Does Hotel Lunasol offer free cancellation for a full refund?

Yes, Hotel Lunasol does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Hotel Lunasol?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Hotel Lunasol?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel Lunasol?

Yes, there's free self parking. Parking spots may be limited.

Is airport shuttle service offered by Hotel Lunasol?

Yes, an airport shuttle is available. The charge is USD 130 per vehicle roundtrip.

What are the check-in and check-out times at Hotel Lunasol?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is 11 AM. Express check-in and contactless check-out are available.

Is there an onsite casino at Hotel Lunasol?

No, this hotel doesn't have a casino, but Riviera Gran Casino (6-min walk) is nearby.

What is there to do at Hotel Lunasol and nearby?

Have fun with activities like cycling, fishing, and horseback riding, and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool. Hotel Lunasol also has a picnic area and a garden.

Does Hotel Lunasol have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around Hotel Lunasol like?

Hotel Lunasol is in Downtown Playa del Carmen, a short 6-minute walk from Playa del Carmen Main Beach and 3 minutes' walk from Quinta Avenida.

Hotel Lunasol, Playa del Carmen: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Sep 14, 2024

Good property located near the beach

Brian, 2-night trip

10/10 Exceptional

Jul 16, 2023

Very clean and walking access to various dining options

Eira, 2-night trip

10/10 Exceptional

Jan 16, 2024

Lunasol Hotel was nice. Its walking distance to everything. Staff was very helpful too. I would stay there again.

Leo, 7-night trip

8/10 Very good

Mar 29, 2025

neat, great location. A welcome bottle of wine was a nice touch. We only stayed in the hotel for rest at night, so don't know and can't say much about the facility. The taxi front desk arranged for us was not big as promised. Four of us end up squeezed in the back seat, as we were rushing to the airport. Other than that, was a nice stay.

Wilson, 3-night trip

10/10 Exceptional

May 29, 2023

Staff was personable, professional and very informative. Close to everything! Thanks!

ERIC, 1-night trip

8/10 Very good

Nov 7, 2024

I have stayed at this location. Many times over the years and I yet have to find a room that has anything better than lukewarm water on a bad day. The swimming pool has warmer water than the rooms.

Emmett, 8-night trip

8/10 Very good

Sep 28, 2022

The hotel is very nice 👍 close to 5 Ave close to the 🏖️⛱️ Beach , restaurantes stores.

Manuel, 2-night trip

10/10 Exceptional

Dec 10, 2023

The people were very nice and did a great job. Our first time back to this property in 4 years due to COVID. Only issue was with air conditioning leaking but they fixed it! Oscar was great!

Tim, 2-night trip

10/10 Exceptional

Sep 20, 2023

Property is very pretty and friendly. This is not a resort and i am not one of those people who have to have everything perfect. We are in Mexico things are old and some things need repair. I hadno complaints. Its safe and walkable to down town. Rooms that overlook the pool are niceand quiet. There is a microwave in a comon area for use if you need it. Everything was clean and staff was friendly.

Max, 2-night trip

4/10 Fair

Mar 30, 2024

I made my purchase thru Orbitz itinerary: 72758679823866. Absolutely WORST customer service ever. The bald mid aged guy that works front desk in the day shift, was very disrespectful to me and my group of people. I booked a total of 3 rooms for two nights from March 28 until March 30th. First morning their front desk denied our breakfast coupons, and it was part of the package we bought. Next day they admitted they made a mistake and finally provided coupons just for the last day of our stay. Anytime we asked for something the Hotel lunasol front desk staff demeanor was very racist making us feel unworthy. The owners need to make sure they train their staff properly. To my fellow Americans and Mexican nationals, based on my terrible experience STAY AWAY from this hotel until ownership corrects and properly trains their front desk staff how to treat guests with respect and dignity. The building is beautiful, location is great, pool is nice, but their front desk employees bad attitude and bad service overshadows the good things. Some minor issues at the rooms, power outlets don’t work all the time. The main door of room #4 won’t be flushed when closed on the top right part you can see an opening and light gets in during the day. The toilet sometimes won’t completely fill the tank to flush, we had to manually do it. If neighbors of other rooms talk you can hear them clearly too.

Joaquin, 2-night trip

8/10 Very good

Jun 28, 2025

The hotel provides great value for the cost. It is clean, comfortable, and conveniently located. The staff are friendly and at night the front gate is locked, with a security guard watching it. It is a short walk to Quinta Avenida and to many great restaurants, yet it is far enough away from the clubs that it is quiet at night. My only criticism is that the water temperature is inconsistent (if you can get hot water, it takes a few minutes to come through the taps) and that the listing advertises a “hot tub” but it is not heated - it is just a jacuzzi shaped part of the pool with the same water as the pool. I would give the hotel 5 stars in all areas if the hot water situation was better and if the hot tub was actually hot. I will definitely consider staying here again!

