The room was spacious and clean. I get the feeling this was once a beautiful hotel but is now dated and showing signs of neglect. The shower is a poor design that floods the bathroom. The cold water quit and we couldn’t flush the toilet. No restaurant.
The staff were very nice.
The price was reasonable.
Patricia
Patricia,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2024 年 5 月 6 日
Huu Phuoc
Huu Phuoc,1 晚行程
Hotels.com真实住客点评
8/10 很好
2023 年 5 月 16 日
The hotel still looks great. The room is big and clean. The area around the hotel is safe and convenient.
Tuan
Tuan,1 晚行程
Hotels.com真实住客点评
8/10 很好
2023 年 2 月 3 日
Thuy Nhi
Thuy Nhi,1 晚行程
Expedia真实住客点评
4/10 尚可
2020 年 1 月 13 日
The hotel's main appeal is the view on Halong Bay, given you have the right room. Besides that its rather run down and lacks the service quality you would expect from a four-star hotel.
For example the breakfast, which is supposed to be a buffet. However on 2 of our 3 days there they simply cancelled it without any previous communication, only offering stale bread, an omelette and fruit. On top of this there were people smoking in the food area, which did not increase its appeal.
The second example is our experience when booking a transfer with them to Hanoi. We confirmed with the hotel that the driver would drop us off about 2 to 3 km from our hotel in Hanoi three times, with the exact address. In the end the driver dropped us off over 25 km away from our hotel! When we contacted them on the phone to help us they simply kept insisting that we need pay for a taxi by our own. In fact they even hung up on us twice since we did not want to accept that! So ultimately we had no choice than to organize the rest of the trip ourselves, having to pay an overpriced taxi out of our own pocket and loosing 2 hours of time in the process.
This is certainly extremely unprofessional and pathetic behavior for a supposedly 4-star hotel. Do not stay there!
真实旅客
3 晚浪漫旅行
Expedia真实住客点评
8/10 很好
2019 年 12 月 2 日
Freddie
Freddie,1 晚行程
Hotels.com真实住客点评
4/10 尚可
2019 年 10 月 19 日
Swimming is dirty and only few gym equipment and NOT WORKING.
Andy
Andy,2 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2019 年 10 月 1 日
it is terrible and far from anywhere to go. every single time must take a taxi to go to eat and sightseeing. i would definetly not recomend this plece if anyone to visit hanoi, i would not recomend this hotel. Specially hotel service was sheet. do not trust hotel recomendation. there taxi fee and tourship fee charged 3 time more expensive than regular fee.
真实旅客
2 晚行程
Expedia真实住客点评
6/10 好
2019 年 8 月 20 日
호텔이용 후기
호텔이 안쪽에 위치하고 있어서 주변에 식당도 없고 불편함
단, 바다전망 뷰는 예쁩니다. 바닷가 번화가 쪽과 떨어져 있고 택시로 이동해야함.
JOO
JOO,1 晚浪漫旅行
Hotels.com真实住客点评
6/10 好
2019 年 7 月 25 日
I stayed here on the 23/7/19 and the hotel is currently doing some maintenance. I was on the 16th floo
真实旅客
1 晚行程
Hotels.com真实住客点评
8/10 很好
2019 年 6 月 26 日
Isolated in the city center.
There is no place to eat around the hotel and to take ten min. walk, restaurants in the mart. Employees are so kind and clean though it is a little old building.
Do Seong
Do Seong,3 晚浪漫旅行
Hotels.com真实住客点评
10/10 绝佳
2019 年 6 月 21 日
Marion
Marion,2 晚浪漫旅行
Hotels.com真实住客点评
8/10 很好
2019 年 2 月 7 日
Good.
Large hotel. Staff nice. Bar on 21sr floor with panoramic views. Not much to do in that area.
Ian
Ian,4 晚行程
Hotels.com真实住客点评
8/10 很好
2019 年 1 月 31 日
서비스좋음
좋았어요 전반적으로 사비스도 좋고 하노이로 간다고 말하면 택시도 불러주시는데 가격도 저렴하고 차도 좋답니다.
MINJUNG
MINJUNG,1 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2019 年 1 月 14 日
真实旅客
1 晚行程
Expedia真实住客点评
8/10 很好
2019 年 1 月 13 日
만족함
좀 오래됀호텔이지만 가격대비 만족스럽고 직원이 친절해서 아주좋았음
회근
회근,1 晚浪漫旅行
Hotels.com真实住客点评
10/10 绝佳
2019 年 1 月 8 日
真实旅客
1 晚行程
Expedia真实住客点评
8/10 很好
2018 年 12 月 31 日
Very spacious and warm room.
Decor slightly dated.
真实旅客
3 晚行程
Expedia真实住客点评
10/10 绝佳
2018 年 12 月 24 日
Excellent hotel.. value for money! Nice staff with big rooms..
真实旅客
2 晚行程
Expedia真实住客点评
6/10 好
2018 年 10 月 25 日
럭셔리하다기엔 부족한 시설과 서비스
시설은 무난했으나 직원의 서비스가 부족하게 느껴졌다.
真实旅客
1 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2018 年 9 月 22 日
Hong Yee
Hong Yee,2 晚行程
Hotels.com真实住客点评
8/10 很好
2018 年 8 月 20 日
Good service and pleasant rooms in Hong Gai area
Nice and comfortable large hotel conveniently located to enjoy the attractions of Ha Long City. We had a great view from our room on the 17th floor, the bathroom was clean and modern and the staff at reception were very polite and helpful. Breakfast lacked international options as I think the hotel largely caters to Chinese guests. If guests intend to visit Ha Long Bay by cruise boat Tuan Chau harbour is a little far but taxis are cheap so not too much of a problem.
William
William,1 晚浪漫旅行
Hotels.com真实住客点评
6/10 好
2018 年 6 月 29 日
Ok Hotel
Das Hotel war soweit ok, jedoch ist jedoch in die Jahre gekommen. Der Teppich im Zimmer hat leicht gerochen, aber sonst ganz gut. Das Zimmer war sehr gut und das Bett sehr bequem.