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JW Marriott Hotel Medan

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Escape to JW Marriott Hotel Medan, where luxury meets tranquility. Take a moment to unwind in the garden or indulge in rejuvenating treatments at Spa by JW Marriott Medan. Enjoy international cuisine at one of three restaurants and stay connected with free WiFi.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • 24-hour health club
  • Sauna
  • Steam room
  • Valet parking
  • Children's pool
  • Hot tub
  • 24-hour room service

Feel at home (6)

  • Free cribs/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Separate bathtub and shower
  • Separate bedroom
  • Television
The current price is CNY519
CNY628 total
includes taxes & fees
May 23 - May 24

Why we love this property

Work and play perfection
This central business district hotel features meeting rooms and a business center. Guests can unwind at the spa or enjoy 24-hour room service.
Foodie paradise
The hotel features 3 restaurants with international and Chinese cuisine, a cafe, and a bar. Guests enjoy buffet breakfast with vegetarian and vegan choices.
Spa recharge
Relaxation awaits at this hotel's full-service spa offering scrubs, facials, and hot stone massages. A sauna, hot tub, and rooftop garden await.

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Executive Deluxe

Executive Deluxe | 1 bedroom, premium bedding, minibar, in-room safe

Executive Deluxe

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 66 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, City View

1 bedroom, premium bedding, minibar, in-room safe

Executive Room, 1 King Bed, City View

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 1 King Bed, City View

9.6 out of 10
Exceptional
(15 reviews)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Panoramic Room, 1 King Bed, City View

1 bedroom, premium bedding, minibar, in-room safe

Panoramic Room, 1 King Bed, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Twin Beds, City View

1 bedroom, premium bedding, minibar, in-room safe

Executive Room, 2 Twin Beds, City View

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, City View

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Twin Beds, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed, City View

Junior Suite, 1 King Bed, City View | 1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed, City View

  • City view
  • 90 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | 1 bedroom, premium bedding, minibar, in-room safe

Presidential Suite, 1 King Bed

  • City view
  • 200 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Ambassador Suite

Ambassador Suite | 1 bedroom, premium bedding, minibar, in-room safe

Ambassador Suite

  • City view
  • 125 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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  • Pool
  • Spa
  • Airport transfer
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8.0 out of 10, Very Good, 172 reviews
The price is CNY259
CNY314 total
includes taxes & fees
May 24 - May 25
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About the neighborhood

Map
Jalan Putri Hijau No. 10, Medan, North Sumatra, 20111

What's nearby

  • DeliPark Mall Medan - 3 min walk - 0.3 km
  • Grand City Hall - 10 min walk - 0.9 km
  • Tjong A Fie's Mansion - 19 min walk - 1.6 km
  • Medan Mall - 6 min drive - 1.6 km
  • Sun Plaza - 7 min drive - 2.3 km

Getting around

  • Medan (KNO-Kuala Namu Intl.) - 49 min drive
  • Medan Station - 12 min walk
  • Pulu Brayan Station - 14 min drive
  • Bandara Kualanamu Station - 26 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Rumah Makan Sederhana - ‬2 min walk
  • ‪Executive Lounge - ‬2 min walk
  • ‪Nelayan Sari Laut - ‬5 min walk
  • ‪Marriott Café - ‬2 min walk
  • ‪Starbucks Reserve - ‬3 min walk

About this property

JW Marriott Hotel Medan

  • At JW Marriott Hotel Medan, you'll be just a 5-minute drive from Grand City Hall and Sun Plaza. You can visit the spa to be pampered with deep-tissue massages, body wraps, or aromatherapy, and Marriott Cafe, one of 3 restaurants, serves international cuisine and is open for breakfast, lunch, and dinner. An outdoor pool, a bar/lounge, and a 24-hour health club are other highlights at this luxurious hotel. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 287 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: midnight
    • Late check-in subject to availability
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (10-device limit)
LOCAL_PARKING

Parking

    • Free secured, covered onsite self parking
    • Covered onsite valet parking (IDR 225000 per day)
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 3 restaurants
  • Bar/lounge
  • Coffee shop
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's pool

Working away

  • Business center
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop garden
  • Television in common areas
  • 24-hour health club
  • An outdoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Banquet hall

