central reservations. Such a shame because both properties are lovely and unique and have lovely staff. Let down completely by head office.
Carol
Carol,1 晚行程
已验证
10/10 绝佳
2026 年 2 月 3 日
All the amenities were wonderful
Kathleen
Kathleen,3 晚行程
已验证
10/10 绝佳
2025 年 11 月 20 日
Staff was attentive and warm/friendly. The service and food were both excellent. The room was clean, beautiful, and comfortable. I would highly recommend this hotel!
Faye
Faye,1 晚行程
已验证
10/10 绝佳
2023 年 8 月 31 日
Beautiul lodge, rooms and gardens. Excellent food. Fantastic staff. Recommend doing the walk around Lake Duluti
Lucy
Lucy,2 晚行程
已验证
8/10 非常棒
2022 年 9 月 22 日
If you want to stay in a hut in an ugly part of Arusha, without the safari animals, this is your place. Most guests use it overnight on their way to where the animals are. Pretty “rustic”.