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Hotel Residence am Hauptbahnhof

Hotel convenient to Miniatur Wunderland

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Photo gallery for Hotel Residence am Hauptbahnhof

Classic hotel building with evenly spaced windows and a traditional design.
Stunning spiral staircase with a circular design, featuring a red railing and white accents.
Enjoy a diverse spread of international cuisine at our buffet, featuring a variety of dishes, including salads, eggs, and grains.
Welcome to our reception area, where friendly staff are available to assist with your stay. The reception desk offers a convenient check-in experience, while a bulletin board keeps you informed about local activities and events.
Relax in this stylish room with a large bed, two additional beds, and a comfortable armchair.
Hotel Residence am Hauptbahnhof, in the heart of Hamburg City Center, offers a comfortable stay with dry cleaning and laundry services. Guests praise the helpful staff and enjoy perks like free in-room WiFi, luggage storage, free newspapers, tour/ticket assistance multilingual staff.

Reviews

6.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Laundry facilities
  • Non-smoking
  • Free WiFi

Main amenities (10)

  • Daily housekeeping
  • Breakfast available
  • Room service
  • 24-hour front desk
  • Front-desk safe
  • Laundry service
  • Self-serve laundry
  • Multilingual staff
  • Luggage storage
  • Tour/ticket assistance

Feel at home (6)

  • Children stay free
  • Rollaway/extra beds
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
The current price is CNY493
CNY528 total
includes taxes & fees
Aug 17 - Aug 18

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Double Room

Cozy retreat with a neatly made bed, wooden headboard, and a nightstand with a lamp.

Double Room

Highlights

Heating
Flat-screen TV
Premium bedding
Hair dryer
Private bathroom
Cable channels
In-room safe
Daily housekeeping
  • 16 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

Twin Room

Highlights

Heating
Flat-screen TV
Premium bedding
Hair dryer
Private bathroom
Cable channels
In-room safe
Daily housekeeping
  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room

Relax in this inviting room with a comfortable bed, a stylish chair, and a beautiful painting on the wall.

Single Room

Highlights

Heating
Flat-screen TV
Premium bedding
Hair dryer
Private bathroom
Cable channels
In-room safe
Daily housekeeping
  • 8 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Quadruple Room

Relax in this stylish room with a large bed, two additional beds, and a comfortable armchair.

Quadruple Room

Highlights

Heating
Flat-screen TV
Premium bedding
Hair dryer
Private bathroom
Cable channels
In-room safe
Daily housekeeping
  • 18 sq m
  • City view
  • Sleeps 4
  • 4 Twin Beds

View all photos for Triple Room

Two single beds with patterned bedding, a desk, and a table with a lamp.

Triple Room

Highlights

Heating
Flat-screen TV
Premium bedding
Hair dryer
Private bathroom
Cable channels
In-room safe
Daily housekeeping
  • 18 sq m
  • City view
  • Sleeps 3
  • 3 Twin Beds

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Hotel Lumen am Hauptbahnhof

  • Free WiFi
  • 24/7 front desk
  • Non-smoking
7.0 out of 10, Good, 1,001 reviews
The price is CNY519
CNY555 total
includes taxes & fees
Aug 10 - Aug 11
Hotel Lumen am Hauptbahnhof
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About the neighborhood

Map
Steindamm 24-26, Hamburg, HH, 20099

What's nearby

  • Hamburg City Hall - 18 min walk - 1.5 km
  • Miniatur Wunderland - 3 min drive - 2.0 km
  • Hamburg Cruise Center - 3 min drive - 2.0 km
  • Elbe Philharmonic Hall - 4 min drive - 2.7 km
  • Reeperbahn - 5 min drive - 3.7 km

Getting around

  • Hamburg Airport (HAM) - 35 min drive
  • Hamburg Central Station - 6 min walk
  • Hamburg (ZMB-Hamburg Central Train Station) - 7 min walk
  • Hamburg Dammtor Station - 25 min walk
  • South Central U-Bahn - 5 min walk
  • North Central U-Bahn - 8 min walk
  • Lohmuhlenstrasse U-Bahn - 8 min walk