Accessibility

  • Elevator
  • Elevator door width (inches): 31
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Accessible airport shuttle
  • Closed captioned TV
  • Visual fire alarm
  • Lever door handles
  • Stair-free path to entrance
  • Area rugs in room
  • Tile flooring in room

Room amenities

Be entertained

  • 55-inch LED TV
  • Satellite TV channels
  • Pay movies

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Alarm clock
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Separate bathtub and shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (10-device limit)
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Quan Spa by JW Marriott Medan. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

Marriott Cafe - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Jade Chinese Restaurant - This restaurant specializes in Chinese cuisine and serves lunch and dinner.
Prime Steak House - This steakhouse specializes in American cuisine and serves dinner only.
Marriott Gourmet - This coffee shop serves breakfast, lunch, dinner, and light fare.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 288000 for adults and IDR 144000 for children
  • Airport shuttle service is offered for an extra charge of IDR 350000 per vehicle (one-way, maximum occupancy 4)

Children & extra beds

  • Rollaway beds are available for IDR 484000.0 per night

Parking

  • Covered valet parking costs IDR 225000 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Property Registration Number 55110, 8120213071204

Also known as

JW Marriott Hotel Medan
JW Marriott Medan
JW Medan
Marriott Hotel Medan
Medan JW Marriott Hotel
JW Marriott Hotel Medan Hotel
JW Marriott Hotel Medan Medan
JW Marriott Hotel Medan Hotel Medan

Frequently asked questions

Does JW Marriott Hotel Medan offer free cancellation for a full refund?

Yes, JW Marriott Hotel Medan does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at JW Marriott Hotel Medan?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at JW Marriott Hotel Medan?

Sorry, pets aren't allowed.

Is parking offered on site at JW Marriott Hotel Medan?

Yes, there's free self parking.

Is airport shuttle service offered by JW Marriott Hotel Medan?

Yes, an airport shuttle is available. The charge is IDR 350000 per vehicle one-way.

What are the check-in and check-out times at JW Marriott Hotel Medan?

Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is noon.

What is there to do at JW Marriott Hotel Medan and nearby?

JW Marriott Hotel Medan has a spa and an outdoor pool, as well as a 24-hour health club.

Are there restaurants at or near JW Marriott Hotel Medan?

Yes, there are 3 onsite restaurants, featuring international cuisine.

What's the area around JW Marriott Hotel Medan like?

JW Marriott Hotel Medan is in Kesawan, a short 10-minute walk from Grand City Hall and 18 minutes' walk from Tjong A Fie's Mansion.

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Reviews

JW Marriott Hotel Medan Reviews

9.2

Wonderful

9.2

Cleanliness

8.0

Location

9.2

Staff & service

9.0

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast spread was good and the restaurant staff offered delicious and local food suggestions. (4 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Service staff
Shopping malls
Breakfast
Room

Reviews

Verified

10/10 Exceptional

Premier hotel in Medan, with the premier shopping mall across the street.
Paul, 4-night trip
Verified

10/10 Exceptional

Very friendly and helpful staff, also had great places for relaxing/eating in the hotel
Nilesh, 1-night trip
Verified

10/10 Exceptional

Agus at front desk was superb. He made my check in so smooth, and upgraded my room. Agus checked in many times to ensure my stay was comfortable. Also Agus arranged a breakfast box for me which came as a surprise. I have stayed at the same hotel for some times, this time was made so special by Agus, I was so thankful and appreciative. Thanks Agus
Guanghui, 1-night trip
Verified

10/10 Exceptional

Nice hotel and nice staff
Masaki, 1-night trip
Verified

6/10 Good

Rooms are clean however all venue’s area are not so clean
Piergiorgio, 3-night trip
Verified

10/10 Exceptional

Excellent room and amenities
John Gusti, 2-night trip
Verified

10/10 Exceptional

Very friendly hotel staff.
1-night trip
Verified

10/10 Exceptional

Very friendly staffs and helpful
Jocelin, 1-night trip
Verified

10/10 Exceptional

The hotel is very nice. The room is spacious and the breakfast is very good. The staff is very helpful.
David, 1-night trip
Verified

