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Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge

4.0 star property
Family-friendly hotel with outdoor pool, connected to the convention center, near Umhlanga Rocks Beach

Choose dates to view prices

Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge features a rooftop terrace and puts you within a 15-minute drive of Umhlanga Rocks Beach. The restaurant is the perfect spot for a bite to eat, and after having fun at the outdoor pool, you can unwind with a drink at the bar/lounge. Other highlights include a fitness center, a terrace, and a garden. Fellow travelers love the helpful staff.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Airport transfer
  • Parking available
  • Free WiFi
  • Restaurant
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Fitness center
  • Self parking
  • Room service
  • Conference center
  • Business center
  • Meeting rooms

For families (6)

  • Children stay free
  • Premium TV channels
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
The current price is CNY620
CNY713 total
includes taxes & fees
Jun 8 - Jun 9

Why we love this property

Culinary garden views
This hotel's restaurant offers enchanting garden-view dining experiences. The buffet breakfast and stylish bar add delightful dining options.
Dreamy night retreats
Premium bedding promises perfect sleep in curated rooms with distinctive decor. Blackout drapes ensure restful nights, with late-night service available.

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Premium bedding, in-room safe, individually decorated

Room, 2 Double Beds

  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Apartment, 2 Bedrooms

Premium bedding, in-room safe, individually decorated

Apartment, 2 Bedrooms

10.0 out of 10
Exceptional
(7 reviews)
  • City view
  • 74 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Apartment, 2 Bedrooms

Premium bedding, in-room safe, individually decorated

Apartment, 2 Bedrooms

  • City view
  • 74 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Loft, 1 Bedroom

Loft, 1 Bedroom | Living area | 32-inch LCD TV with satellite channels, TV

Loft, 1 Bedroom

10.0 out of 10
Exceptional
(3 reviews)
  • Park view
  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Suite, 1 Bedroom, Balcony

Executive Suite, 1 Bedroom, Balcony | Premium bedding, in-room safe, individually decorated

Executive Suite, 1 Bedroom, Balcony

  • Park view
  • 57 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, in-room safe, individually decorated

Room, 1 King Bed

9.4 out of 10
Exceptional
(9 reviews)
  • Park view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Twin Beds

Room, 2 Twin Beds | Premium bedding, in-room safe, individually decorated

Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • Park view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Room, 1 Double Bed

Room, 1 Double Bed | Premium bedding, in-room safe, individually decorated

Room, 1 Double Bed

  • Park view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

Similar properties

Lobby sitting area
Protea Hotel by Marriott Durban Umhlanga
Umhlanga
  • Airport transfer
  • Parking available
  • Free WiFi
  • Restaurant
8.6 out of 10, Excellent, 523 reviews
The price is CNY647
CNY752 total
includes taxes & fees
Jun 7 - Jun 8
Protea Hotel by Marriott Durban Umhlanga
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About the neighborhood

Map
14 Palm Boulevard, Umhlanga Ridge, Umhlanga Rocks, Umhlanga, KwaZulu-Natal, 4320

What's nearby

  • Gateway Theatre of Shopping - 1 min walk - 0.1 km
  • KwaZulu-Natal Sharks Board - 7 min walk - 0.6 km
  • Ster-Kinekor Gateway - 15 min walk - 1.3 km
  • Oceans Mall - 4 min drive - 2.2 km
  • Umhlanga Lighthouse - 5 min drive - 2.6 km

Getting around

  • King Shaka Intl. Airport (DUR) - 23 min drive
  • Airport shuttle (surcharge)
  • Area shuttle

Restaurants

  • ‪KFC - ‬9 min walk
  • ‪Mimmo's - ‬5 min walk
  • ‪Circus Circus Cafe - ‬5 min walk
  • ‪Nespresso Gateway - ‬15 min walk
  • ‪Pizza Boyz - ‬3 min walk

About this property

Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge

  • Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge features a rooftop terrace and puts you within a 15-minute drive of Umhlanga Rocks Beach. The restaurant is the perfect spot for a bite to eat, and after having fun at the outdoor pool, you can unwind with a drink at the bar/lounge. Other highlights include a fitness center, a terrace, and a garden. Fellow travelers love the helpful staff.

At a glance

DONE

Hotel size

    • 205 rooms
    • Arranged over 7 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: midnight
    • Express check-in/out available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • This property requires full payment at check-in.
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite self parking (ZAR 65 per night)
    • Wheelchair-accessible parking on site
    • Height restrictions apply for onsite parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Room service (late night)

Traveling with children

  • Children stay free (see details)
  • Children's menu

What to do

  • Beach nearby
  • Golf lessons nearby
  • Mountain biking nearby
  • Boat tours nearby
  • Snorkeling nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station
  • Conference center

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Porter/bellhop
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 2009
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Fitness center
  • An outdoor pool
  • No plastic coffee stirrers
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Elevator
  • Elevator door width (inches): 39
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • 5 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Front entrance ramp
  • Wheelchairs available on site
  • Raised toilet seat
  • Raised toilet seat height (inches): 20
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Mini-fridge
  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Restaurant dining guide

Fees & policies

Refundable deposits

  • Deposit: ZAR 300 per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately ZAR 250 per person
  • Airport shuttle service is offered for an extra charge of ZAR 350 per person (one-way)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Parking

  • Self parking costs ZAR 65 per night
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the fitness facility, and guests under 16 years old are only allowed in the swimming pool and fitness facility with adult supervision

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

Only registered guests are allowed in the guestrooms.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express, Diners Club

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

National rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Also known as

Protea Hotel Ridge

Protea Hotel Umhlanga

Protea Hotel Marriott Durban Umhlanga Ridge

Protea Ridge

Protea Umhlanga Ridge

Umhlanga Protea Hotel

Umhlanga Protea Hotel Ridge

Umhlanga Ridge Protea Hotel

Protea Hotel Marriott Ridge

Protea Marriott Durban Umhlanga Ridge

Protea Marriott Ridge

Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge Hotel

Frequently asked questions

Does Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge offer free cancellation for a full refund?

