JW Marriott Hotel Medan

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At JW Marriott Hotel Medan, you'll be just a 5-minute drive from Sun Plaza and Tjong A Fie's Mansion. You can visit the spa to be pampered with deep-tissue massages, body wraps, or aromatherapy, and Marriott Cafe, one of 3 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. An outdoor pool, a bar/lounge, and a 24-hour health club are other highlights at this luxurious hotel. Fellow travelers say great things about the helpful staff.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi

Main amenities (12)

  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • 24-hour health club
  • Sauna
  • Steam room
  • Valet parking
  • Children's pool
  • Hot tub
  • 24-hour room service

Feel at home (6)

  • Free cribs/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Separate bathtub and shower
  • Separate bedroom
  • Television
The current price is CNY559
CNY676 total
includes taxes & fees
Oct 11 - Oct 12

Why we love this property

Work and play perfection
This central business district hotel features meeting rooms and a business center. Guests can unwind at the spa or enjoy 24-hour room service.
Foodie paradise
The hotel features 3 restaurants with international and Chinese cuisine, a cafe, and a bar. Guests enjoy buffet breakfast with vegetarian and vegan choices.
Spa recharge
Relaxation awaits at this hotel's full-service spa offering scrubs, facials, and hot stone massages. A sauna, hot tub, and rooftop garden await.

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Executive Deluxe

A hotel room with a large bed, a desk, two chairs, a television, and large windows offering a city view.

Executive Deluxe

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 66 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, City View

A hotel room with a large bed, a television, a desk with a chair, and a view of the ocean through the window.

Executive Room, 1 King Bed, City View

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

A hotel room with a large bed, a television, a desk with a chair, and a view of the ocean through the window.

Deluxe Room, 1 King Bed, City View

9.8 out of 10
Exceptional
(16 reviews)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Double Beds, City View

A hotel room with two beds, a TV, a desk, and a view of the city.

Executive Room, 2 Double Beds, City View

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Smoking, City View

A hotel room with two beds, a TV, a desk, and a view of the city.

Deluxe Room, 2 Double Beds, Smoking, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, City View

A hotel room with a large bed, a TV, a desk, and a view of the city.

Junior Suite, 1 King Bed, City View

  • City view
  • 90 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

A hotel room with a large bed, a TV, a desk, and a view of a cityscape through large windows.

Presidential Suite, 1 King Bed

  • City view
  • 200 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, City View

A hotel room with a large bed, a TV mounted on the wall, a desk, and a chair. The room has large windows offering a city view.

Executive Suite, 1 King Bed, City View

  • City view
  • 125 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Map
Jalan Putri Hijau No. 10, Medan, North Sumatra, 20111

What's nearby

  • DeliPark Mall Medan - 3 min walk - 0.3 km
  • Centre Point Mall - 14 min walk - 1.2 km
  • Tjong A Fie's Mansion - 19 min walk - 1.6 km
  • Medan Mall - 6 min drive - 1.6 km
  • Sun Plaza - 7 min drive - 2.3 km

Getting around

  • Medan (KNO-Kuala Namu Intl.) - 49 min drive
  • Medan Station - 12 min walk
  • Pulu Brayan Station - 14 min drive
  • Bandara Kualanamu Station - 26 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Starbucks Reserve - ‬3 min walk
  • ‪Jumbo Seafood Restaurant - ‬2 min walk
  • ‪Bistronomix - ‬2 min walk
  • ‪The Lounge - ‬1 min walk
  • ‪Jade Restaurant - ‬2 min walk

About this property

JW Marriott Hotel Medan

  • At JW Marriott Hotel Medan, you'll be just a 5-minute drive from Sun Plaza and Tjong A Fie's Mansion. You can visit the spa to be pampered with deep-tissue massages, body wraps, or aromatherapy, and Marriott Cafe, one of 3 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. An outdoor pool, a bar/lounge, and a 24-hour health club are other highlights at this luxurious hotel. Fellow travelers say great things about the helpful staff.

