Hotel Universal, near Porto Historic Center, is where warm hospitality and modern comforts blend. Unwind with a coffee from the on-site cafe or explore nearby Livraria Lello. Previous guests rave about the helpful staff who are happy to assist with tour tickets or car rentals.
Hotel Universal puts you in a great location, within just a 10-minute walk of Livraria Lello and Porto Cathedral. You can unwind with a drink at the bar/lounge, and the coffee shop/cafe is the perfect spot to grab a bite to eat. Also, Porto Historic Center and Ribeira Square are within a 15-minute walk. Fellow travelers love the helpful staff. Public transportation is only a short walk: Av. Aliados Stop and Aliados Station are just steps away.
At a glance
DONE
Hotel size
44 rooms
Arranged over 6 floors
DONE
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 11:30 AM
Contactless check-out available
Late check-out subject to availability
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
DONE
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
One child (4 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
No cribs (infant beds)
DONE
Pets
Pets allowed (dogs and cats only, 1 total, up to 33 lbs per pet)*
Service animals welcome
Specific rooms only, restrictions apply*
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms (speed: 25+ Mbps)
LOCAL_PARKING
Parking
Offsite parking within 3281 ft (EUR 20 per night)
DONE
Transfers
Airport shuttle on request (available 24 hours)*
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) 7:30 AM–10:30 AM on weekdays and 8:00 AM–10:30 AM on weekends
Bar/lounge
Coffee shop
Coffee/tea in a common area
Room service (limited hours)
Traveling with children
Children stay free (see details)
What to do
Pool table
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Luggage storage
Multilingual staff
Facilities
1 building/tower
Built in 1930
Safe-deposit box at front desk
Accessibility
Elevator
Wheelchair accessible
Wheelchair-accessible path of travel
Accessible airport shuttle
Raised toilet seat
Low-height counter/sink
Grab bar near toilet
Bathroom emergency pull cord
Room amenities
Be entertained
Television
Cable TV channels
Home comfort
Air conditioning and heating
Sleep well
Bed sheets provided
Freshen up
Private bathroom
Free toiletries
Hair dryer
Towels
Stay connected
Free WiFi (speed of 25+ Mbps)
Phone
More
Daily housekeeping
In-room safe
Mobile key entry
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: EUR 3.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.
Optional extras
Buffet breakfast is offered for an extra charge of approximately EUR 10 per person
Airport shuttle service is offered for an extra charge of EUR 25 per vehicle (roundtrip, maximum occupancy 4)
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge of EUR 10 (subject to availability)
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of EUR 20 per pet, per night
Parking
Parking is available nearby and costs EUR 20 per night (3281 ft away)
Policies
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests who may encounter issues with stairs should contact this property in advance to request a room on a floor with elevator service.
Also known as
Hotel Universal Porto
Universal Hotel
Universal Porto
Hotel Universal Hotel
Hotel Universal Porto
Hotel Universal Hotel Porto
Frequently asked questions
Does Hotel Universal offer free cancellation for a full refund?
Yes, Hotel Universal does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Universal?
Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 33 lbs per pet. There's a charge of EUR 20 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.
Is airport shuttle service offered by Hotel Universal?
Yes, an airport shuttle is available. The charge is EUR 25 per vehicle roundtrip.
What are the check-in and check-out times at Hotel Universal?
Check-in start time: 3:00 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 11:30 AM. Late check-out is available for a charge of EUR 10 (subject to availability). Contactless check-in and check-out are available.
Is there an onsite casino at Hotel Universal?
No, this hotel doesn't have a casino, but Casino Espinho (18-min drive) is nearby.
What's the area around Hotel Universal like?
Hotel Universal is in Centro / Baixa, a short 1-minute walk from Av. Aliados Stop and 13 minutes' walk from Porto Historic Center.
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Reviews
Hotel Universal Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
8.2
Cleanliness
9.2
Location
8.2
Staff & service
8.0
Eco-friendliness
7.2
Property conditions & facilities
Popular mentions
Location
Room
Restaurant
Cities
Reviews
8/10 Very good
Sep 25, 2025
Propre
Rachid
Rachid, 1-night trip
8/10 Very good
Aug 26, 2025
Excelente localização
Otima localização, funcionário muito atenciosos.
Café da manhã ficou abaixo da expectativa.
A entrada do Hotel possui dois lances de escadas o que dificulta um pouco para carregar as malas
Rose Mary
Rose Mary, 3-night trip
6/10 Good
Aug 29, 2025
We got what we paid for
The stay was ok, we didn't choose a view and when we opened the balcony we saw sewers and garbage as our view
Verified traveler
2-night trip
4/10 Fair
Sep 25, 2025
O café da manhã é básico demais. Não vale a pena. As pessoas da recepção eram muito simpáticas e acolhedoras. Havia um cheiro terrível, de fossa, no quarto que reservamos. Nos mudaram para um quarto menor que nos permitia ficar ali, apesar de não ser uma estadia agradável. As roupas de cama pareciam bem surradas. A localização é excelente, no centro de tudo e apesar disso, o quarto era silencioso.
