2/10 Poor
May 7, 2025
Do not stay here
The room had filthy sheets, the sink in the kitchenette area had collapsed and there was standing water on the floor. The room smelled like mold. I went to the front desk after briefly looking at the room and there was a line of dissatisfied customers waiting for service. I just asked to cancel my reservation and wanted a refund. They cancelled my reservation but said I would need to request a refund from Hotels.com. I have tried to request a refund, but it’s hard to figure out how to request it on the app. Customer service from Hotels.com is awful.
Weston
Weston, 1-night trip