The room was very spacious, but it had a weird smell, the jacuzzi didn’t have a button to turn on and know one knew how to turn it on. Other than that it was nice, everyone was very friendly.
Tiara
3 晚浪漫旅行
10/10
Staff are amazing!!
Sheralee
1 晚家庭旅行
8/10
Room was beautiful. Check in was late, due to room not being ready until just after 5:00pm.
Essie
3 晚行程
8/10
The staff was great. The work out room was nice. The room had musty smell and the shower didnt drain. Very minor things, everything else about the property was great. The building beside were very ugly and an eye sore. I would recommend it
Scott
5 晚家庭旅行
10/10
Eduardo
1 晚家庭旅行
10/10
EDI
5 晚行程
8/10
I want so bad to give this property a 5 star rating. The staff at the front desk were absolutely wonderful. They gave us a beautiful room with a fantastic view! I will be forever thankful for this wonderful week here. The zul restaurant was great. Had some really good Tacos. The room was clean and the beds are nice. It was also helpful to have access to laundry while we were there. Here's the not so good, and the reason for the 4 rating.... the hot tub is not a hot tub. It's cold. Not much different than the pool temp, which is also cold. The shower in the room has a rain head. That's it. So unless you plan on washing your hair everyday, it's hard to shower with this abusive shower head. And lastly, the towel/ wash cloth situation. We stayed 7 nights. I asked on day 4 for fresh bathroom items and finally on day 7 we got fresh wash clothes and towels. They also lacked in the pool towels. Would I stay here again? Yes, I would. But I do hope they fix those few things.
Sean
7 晚家庭旅行
10/10
great everything
Brittni
3 晚行程
8/10
Leonard
1 晚行程
10/10
The staff were nice and friendly.
London M.
4 晚行程
10/10
The hotel was excellent and Hiram took extra care to handle any issue we had. One thing that would stop us from coming back is not related to the property, but the frequent power outages that can interrupt any plans you make. We had to severely curtail our plans for a couple of days because of that. What was surprising is that those who live there were so used to it, that we never knew that the island was without power until we traveled all the way to the mall, only to find out it was closed.
Making calls to the venues was not helpful and the front desk never informed us that it was a problem...we actually found out from family back in the US who were texting us to see if we were safe.
Robert
4 晚行程
10/10
deborah
7 晚行程
10/10
Nick M
6 晚家庭旅行
2/10
The air conditioning went out 2 nights and they did nothing to fix it. No one picks up phone at the front desk when you call from the room. The hot tub is not warm at all. They charge $20 a day for parking and it was not listed as a charge upfront. No one at the front desk was helpful about the air-conditioning. They offered marriot points and never gave them. The power went out for 2 days as well and nothing was done about it. You have a 1 block walk to the beach. This hotel is not as listed online. It was definitely sub par for the amount we paid. Would never recommend or stay here again.
Jessica
6 晚家庭旅行
10/10
真实旅客
1 晚家庭旅行
10/10
Everyone was great
THOMAS
1 晚行程
8/10
Everything was good.
Chris
3 晚行程
10/10
The pool area was very nice. Great views and breeze from its rooftop layout which served us comfortably to accommodate us in wait of few hours after checkout while waiting for our airport transfer with flights back home. The staff was SUPERB!! Like no other. Room was awesome and Beds were so comfortable you don't care to wake up. I will return here as long as they keep the staff because we received A grand treatment in special mention of: Marian and Alondra-FOH very BEST! Alex, Barbara and Xeli, plus parking attendant Hiram. All of them worth in honor. Thank you for making my stay the VERY BEST. Muchas Bendiciones y Felicidades.
Thelma
2 晚家庭旅行
10/10
Everything was amazing, I'm already planning my next trip!! 💕
chaniell
3 晚结伴旅行
10/10
Hannah
5 晚行程
10/10
I felt comfortable and at ease while i was in the property from the moment i stepped into the lobby.