MARTA MARIA
MARTA MARIA, 3-night trip
6/10 Good
Jun 4, 2025
Good hotel for the value
Gennadiy
Gennadiy, 1-night trip
10/10 Exceptional
May 22, 2025
Très bon séjour et accueil
Hôtel très bien situé en centre ville
fabrice
fabrice, 4-night trip
10/10 Exceptional
Jun 4, 2025
가격대비 퍼포먼스가 굿
시내중심에 위치에 있어서 교통편이 무척 편리했습니다. 주위에는 식당 볼거리 등이 많아 좋았고 또한 약간 오래된 시설이지만 청결하고 친절해서 좋았습니다. 가격대비 퍼포먼스가 굿입니다.
Verified traveler
5-night trip
10/10 Exceptional
May 26, 2025
Good service , safe and quiet .
WAH FAI
WAH FAI, 3-night trip
10/10 Exceptional
Jun 4, 2025
It is with in walking distance to everything
Evelyn
Evelyn, 3-night trip
10/10 Exceptional
Apr 4, 2025
Clean place and very friendly staff, breakfast was fair (you get what you paid) very walkable to main attractions and lot of restaurants around there. Definitely recommend this place.
AUDIEL
AUDIEL, 3-night trip
10/10 Exceptional
May 7, 2025
séjour Porto
Nous avons passé un excellent séjour, très bien situé, très calme, très propre et d'un accueil chaleureux et professionnel.
je recommande vivement.
FILIPE
FILIPE, 2-night trip
10/10 Exceptional
May 22, 2025
Very good location most place i can walking within 10 minutes and most implo
james
james, 2-night trip
8/10 Very good
Apr 16, 2025
Good Hôtel
Very good situation in the city
thierri
thierri, 3-night trip
10/10 Exceptional
Apr 4, 2025
Amazing location... friendly staff...clean. parking only a block away not bad at all!
Sonia
Sonia, 2-night trip
10/10 Exceptional
May 5, 2025
Très bien situé. Chambre petite mais tres fonctionnelle. Je recommande
Mélodie
Mélodie, 3-night trip
10/10 Exceptional
Apr 29, 2025
Very nice staff, helped my family a lot during the Portugal power outrage time. The hotel location is beside the Imperial McDonald. Lots of food options around the area. After 2 nights, my family took the Bus 601 to the airport.
Ye
Ye, 2-night trip
6/10 Good
Jun 8, 2025
Bed was horrible
Randy
Randy, 4-night trip
10/10 Exceptional
Apr 16, 2025
Very nicely renovated. A surprise after entering!
Brian
Brian, 3-night trip
10/10 Exceptional
May 19, 2025
Great location, amazing staff
Can’t say enough about the location of this place! Right where you need to be to walk to almost all the main sites and attractions. Very friendly service! Nice, clean rooms. Would definitely go back and recommend. One down side - very small elevator and lots of stairs. You need walk up a large flight of stairs to even reach the elevator.
Michelle
Michelle, 2-night trip
4/10 Fair
May 29, 2025
Muy mal para personas mayores en general no nos gustó mucho lo único fue su ubicación pero las habitaciones incómodas y viejas .
Maria Marta
Maria Marta, 1-night trip
4/10 Fair
Mar 29, 2025
Il principale pregio di questo hotel è la posizione. Per il resto l'interno della camera era vecchio
Claudia Eleonora
Claudia Eleonora, 2-night trip
8/10 Very good
Mar 27, 2025
Overall is good
Yau Wai Alan
Yau Wai Alan, 2-night trip
10/10 Exceptional
Apr 14, 2025
Perfect Porto Visit
The Hotel Universal is conveniently located in the heart of downtown and close to Metro, grocery stores and laundry services. Also close to restaurants and beautiful sites. Breakfast quality and value was definitely value for money spent. Staff were friendly and helpful. Only draw back was that the stairs might be difficult for some people as there was no elevator beyond the access to reception.
James B
James B, 3-night trip
8/10 Very good
Jun 7, 2025
A bit of building work in outside street. No plug in bath!
View from room not nice but we didn’t select a room with a particular view so fair enough
Tara
Tara, 3-night trip
6/10 Good
May 18, 2025
Vi var venner afsted og havde valgt hotellet ud fra en beliggenhed og billederne. Det viste sig at være lidt mere slidt og gammelt end forventet. Hotellet var også meget lydt, dvs man kan i nogle af lejlighederne høre meget støj udefra