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Holiday Inn Express & Suites El Paso West by IHG

2.5 star property
City-center El Paso hotel with indoor pool

Choose dates to view prices

In the heart of Borderland, Holiday Inn Express & Suites El Paso West offers a warm welcome with a breakfast buffet and convenience store. Stay connected with in-room WiFi, unwind in the indoor pool or gym, and enjoy helpful staff who have left lasting impressions on previous guests.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Connecting rooms available
  • Gym
  • Non-smoking
  • Laundry facilities
  • Free parking

Main amenities (12)

  • Weekly housekeeping
  • Indoor pool
  • Fitness center
  • Business center
  • 24-hour front desk
  • Air conditioning
  • Front-desk safe
  • Convenience store
  • Self-serve laundry
  • Meeting room
  • Multilingual staff
  • Concierge services

Feel at home (6)

  • Free cribs/infant beds
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Laundry facilities
The current price is CNY852
CNY1,001 total
includes taxes & fees
Dec 6 - Dec 7

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Sofa bed
Private bathroom
Hair dryer
  • 28 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(31 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Sofa bed
Private bathroom
Hair dryer
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(19 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Sofa bed
Private bathroom
Hair dryer
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Suite, Multiple Beds

9.6 out of 10
Exceptional
(12 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Sofa bed
Private bathroom
Hair dryer
  • 28 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Suite, 1 King Bed

7.0 out of 10
Good
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
TV
Private bathroom
Hair dryer
Microwave
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby
Hampton Inn & Suites El Paso West
  • Free breakfast
  • Airport transfer
  • Pet friendly
  • Free parking
9.0 out of 10, Wonderful, 641 reviews
The price is CNY859
CNY1,009 total
includes taxes & fees
Nov 23 - Nov 24
Hampton Inn & Suites El Paso West
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About the neighborhood

Map
7935 Artcraft Road, El Paso, TX, 79932

What's nearby

  • Acadia Health - 15 min walk - 1.3 km
  • Adventure Zone - 2 min drive - 3.1 km
  • Outlet Shoppes at El Paso - 2 min drive - 3.4 km
  • Sunland Park Mall - 6 min drive - 10.6 km
  • Fort Bliss - 21 min drive - 34.1 km

Getting around

  • El Paso International Airport (ELP) - 26 min drive
  • Ciudad Juarez Intl. Airport (CJS) - 61 min drive
  • El Paso Union Depot - 16 min drive

Restaurants

  • ‪Peter Piper Pizza - ‬3 min drive
  • ‪Circle K - ‬2 min drive
  • ‪McDonald's - ‬10 min walk
  • ‪Dave's Hot Chicken - ‬15 min walk
  • ‪Dutch Bros Coffee - ‬12 min walk

About this property

Holiday Inn Express & Suites El Paso West by IHG

At Holiday Inn Express & Suites El Paso West by IHG, you'll be within a 15-minute drive of Sun Bowl Stadium. You can go for a morning swim at the indoor pool and visit the fitness center for a workout. Fellow travelers say great things about the helpful staff.

At a glance

DONE

Hotel size

    • 96 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
    • Contactless check-in available
    • Minimum check-in age: 21
    • Check-out time is 11:00 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast

Traveling with children

  • Grocery/convenience store

Working away

  • Business center
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Fitness center
  • An indoor pool

Accessibility

  • Braille/raised signage
  • Elevator
  • Assistive listening devices available
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • Television
  • Premium cable channels
  • Pay movies

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub only
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave

More

  • Weekly housekeeping
  • Connecting/adjoining rooms available

Fees & policies

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 10:00 PM

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Also known as

Holiday Inn EL
Holiday Inn Express EL PASO
Holiday Inn Express Hotel EL PASO
Holiday Inn Express Hotel Suites EL PASO
Holiday Inn Express Hotel Suites EL PASO
Holiday Inn Express Suites El Paso West by IHG
Holiday Inn Express Suites El Paso West an IHG Hotel
Holiday Inn Express Hotel Suites EL PASO an IHG Hotel
Holiday Inn Express & Suites El Paso West by IHG Hotel
Holiday Inn Express & Suites El Paso West by IHG El Paso
Holiday Inn Express & Suites El Paso West by IHG Hotel El Paso

Frequently asked questions

Does Holiday Inn Express & Suites El Paso West by IHG offer free cancellation for a full refund?

Yes, Holiday Inn Express & Suites El Paso West by IHG does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Holiday Inn Express & Suites El Paso West by IHG?

Yes, there's an indoor pool. Guests have pool access from 8:00 AM to 10:00 PM.

Are pets allowed at Holiday Inn Express & Suites El Paso West by IHG?

Sorry, pets aren't allowed.

Is parking offered on site at Holiday Inn Express & Suites El Paso West by IHG?

Yes, there's free self parking.

What are the check-in and check-out times at Holiday Inn Express & Suites El Paso West by IHG?

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM. Check-out time is 11:00 AM. Contactless check-in and check-out are available.

Is there an onsite casino at Holiday Inn Express & Suites El Paso West by IHG?

No, this hotel doesn't have a casino, but Sunland Park Racetrack and Casino (9-min drive) is nearby.

What is there to do at Holiday Inn Express & Suites El Paso West by IHG and nearby?

Holiday Inn Express & Suites El Paso West by IHG has an indoor pool and a fitness center.

What's the area around Holiday Inn Express & Suites El Paso West by IHG like?

Holiday Inn Express & Suites El Paso West by IHG puts you in Borderland, in the heart of El Paso. Popular attractions include Sun Bowl Stadium, which is 14 minutes away by car.

