We stayed in a 3 bedroom villa and it was great. There is a small pool for each villa, but we never used it. We used the infinity pool near the beach. The breakfast is good. We also had complimentary afternoon tea, which was placed in a bird cage. We had one complimentary BBQ dinner. The Marble Mountains is across the street. The best part was the concierge service by Miss Kim. We communicated by Whatsapp and she helped us with any requirements quickly. She arranged meals and transportation to tourist spots. She helped retrieve my lost bag after we checked out. If luxury hotels can offer this type of service, this should be the norm. It made the stay 100% more enjoyable.
Wayne Wai
3 晚家庭旅行
6/10
JE WEI
4 晚行程
8/10
Ultimately positive. In its present state, probably a 3.5/5 rather than a 4/5, but the only way is forward for KOI Resort
The staff are friendly, polite and try their best to be helpful. The room was big and clean with a nice balcony. The breakfast selection and setting are excellent, and the two pools are great
KOI Resort is still clearly in its early stage. At the time of stay (May 6-10, 2024), the gym wasn't yet fully open (just a few cardio machines) and the spa hadn't yet opened either. The gym space has a lot of potential. A number of business facilities weren't yet open either
Potentially a great stay a year from today when everything is fully set up. I feel like the hotel is barely running at 30% full capacity at this time
Bryan David
4 晚行程
4/10
Receptionist tried to bill my credit card USD 192,674.81 (yes its $192k) twice which led to the bank freezing my card whilst I was in a foreign country.
The house keeping staff entered the room while I was changing clothes without giving me any time to cover myself. They just went knock knock and enter under 2 seconds.
The air conditioner was not working, despite complaining twice, the staff said it was working. The thermostat was set on 18, and the measured temperature by the thermostat said 25, yet the staff insisted that it was working. My sleep was hampered and the whole trip was a mess.
The staff was unhelpful and outright lying. I reached the hotel 5 hours before checkin time after a 14 hours journey. Even though the room was ready, they did not let me enter. They had the room keys in the stash that said ready rooms, yet the receptionist kept insisting that the checkin time is 2 pm.
The food was all meat and nothing on the healthy side.
The receptionist advised us to visit the Bana Hills during evening and night and said its more fun. Most of the hills close at 6pm and we were not allowed entry to the cable cars. We wasted 2 hours in travel.
My friend went for a massage and the masseuse tried to sexually assault him by attempting to by giving him a handjob despite him saying no multiple times.
Wilfred
6 晚行程
6/10
Abigail Thao
3 晚结伴旅行
4/10
Liza Thuy Trang
4 晚行程
10/10
Hotel was far from the main city, so a lot of the tours do not pick up. We booked the Bana Hills tour from the hotel and had to pay extra for pick up. We had to get Grab to go into town, which was fine because it was cheap. We booked the Grand Suite and it was magnificent. Loved the ocean view and wrap around balcony to the city view. Our room had both views. The staff is very nice always willing to help if needed. Breakfast buffet was huge, from Asian to western choices. You won't be starving when you leave. Would I stay in room again?? FOR SURE!! You can't beat the view, even if it means I have to get a Grab to go into town.
真实旅客
7 晚行程
10/10
Minh
2 晚行程
10/10
Everything was perfect
Marcos
2 晚行程
10/10
Nice
Vu
3 晚行程
4/10
Eui Yung
2 晚家庭旅行
10/10
The resort, amenities, the staff are all top notch!
John
5 晚家庭旅行
10/10
KOJI
1 晚行程
6/10
James
5 晚行程
10/10
Here’s a good review for a resort in English:
"I just had a fantastic stay at KOI Resort & Residence Da Nang. From the moment I arrived, I was greeted with warm hospitality from the staff. The room was beautifully decorated and spotless, with a stunning ocean view. The amenities, like the infinity pool and spa, were amazing and provided the perfect relaxation. The food at the restaurant was delicious, especially the fresh seafood. I will definitely be returning and recommending it to my friends!"
Ryan
1 晚行程
2/10
방갈로 예약했는데 들어오자마자 화장실의 하수구(악취)가 너무 났습니다.
1.2층 화장실에서 냄새가 너무 심했습니다.
청소상태도 안좋았습니다.
유리에 기름기가 곳곳에 벽이며 바닥이며 많이 있었으며
참다못해 마지막날에 냄새가 너무 난다고 얘기를하니 레몬글라스 오일을 벽이며 블라인드며 덕지덕지 하도 뿌려서 화장실악취와 레몬글라스냄새가 섞여서 머리가 너무 아팠습니다.
스탭들은 친절했지만 리조트의 청결도가 너무 떨어졌습니다.
jiwook
3 晚家庭旅行
10/10
We had amazing experience in the Koi resort, the location is amazing, just between the beach and marble mountain!!
Sahar
5 晚家庭旅行
4/10
Misae
2 晚行程
10/10
깨끗하고 고급스런 분위기 전망도 좋고 직원도 친절했어요
yun jun
2 晚行程
10/10
Vanna
2 晚家庭旅行
10/10
시설이 크고 좋습니다. 빌라에서 지내는데 부족한 부분은 없었습니다. 호텔건물과 5분내외로 이동할 수 있어 좋고 짐이있으면 직원분들이 버기카를 태워줍니다. 궁금한게 있다면 Kim Anh에게 물어보면 친절하게 알려줍니다. 대부분 대응은 kim이 친절하게 알려주어서 좋습니다. 아직까지는 사람이 붐비지 않아서 대부분 전세내고 사용하는거 같아서 좋습니다. 항상 잘 웃으면서 대응해주시는 모든 직원분들이 좋아서 다시 방문하고 싶어요.
JAEHUN
2 晚家庭旅行
8/10
真实旅客
6 晚家庭旅行
10/10
We booked a villa at the resort and Kim Anh was our host and she and the staff took great care of us. They were very responsive with all our needs such as requesting services, towels, rides, etc. The service and staff here are exceptional and really make you feel welcomed. I highly recommend this resort if you’re staying in Da Nang.