Restaurants

  • ‪Köz Ocakbaşı - Barbecue House - ‬1 min walk
  • ‪Ocakbasi Grill House - ‬1 min walk
  • ‪Saray Köz Restaurant - ‬1 min walk
  • ‪Back-Factory - ‬1 min walk
  • ‪Indisches Restaurant Badshah - ‬3 min walk

About this property

Hotel Residence am Hauptbahnhof

Hotel Residence am Hauptbahnhof puts you just a 5-minute drive from Hamburg City Hall and Hamburg Messe and Congress. Also, Miniatur Wunderland and Elbe Philharmonic Hall are just a 5-minute drive away. Fellow travelers say great things about the helpful staff. Public transportation is just a short walk: South Central U-Bahn is 5 minutes and North Central U-Bahn is 8 minutes.

Languages

English, German

More about this property

VISIBILITY

At a glance

Hotel size

    • 30 rooms
    • Arranged over 5 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11 AM
    • Contactless check-out available

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Children (3 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Onsite parking available only on request
    • Offsite parking within 311 mi (EUR 20 per night)

Other information

    • Smoke-free property
LOB_HOTELS

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk

Accessibility

  • Elevator
ROOM

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Heating

Sleep well

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe
MONETIZATION_ON

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 13 per person
  • Safes in guestrooms can be used for EUR 5.00 per stay

Children & extra beds

  • Rollaway beds are available for EUR 40 per night

Parking

  • Parking is available nearby and costs EUR 20 per night (1640420 ft away)
  • Guests must contact this property in advance to reserve onsite parking

Policies

This property accepts major credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, Diners Club, JCB International, Eurocard

Also known as

Hotel Residence am Hauptbahnhof
Hotel Residence am Hauptbahnhof Hamburg
Residence am
Residence am Hauptbahnhof
Residence am Hauptbahnhof Hamburg
Residence Hotel am Hauptbahnhof
Am Hauptbahnhof Hamburg
Hotel Residence am Hauptbahnhof Hotel
Hotel Residence am Hauptbahnhof Hamburg
Hotel Residence am Hauptbahnhof Hotel Hamburg
HELP_OUTLINE

Frequently asked questions

Does Hotel Residence am Hauptbahnhof offer free cancellation for a full refund?

Yes, Hotel Residence am Hauptbahnhof does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Residence am Hauptbahnhof?

Sorry, pets aren't allowed.

What are the check-in and check-out times at Hotel Residence am Hauptbahnhof?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is 11 AM. Contactless check-in and check-out are available.

Is there an onsite casino at Hotel Residence am Hauptbahnhof?

No, this hotel doesn't have a casino, but Casino Reeperbahn (6-min drive) is nearby.

What's the area around Hotel Residence am Hauptbahnhof like?

Hotel Residence am Hauptbahnhof is a short 5-minute walk from South Central U-Bahn and 17 minutes' walk from Hamburg City Hall.

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Hotel Residence am Hauptbahnhof Reviews

Reviews

6.6

Good

7.4/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Popular mentions

Room
Service staff
Shower

Reviews

4/10 Poor

Very run down but nice staff
Klaus, 1-night trip

4/10 Poor

Friendly staff but the hotel is very old, unkempt, no elevator on the ground floor. The area did not seem safe, extremely loud at all times of the day.
Jorge, 1-night trip

8/10 Good

Staff was efficient, friendly and spoke English.
Erving, 5-night trip

2/10 Terrible

worst hotel i have ever been
Alpertunga, 1-night trip

8/10 Good

3 day break in Hamburg
Mr C A, 3-night trip

6/10 Okay

The breakfast was vey poor
Peter, 3-night trip

6/10 Okay

The hotel is old and run down, but it's right next to the train station. The staff are super friendly. The street outside the hotel is full of broken bottles and crazy people shouting until after midnight.
Azrrik, 4-night trip

8/10 Good

War OK
Waltraud, 1-night trip

10/10 Excellent

Good value for money

I stayed one night and have to say it is good value for money. Even if the area it is located in might appear a bit dodgy, it is very central. I would stay here again.
Marc, 1-night trip

6/10 Okay

Not recommended without a strong person to help.