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Holiday Inn Express & Suites El Paso West by IHG Reviews

Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Popular mentions

Room
Service staff
Bed
Breakfast
Hot Tub
Location
Bathroom
Children
Air conditioning
Shower

What guests liked

  • Breakfast was consistently great with various options and attentive service. (15 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10 Exceptional

Definitely would stay here again.
Kathleen, 1-night trip

10/10 Exceptional

Nice place to stay
Teri Lynn, 1-night trip

10/10 Exceptional

Very nice attendance at the desk. Great breakfast! Would recommend this hotel for El Paso visitors
robin, 1-night trip

10/10 Exceptional

Very nice staff and a super soft bed was glorious
andy, 1-night trip

10/10 Exceptional

Good family experience Seems that the hotel was nearly renovated.
1-night trip

6/10 Good

The staff was nice
kim, 5-night trip

10/10 Exceptional

Nice property
Obed, 1-night trip

10/10 Exceptional

The room was super clean and everything brand new they are remodeling and upgrading the hotel, very comfortable and convenient
Estuardo, 1-night trip

10/10 Exceptional

Nicest, cleanest & close to the highway!

Definitely one of my favorite hotels while visiting family! I’ll be back. Also, all the food choices around were a plus!
Destinee, 1-night trip

10/10 Exceptional

Near the mall
Rafael, 1-night trip

10/10 Exceptional

Satisfied

Great all around from front desk to checkout
Marvin, 2-night trip

8/10 Very good

Terrific stay, hotel is modern and updated. It is well taken care of. The staff is friendly and helpful. Coffee is terrible in both the room and breakfast. Area behind the hotel appears to be an abandoned car wash, maybe turn this into additional lit parking.
JOEL, 1-night trip

8/10 Very good

Easy check-in and comfortable, clean beds. The room was great! The only thing was there were people walking loudly above my room.
Amanda, 1-night trip

10/10 Exceptional

Everything was smooth no complaints
Sayra, 1-night trip

10/10 Exceptional

Clean bed clean room
Irais, 2-night trip

10/10 Exceptional

Everything was very good, the only mishap I had was that around 7:20 am, a woman came in saying that they had given her that room in which we were already staying, according to the receptionist it was a mistake on her part.
Grisela, 1-night trip

10/10 Exceptional

Nothing
Pedro, 2-night trip

2/10 Poor

We didn’t check it in
Hilel, 1-night trip

8/10 Very good

Great property, it’s very nice and clean. If I’m back in El Paso, I wouldn’t mind at all staying here again. Sulayka (I believe that was her name) was very fun and welcoming! The staff for breakfast was helpful and the breakfast was great. The king bed room was spacious and clean. The only thing that bothered me was the hot water in the shower took about 10-15 minutes to heat up! I think that’s something that staff should look into (room 302). Other than that, my stay was pleasant.
Safa, 1-night trip

4/10 Fair

One of the reasons we booked this hotel was because of the heated pool and hot tub. Pool was much smaller than it appeared in photos. The pol and hot tub were both freezing, the heater was broke our whole stay. If we had know this ahead of time, we would have stayed somewhere else. Workout equipment also needs attention.

4/10 Fair

We have stayed in this hotel on many occasions and NEVER had such a bad experience as we did this time. Upon checking out I was told there was not a manager on-site to address my issues. There was filth everywhere due to the construction. The elevator was nasty so we used the stairs and they were even dirtier. I wish their website would have notified us of the construction and the fact that their Jacuzzi was not working so we could have stayed somewhere else. Then I couldn't speak to a manager to address my disappointments. Ugh!
Cheri, 2-night trip

8/10 Very good

Could be better

We were offered the option to check in early even though our room was not available. We arrived at noon time and check-in time was 3 PM. This resulted in us having to go through the process at the front desk twice with no apparent benefit to me. It’s a cumbersome process and I would just drop it. The room itself was ho-hum at best, with some damaged things which had not been repaired from prior use, missing foot on the bathroom vanity, damaged doorstop in the bathroom door, and an ill fitting shower curtain which apparently was designed for a different bathroom fixture. In fairness, the hotel is going through remodeling at this point in time and quite possibly these items will be addressed as part of the remodeling process. Our key cards expired before the end of first day, a pet peeve of mine, and we again had to return to the front desk to have new key cards programmed. The breakfast service was phenomenal, with all items being available throughout the posted hours of the breakfast service.
ronald, 2-night trip

10/10 Exceptional

Room was cleaned, the facilities were well, and nicely stocked. The issue was with the front desk and their lack of communication. Upon arrival from the airport we called the front desk and spoke with a woman regarding our late check in. She clarified and confirmed that we would not be charged a no show for showing up after midnight and reassured us that she would leave a note to the next shift. Unfortunately, when we arrived to check in around 2:24AM, worker who claimed she was the supervisor, informed us that we had been charged a no show and that she would have to reinstate us and charge us an additional night to rebook us. We explained that the earlier shift had left a note. Worker continued to say she understood but that there was nothing that she could do because after 2AM their system resets. Unfortunately, her employee failed to communicate this information to us. Had the employee who confirmed we would not be charged did not relay this information to us. Otherwise, this would have determined our course of action. The lack of customer service and compassion for their customers is the biggest issue. She never apologized or tried to come to a reasonable accommodation for the inconvenience that her own employee had caused.
Jose, 2-night trip

10/10 Exceptional

Clean room and very spacious
Belinda, 2-night trip

10/10 Exceptional

Todo muy bn !
J Lilian, 1-night trip