Alexander, 8-night trip

10/10 Exceptional

May 26, 2025

El hotel esta muy conveniente para ir a ala 5t ave. caminando , el servicio es muy amable,y en cuanto ala limpeza son muy limpios , de ahi el unico comentario constructivo es que se aseguren de que el aire enfrie lo suficiente como para el hospedaje sea mas placentero ya que en la noche antes de dormir se sentia algo humedo., ese fue el unico inconveniente, de ahi para aca todo estuvo bien . gracias por su atencion

Elva, 3-night trip

10/10 Exceptional

May 18, 2025

Wonderful attention to detail. Clean white linen and towels. Hot shower. Fresh coffee in am. Super clean!!! Pool area and pavillion with outside shower and bathroom. Full kitchen for use. Front desk staff very friendly speaking english very well. Carlos and Eduardo were outstanding. Always helpful and accomodating. Top of our list having stayed in Playa at 6 different places. Valuse for money is great. Looking forward to returning there

Frank Joseph, 9-night trip

10/10 Exceptional

May 13, 2025

Para mim foi tudo perfeito. Lugar simples e extremamente aconchegante, limpo e tudo funcionava. Nao tinha cafe da manha mas tinha frigobar, cozinha compartilhada. Deixavam um cafe na maquina para os clientes. Podiamos pegar água do bebedouro.(quente para cha e fria tambem) Piscina limpa e agradável. Mercado proximo da av principal no qual comprávamos tudo e esquentavamos quando nao jantava fora. Chuveiro no primeiro dia deu problema e logo arrumaram. Enfim, tudo perfeito. Voltarei com certeza

Ricardo Cesar, 5-night trip

10/10 Exceptional

Apr 16, 2025

Nice and quiet area. Staff was fantastic. Coffee is available in the lobby every morning. Fresh water from a water cooler is in the lobby which was a great convenience. There's a turtle pond, and the pool area and outdoor shared kitchen are nice. Kudos to Edouardo at Reception for being so professional and helpful.

Monique, 14-night trip

10/10 Exceptional

Mar 29, 2025

Very nice pool. Close to beach and many restaurants. Parking in front of Hotel available. Friendly staff at reception.

Sebastian, 1-night trip

10/10 Exceptional

Mar 16, 2025

Eduardo and the other staff were all very helpful and pleasant. The pool was clean and idealic settings. We would definetly return.

Laura, 1-night trip

8/10 Very good

Feb 22, 2025

Very good stay, would stay there again. Awesome personel working there. Only minus for me, was the palm trees are quiet tall, and they shadow, the swimingpool.

Christian, 3-night trip

10/10 Exceptional

Feb 11, 2025

I gotta say this is the best little hotel in Playa Del Carmen. It's a sweet little secret of a spot! It's close to EVERYTHING, the main street (Quinta Avenida), the beach, the bus station, pick up spots for tours, convenience stores, and tons of tasty local food. (Romeos for italian or cheap perfect pizza to go) Basically take a left out the door and walk 5 minutes to beach and one of the best tacos at Tacos El Tio Noy. It's also QUIET!!! LunaSol is like a little oasis of quiet, from the busy main street. The pool area is absolutely lovely and so well kept. The entire hotel is so well maintained and clean. Staff is helpful and kind. Even the most basic room is well set up and spacious enough for our family of 3 to be quiet comfortable. There is great food within a block at 1/2 the price of the main street. Ocho's across the street has coffee and breakfast with a smile for "pennies"!! LunaSol gives you a local feel at a great price without sacrificing anything. My family felt so safe, comfortable and happy there we can't wait to go back. It's a great deal. Water in the lobby was a HUGE help!!! And luggage storage for late departures.

Carlyn, 7-night trip

10/10 Exceptional

Feb 9, 2025

Centralt og godt.

Rigtig fint. Pænt, rent og centralt til det hele. Vi tog en dag mere end planlagt. :)

Kim, 2-night trip

8/10 Very good

Feb 7, 2025

Todo bien

Todo muy bien

Jaime, 2-night trip

8/10 Very good

Jan 28, 2025

We had a pleasant stay at Hotel Lunasol. The property is well-maintained and clean. Its location is convenient, within walking distance to shops, restaurants, the bus station, and the ferry terminal. It's also far enough from the busy Quinta Avenida, making it relatively quiet at night. On a few occasions, we could hear music from a nearby bar, but it was faint and never disruptive. The staff were friendly and very helpful, assisting with excursion arrangements and answering our questions. We appreciated a few key features of the hotel: the quiet and effective AC (we have been in other hotels where the AC unit was so loud it would wake us up at night), the pleasant courtyard with a pool and waterfall, the fully equipped kitchen, and the cold bottled water available in the lobby 24/7. We found it convenient to refill our own bottles, which was both cost-effective and eco-friendly. They also provided beach towels, which could be exchanged for fresh ones every day—perfect for our beach outings. Overall, Hotel Lunasol provided a comfortable stay, and we would consider returning on a future visit.

valerie, 11-night trip

8/10 Very good

Jan 26, 2025

Pros: Good central location short walk from beaches, ADO bus station, Cozumel ferry. Helpful staff recommended good tours at decent prices. Clean. Cons: Base from music nearby made it noisy at night, particularly from 10pm-2:30am (changing rooms didn't help). Hot water could be hit/miss at off-peak times (afternoon, late at night).

Emil, 7-night trip

10/10 Exceptional

Jan 13, 2025

Everything was very good.

Pawel, 3-night trip

8/10 Very good

Nov 9, 2024

Lovely pool area. Not too busy. A little noisy on weekend at night but not uncomfortably so. Staff very friendly and helpful.

Katherine, 2-night trip

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Does Hotel Lunasol offer free cancellation for a full refund?

Is there a pool at Hotel Lunasol?

Are pets allowed at Hotel Lunasol?

Is parking offered on site at Hotel Lunasol?

Is airport shuttle service offered by Hotel Lunasol?

What are the check-in and check-out times at Hotel Lunasol?

Is there an onsite casino at Hotel Lunasol?

What is there to do at Hotel Lunasol and nearby?

Does Hotel Lunasol have any outdoor private spaces?

What's the area around Hotel Lunasol like?

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Hotel Lunasol Reviews

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Wonderful

9.2/10

9.4/10

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9.0/10

9.0/10