My wife got sick from the food on first day and was vomiting for 12 hours and her stomach still hurts from the food poisoning. Coffee place "Capuchino" opens at 10am and there is no kettle in the room so you have to go sit at the bar in the sports bar to have a coffee before 7am which is when the buffet restaurant opens which makes no sense. Buffet food is plentiful with lots of options but generally tasteless. Dinner restaurants were poor, awful and ok (italian, kyoto and steakhouse respectively). Not going again.
真实旅客
4 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 8 月 29 日
Needs work on good hospitality !
Front desk staff was awesome. Entertainment was great. Food was just Ok nothing to talk about. Drinks were ok. House keeping was not the friendliest at all. Staff in the buffet was never friendly just ready for you to eat and go. I've been to 3 different Riu hotels and never had this experience before! 6/10 I don't have to revisit again !
Naida
Naida,4 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 8 月 8 日
Amazing place to stay!
The resort had a wide variety of food and activities for both the youth as well as the adults. The staff was AMAZING!!!! From check-in to the fun squad to the servers, everyone was amazing.
Jennifer
Jennifer,5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 28 日
Maricarmen
Maricarmen,4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 27 日
Beautiful resort , but service was ok , entertainment was not good.
Angela
Angela,5 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 25 日
Tiffany G.
Tiffany G.,3 晚家庭旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 24 日
真实旅客
5 晚行程
Hotels.com真实住客点评
4/10 尚可
2025 年 7 月 17 日
真实旅客
4 晚结伴旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 8 日
My husband and I stayed at the hotel. The spaciousness of the hotel is added plus. The welcome area is really a welcome area. The lightning, the coffeeshop are carefully positioned in the reception area.
Hotel Riu really captured the essence of the country that they are located. The Jamaican food was a huge plus. Overall, the buffet style (only ate at the buffet) was superb. Everything that my heart desired was there. I even put in a special request for fish with less salt.
The WiFi was strong so I was able to do my work.
The entertainment was good.
We had to change the first room because it smelled musky and just horrible. We were relocated to the 9th floor. Overall, a good stay.
BOSWELL
BOSWELL,2 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 7 月 8 日
Didn’t want to leave!!
This hotel has everything you need and want from an all inclusive resort. We were a family of 4 (two teens) and we fit comfortably in a room w a king size bed and a pull out couch. The rooms are a very nice size. We were on the 4th fl and had a great view. Food was great w plenty of options. The specialty restaurants were just ok. The service, the people were so nice n helpful always. The entertainment was fire!! That team is so great! I highly recommend this resort. I couldn’t have asked for a better place to stay.
Nakia
Nakia,4 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 7 月 6 日
Room service was the basic items so do get up and explore the amazing cuisines the buffets or restaurants has to offer. Staff was amazing at all venues and the rooms were well kept.
Monique
Monique,5 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 6 月 28 日
odette
odette,3 晚行程
Expedia真实住客点评
6/10 好
2025 年 6 月 27 日
The food at the restaurants
lloyd
lloyd,4 晚行程
Expedia真实住客点评
6/10 好
2025 年 6 月 26 日
Hosay
Hosay,5 晚行程
Expedia真实住客点评
8/10 很好
2025 年 6 月 25 日
Excellent food. Excellent service. Clean and friendly
Crystal M
Crystal M,5 晚行程
Expedia真实住客点评
6/10 好
2025 年 6 月 25 日
The other locations were better. Staff at this location unfriendly. Facial expression and response show it all. Room are great though.
Chericka
Chericka,3 晚家庭旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 25 日
Anniversary Trip
From drop off I only used my hands to eat and to hold a glass to drink. This was a beautiful resort. The Michael Jackson performance was VERY good! Rooster was very entertaining! Would definitely visit again. Resort is smaller but I still enjoyed myself. I did not like there was a certain person I had to book a tour through.
Ashley
Ashley,4 晚行程
Hotels.com真实住客点评
2/10 很差
2025 年 6 月 24 日
Life with
Life with,2 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 24 日
Rooms are updated. Service is Great
Tony
Tony,5 晚行程
CheapTickets真实住客点评
2/10 很差
2025 年 6 月 24 日
I was not able to switch hotels
Skye
Skye,6 晚行程
Expedia真实住客点评
8/10 很好
2025 年 6 月 23 日
Staff very nice and attentive
Fatu
Fatu,7 晚行程
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 23 日
Water pressure in shower is very weak
Takes forever to take a shower
Also room service only bring some stuff limited menu
Emad
Emad,4 晚浪漫旅行
Expedia真实住客点评
10/10 绝佳
2025 年 6 月 23 日
Firstly, staff made the stay above five stars very clean easy to navigate. Food was delicious. Easy to find the restaurants. The pools are very clean. The beach was very clean. The towel service was easy to locate. Everything was easy to find. We felt very relaxed there, me and my wife enjoyed our stay over the three days that we were there And we would definitely recommend coming back here and would even consider coming back here ourselves. Thanks to the RIU Aquarelle for making our stay so wonderful.