At a glance

Hotel size

    • 287 rooms

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Check-out time is noon

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (10-device limit)

Parking

    • Free secured, covered onsite self parking
    • Covered onsite valet parking (IDR 225000 per day)
    • Wheelchair-accessible parking on site

Transfers

    • Airport shuttle on request (available 24 hours)*

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 3 restaurants
  • Bar/lounge
  • Coffee shop
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's pool

Working away

  • Business center
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas
  • 24-hour health club
  • An outdoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Steam room
  • Locally sourced food is prioritized
  • Vegan dining options
  • Vegetarian dining options
  • Uses some LED lighting
  • Comprehensive food waste policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Banquet hall

Accessibility

  • Elevator
  • Elevator door width (inches): 31
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Accessible airport shuttle
  • Closed captioned TV
  • Visual fire alarm
  • Lever door handles
  • Stair-free path to entrance
  • Area rugs in room
  • Tile flooring in room

Room amenities

Be entertained

  • 55-inch LED TV
  • Satellite TV channels
  • Pay movies

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Alarm clock
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Separate bathtub and shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (10-device limit)
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Bulk dispenser for toiletries
  • Energy-saving switches
  • Uses some LED lighting
  • Water-efficient showers only

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Quan Spa by JW Marriott Medan. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

Marriott Cafe - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Jade Chinese Restaurant - This restaurant specializes in Chinese cuisine and serves lunch and dinner.
Prime Steak House - This steakhouse specializes in American cuisine and serves dinner only.
Marriott Gourmet - This coffee shop serves breakfast, lunch, dinner, and light fare.

Awards and affiliations

Sustainability Certifications
This property is certified by this third-party sustainability certification scheme: Green Key (Foundation for Environmental Education). For more information on what this certification requires and verifies, please visit their website.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 288000 for adults and IDR 144000 for children
  • Airport shuttle service is offered for an extra charge of IDR 350000 per vehicle (one-way, maximum occupancy 4)

Children & extra beds

  • Rollaway beds are available for IDR 484000.0 per night

Parking

  • Covered valet parking costs IDR 225000 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
Property Registration Number 55110, 8120213071204

Also known as

JW Marriott Hotel Medan
JW Marriott Medan
JW Medan
Marriott Hotel Medan
Medan JW Marriott Hotel
JW Marriott Hotel Medan Hotel
JW Marriott Hotel Medan Medan
JW Marriott Hotel Medan Hotel Medan

Frequently asked questions

Does JW Marriott Hotel Medan offer free cancellation for a full refund?

Yes, JW Marriott Hotel Medan does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at JW Marriott Hotel Medan?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at JW Marriott Hotel Medan?

Sorry, pets aren't allowed.

Is parking offered on site at JW Marriott Hotel Medan?

Yes, there's free self parking.

Is airport shuttle service offered by JW Marriott Hotel Medan?

Yes, an airport shuttle is available. The charge is IDR 350000 per vehicle one-way.

What are the check-in and check-out times at JW Marriott Hotel Medan?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon.

What is there to do at JW Marriott Hotel Medan and nearby?

JW Marriott Hotel Medan has a spa and an outdoor pool, as well as a 24-hour health club.

Are there restaurants at or near JW Marriott Hotel Medan?

Yes, there are 3 onsite restaurants, featuring international cuisine.

What's the area around JW Marriott Hotel Medan like?

JW Marriott Hotel Medan is in Kesawan, a short 4-minute walk from DeliPark Mall Medan and 18 minutes' walk from Tjong A Fie's Mansion.

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Reviews

JW Marriott Hotel Medan Reviews

9.2

Wonderful

9.4

Cleanliness

8.0

Location

9.2

Staff & service

9.0

Property conditions & facilities

Guest review summary

What guests liked

  • The breakfast was varied, plentiful, and delicious with many local and European options. (12 reviews)
  • The hotel's fitness center is of high quality with good machines. (3 reviews)
  • The restaurant staff were amazing, providing great suggestions and serving delicious food at both the Prime Steakhouse and Jade restaurants. (6 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Service staff
Breakfast
Shopping malls
Room