10/10 Exceptional

Very helpful and friendly staff, our flight reached at 7 :15 am We were able take a trip to Bukit Lawang at the same day, did jungle tracking and came back to the hotel same day, everything was possible, because of friendly and cooperative hotel staff, they room was excellent, nice view from the top floor, breakfast was excellent, we loved our stay.
Rubina, 1-night trip
Verified

10/10 Exceptional

It’s clean and the staff very kind and helpful
Maksa, 1-night trip
Verified

8/10 Very good

Overall, the hotel is a good hotel. Very clean and the staff is excellent. There is something that happens around the hotel that is loud music that lasts sometime until 5:00 am. This is not the mosques but more like a club. Staff was very good and helpful.
Robert, 3-night trip
Verified

10/10 Exceptional

The ambience was great. Friendly staff. We ate at the Prime Steakhouse and the Jade Chinese restaurant. The food was delicious and yummy . The breakfast spread was good too. Overall, wonderful time at the Hotel.
Rohaidah Binte, 3-night trip
Verified

10/10 Exceptional

Staff were very friendly and helpful. Room had great views with nice products but perhaps a little outdated and in need of modernisation. Had a lovely meal at the Steak restaurant. Had a good vibe and staff very attentive.
Penny, 1-night trip
Verified

8/10 Very good

Nice upgrade of room from reception. Thanks
Kia Kit, 1-night trip
Verified

10/10 Exceptional

Best hotel in Medan. We enjoyed our stay so much. The staff was wonderful and the hotel facilities are fantastic - the spa pools are wonderful. We also had the best sleep here out of all the hotels we stayed at in Medan and wished we stayed here more nights.Convenient location with a huge mall just diagonally across the road too. If we ever return to Medan, we will definitely stay here
Yik How, 1-night trip
Verified

10/10 Exceptional

Clearly the best hotel in Medan. I was staying here for a week and liked everything about it. Attentative staff, very secure place, good location directly next to mall, wonderful room with big and comfy bed, big bathroom, good Restaurants for a reasonable price, and I appreciated most that cleaning service didnt knock the door before 11.30am. Wonderful!
Pascal, 4-night trip
Verified

10/10 Exceptional

I was given a high floor with a very good view of the whole area. Very clean and all amenities are available
Lim, 2-night trip
Verified

10/10 Exceptional

The staff from the second we arrived to when we left were all amazing! They helped unload our bags and get them to the room, check in was so quick and they helped us with express laundry as we had to left the following day! The restaurant staff had amazing suggestions for breakfast and gave us many samples of local Indonesian dishes we could try! If we come back to Medan, this will be the definite place we will plan to stay at! Thanks for the great stay!
Katherine, 1-night trip
Verified

10/10 Exceptional

Good service
Raymond, 7-night trip
Verified

8/10 Very good

The hotel would have been magnificent in its day; however is now due a little TLC, especially in communal areas, as looking a bit tired. Staff however were exceptional (and pool is one of the best at any hotel I have ever stayed).
Mark, 2-night trip
Verified

10/10 Exceptional

Walls and passages are old and falling apart. Other than that service exceptional, rooms, hygiene = very good
Maurice, 1-night trip
Verified

10/10 Exceptional

Big rooms good service good location clean

Everything was great. We really liked the location close to mall in walk distance which allowed us to grab quick meal or groceries for room. The hotel airport transfers and day trip car booking was superb. Room was big and clean. Staff was friendly. View of city from Room Was epic. Only complain was fridge was not working. There is also bit of issue with shower knobs slightly confusing until you figure out.
Akshay, 3-night trip
Verified

8/10 Very good

Impeccable service but hotel needs upgrading.

The room is big and comfy for 3 adults. All of us slept like babies even though our room was facing the main road. Service was impeccable. However, the hotel badly needs a renovation esp in the pool and jacuzzi. It was extremely stuffy in the executive lounge, making the experience unbearable. It would be great to leave the drinks menu on the table. Spa experience was great but needs to change the floor tiles in the room.
LAI, 1-night trip
Verified

4/10 Fair

The room was so hot. They sent people to fix the AC but it’s Only cooling for the most 1/2 day. Even the Jade restaurant was warm. It seems like no AC in the hotel. We’re disappointed and found cooling place at the mall across the street. The Services were nice but the heat was unbearable. Thanks.
3-night trip