The room was close to the main train station and was clean and sufficient. That was what we needed. However, there was no elevator to the floor where rooms could be accessed. We had to carry two large, heavy suitcases up a very long, narrow staircase, and back down.
Iris, 1-night trip

8/10 Good

I liked the location being close to the Hauptbahnhof and I liked how clean and quiet the room was. The staff were friendly and receptive to questions we had. The only qualm would be that the neighbourhood was a bit rough at night.
Tristanio, 3-night trip

6/10 Okay

Ok
Jaesuk, 1-night trip

10/10 Excellent

Very good
boakye, 1-night trip

6/10 Okay

Bratte trapper uten heis. Ellers helt greit hotel
Svein Erik, 2-night trip

10/10 Excellent

Good
boakye, 1-night trip

4/10 Poor

Negative: bad neighborhood, no warm water, room had a lingering smell of cigarette smoke, no closed off storage closet or similar for luggage - it was just openly placed in the breakfast area (better to pay to leave your luggage with DB's luggage service at central station). Positive: nice staff and close to the central station.
2-night trip

4/10 Poor

Very unsafe area, don't go there. The staff isn't very friendly, the breakfast is overpriced, some rooms are OK, but small, others very noisy or smelly. You are better off buying a Deutschlandticket and staying in Lubeck or Bremen.
Maria, 3-night trip

2/10 Terrible

Terrible hotel

This is a terrible hotel. No air conditioning and no elevator until you climb steep steps past the second floor. Bathroom is tiny. Carpeting is old.
Carol, 1-night trip

6/10 Okay

U
Constantin, 1-night trip

4/10 Poor

Worst place.

The street where the hotel was was slum. It was filled with homeless people and junkies. Pictures of the hotel is lying. There was no safe parking of the car. Maybe the worst street in Hamburg. The hotel should not be on hotels.com.
Flemming, 2-night trip

6/10 Okay

The most concerning thing was the feel of the neighborhood. I knew that it would be shady when booking near the HBh, but it and it was pretty sketching coming home at night. Lots of men lingering on the streets gawking at me and my teenage daughters.
Sarah, 1-night trip

6/10 Okay

Nice room. Very basic. Rough area by night.
Helena, 1-night trip

6/10 Okay

Room was up two flights of stairs, no elevator. A plus, it was near the train station.
Edith, 1-night trip

8/10 Good

Good stay

Nice and comfortable hotel, considering the price. It's a 2 second walk from the Central train station. Nice staff. The rooms are not necessarily up to date, but that does not mather too much. The surrounding area does not seem very safe, with high people and prostitute on the whole street. It is a quick walk though until the area seem safer. Police show alot of precense too which was nice.
Christer, 1-night trip

4/10 Poor

The hotel is close to Hamburg Central Station. This was the only good thing about it. I booked a single room of 258 sq. feet with a king bed. I received a single room with two single beds. I pointed out to the front desk that this was not what I booked. They responded that I booked a single room, and they are giving me two single beds, which is better than one single bed. Thermostat in the shower didn’t work and there was no hot water. The staff came to the room and tried to adjust the temperature. After some time, they said that water is OK. Water temperature was about 30 C. I told them that this is barely warm. They asked: “so you want hot water in the shower?”. I said: “yes, this is normal at a hotel”. The staff left to the “warehouse” to adjust something. In any case, there was no hot water as of midnight. In the morning, I called the front desk again. Housekeeping staff managed to fiddle with the thermostat and make somewhat warm water. However, when I reopened water on the same setting, it was cold again. It is a simple thermostat, so it should be easy to use. But the temperature adjusting handle was not working well. It seems it was not properly engaged to the internal element. Anyway, I never managed to have a regular hot shower (with the setting on the limiter) The staff also didn’t speak good English. Generally, it was the worst hotel stay in my life, and I have been to many hotels. A wrong bed in a smaller room, without hot shower is too much for one stay.
Valentyn, 1-night trip