Reviews

Verified review

10/10 Exceptional

Staff are good. Room is clean. Breakfast was delicious. Best hotel I stayed for my Medan trip
Verified review

10/10 Exceptional

Excellent overnight stay, the team was outstanding! Jade Restaurant is very good.
Verified review

10/10 Exceptional

Very friendly and helpful staff, also had great places for relaxing/eating in the hotel
Verified review

10/10 Exceptional

Premier hotel in Medan, with the premier shopping mall across the street.
Verified review

10/10 Exceptional

Very nice and clean
Verified review

10/10 Exceptional

Nice hotel and nice staff
Verified review

10/10 Exceptional

Excellent room and amenities
Verified review

10/10 Exceptional

Very friendly hotel staff.
Verified review

10/10 Exceptional

Very friendly staffs and helpful
Verified review

10/10 Exceptional

The hotel is very nice. The room is spacious and the breakfast is very good. The staff is very helpful.
Verified review

10/10 Exceptional

It’s clean and the staff very kind and helpful
Verified review

10/10 Exceptional

Agus at front desk was superb. He made my check in so smooth, and upgraded my room. Agus checked in many times to ensure my stay was comfortable. Also Agus arranged a breakfast box for me which came as a surprise. I have stayed at the same hotel for some times, this time was made so special by Agus, I was so thankful and appreciative. Thanks Agus
Verified review

10/10 Exceptional

Very helpful and friendly staff, our flight reached at 7 :15 am We were able take a trip to Bukit Lawang at the same day, did jungle tracking and came back to the hotel same day, everything was possible, because of friendly and cooperative hotel staff, they room was excellent, nice view from the top floor, breakfast was excellent, we loved our stay.
Verified review

10/10 Exceptional

The ambience was great. Friendly staff. We ate at the Prime Steakhouse and the Jade Chinese restaurant. The food was delicious and yummy . The breakfast spread was good too. Overall, wonderful time at the Hotel.
Verified review

10/10 Exceptional

Best hotel in Medan. We enjoyed our stay so much. The staff was wonderful and the hotel facilities are fantastic - the spa pools are wonderful. We also had the best sleep here out of all the hotels we stayed at in Medan and wished we stayed here more nights.Convenient location with a huge mall just diagonally across the road too. If we ever return to Medan, we will definitely stay here
Verified review

6/10 Good

Rooms are clean however all venue’s area are not so clean
Verified review

10/10 Exceptional

Staff were very friendly and helpful. Room had great views with nice products but perhaps a little outdated and in need of modernisation. Had a lovely meal at the Steak restaurant. Had a good vibe and staff very attentive.
Verified review

8/10 Very good

Overall, the hotel is a good hotel. Very clean and the staff is excellent. There is something that happens around the hotel that is loud music that lasts sometime until 5:00 am. This is not the mosques but more like a club. Staff was very good and helpful.
Verified review

10/10 Exceptional

Clearly the best hotel in Medan. I was staying here for a week and liked everything about it. Attentative staff, very secure place, good location directly next to mall, wonderful room with big and comfy bed, big bathroom, good Restaurants for a reasonable price, and I appreciated most that cleaning service didnt knock the door before 11.30am. Wonderful!
Verified review

10/10 Exceptional

I was given a high floor with a very good view of the whole area. Very clean and all amenities are available
Verified review

8/10 Very good

Nice upgrade of room from reception. Thanks
Verified review

10/10 Exceptional

The staff from the second we arrived to when we left were all amazing! They helped unload our bags and get them to the room, check in was so quick and they helped us with express laundry as we had to left the following day! The restaurant staff had amazing suggestions for breakfast and gave us many samples of local Indonesian dishes we could try! If we come back to Medan, this will be the definite place we will plan to stay at! Thanks for the great stay!
Verified review

10/10 Exceptional

Good service
Verified review

8/10 Very good

The hotel would have been magnificent in its day; however is now due a little TLC, especially in communal areas, as looking a bit tired. Staff however were exceptional (and pool is one of the best at any hotel I have ever stayed).
Verified review

10/10 Exceptional

Walls and passages are old and falling apart. Other than that service exceptional, rooms, hygiene = very good