Staff was friendly. Hotel lobby and rooms were nice and clean. Pool was closed due to "maintenance". Showerheads in both mine and my sister's rooms were terribly clogged, so after a long hot day of walking around Disney Springs and looking forward to a nice shower that was very disappointing. The showers in both rooms were also very slippery. Hotel lobby, elevators, and hallways were all very hot, felt like a/c was broken. Rooms were a bit humid but cool since individual a/c units in them were working well but they ran constantly, all night long. TV channels seemed to default to Spanish for some reason. Other than the hot hallways/elevator/lobby, the showers being awful, and the pool being closed when the kids wanted to swim, the stay there was decent. Unless improvements to those things are made, I probably wouldn't book a room there again.