The hotel was located in a nice historic area of the walled city in Cartagena, close to the Cathedral and many shops/restaurants. The building itself was full of history with a beautiful central courtyard. The staff was super friendly and attentive. However, the place was quite run down. The water was never hot enough to take a nice shower, there was no iron or ironing table nor a blower in the room (we were there for a wedding!), our room was quite small and dark. On the upside, the ac worked well and the room was always cool.
To complicate matters, our door lock broke down one night, and we were forced to sleep in another room without any of our clothes or personal items, until a locksmith could come to fix the problem in the morning. This is an old hotel that needs modernizing. Currently, I cannot recommend it.