Yes, Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge?

Yes, there's an outdoor pool.

Are pets allowed at Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge?

Sorry, pets aren't allowed.

Is parking offered on site at Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge?

Yes. Self parking costs ZAR 65 per night.

Is airport shuttle service offered by Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge?

Yes, an airport shuttle is available. The charge is ZAR 350 per person one-way.

What are the check-in and check-out times at Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge?

Check-in start time: 2:00 PM; Check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.

Is there an onsite casino at Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge?

No, this hotel doesn't have a casino, but Sibaya Casino (9-min drive) and Suncoast Casino and Entertainment World (12-min drive) are both nearby.

What is there to do at Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge and nearby?

Have fun with activities like boat tours, mountain biking, and snorkeling, and practice your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a fitness center and a garden.

Are there restaurants at or near Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge?

Yes, there's an onsite restaurant that offers garden views.

What's the area around Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge like?

Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge is a short 7-minute walk from Gateway Theatre of Shopping and 7 minutes' walk from Umhlanga Hospital.

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Reviews

Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge Reviews

8.6

Excellent

8.6

Cleanliness

8.4

Location

8.4

Staff & service

8.4

Property conditions & facilities

Popular mentions

Service staff
Room
Value
Location
Breakfast

Reviews

Verified

10/10 Exceptional

Staff were very polite and friendly they went all out . Rooms were clean and the hotel is perfectly situated
Vironica, 3-night trip
Verified

10/10 Exceptional

Great location! Right next to Gateway Mall. Excellent staff and superb restaurant within. I would recommend this hotel.
Rodney, 2-night trip
Verified

10/10 Exceptional

Rooms were cleaned, very friendly and accommodating staff. Will definitely visit again.
Kenneth, 4-night trip
Verified

10/10 Exceptional

Amazing Hotel. Different vibe. Loved the food and support staff. The reception team is excellent helped me for late check out
Ranjit, 2-night trip
Verified

10/10 Exceptional

Lovely hotel and stay for families, centrally located and friendly staff
Faye, 1-night trip
Verified

10/10 Exceptional

Safe and good location
Prin, 2-night trip
Verified

8/10 Very good

great value for money and location is ideal
Mohamed, 6-night trip
Verified

10/10 Exceptional

outstanding staff and great hotel
Jesse, 5-night trip
Verified

10/10 Exceptional

Superb location and cannot thank the staff enough for the amazing hospitality and service . Highly recommended and massively improved from my last stay here.
M, 1-night trip
Verified

10/10 Exceptional

I loved everything from the time i stepped into the hotel, 5* star treatment, the entire duration of my stay to check out. Service was impeccable in extending my stay, accommodating me through my stay. The room was clean, smelled nice and very spacious.
Nuraan, 2-night trip
Verified

10/10 Exceptional

The staff at the hotel are the best. They always went above and beyond for our stay. The staff at the hotel truly know how to treat guests.
Indresen, 3-night trip
Verified

10/10 Exceptional

The staff was phenomenal! The could have not been frienlier. I would very highly recommended recommended this place
Nicola M, 5-night trip
Verified

8/10 Very good

Breakfast was incredible. Staff were also super friendly and well trained. Gym and pool are very nice too. Room wasn’t the best, cheap noisy fridge, light switches in strange places.
S J, 1-night trip
Verified

10/10 Exceptional

**“I had an amazing stay — what really stood out was the warmth and professionalism of the staff. The team made everything feel effortless and welcoming. My room was spotless, comfortable, and quiet, and the overall atmosphere of the hotel was modern, vibrant, and really thoughtfully designed. It’s the kind of place that leaves a lasting impression and gets you thinking about how hospitality can feel both personal and elevated at the same time. I definitely look forward to coming back and exploring more of what the hotel offers.”**
Jacques, 2-night trip
Verified

10/10 Exceptional

Staff go above and beyond for guests. Impeccable service. Fantastic buffet breakfast.
Amy, 1-night trip
Verified

10/10 Exceptional

Excellent stay

Excellent stay again at this lovely hotel. Location is perfect for Gateway shopping. Excellent staff. Always going the extra mile.
Pranesh, 1-night trip
Verified

10/10 Exceptional

They were friendly
Thandiwe, 6-night trip
Verified

10/10 Exceptional

Excellent service

One things i noticed is how friendly and helpful the staff are. Service is so on point
Clarissa, 2-night trip
Verified

10/10 Exceptional

amazing customer service

the service at the hotel was amazing. 5 star experience . thank you to the hotel team for making our experience a memorable one.
Shafiq, 2-night trip
Verified

10/10 Exceptional

It was great. Staff are amazing. I travel alot see alot of hotels... service level in the top 5 of all the places I'v been in the last year.
Jesse, 5-night trip
Verified

8/10 Very good

Nice Hotel

Nice Hotel with friendly and helpful staff. Hotel is located close to the Mall. Apartments are cleaned daily. Unita are a little noisy due to traffic. Hotel lacks the sea view.
Vivendhra, 4-night trip
Verified

10/10 Exceptional

Fantastic.

Loved the theme set throughout the hotel. Staff were friendly and welcoming. People went out of their way to see if you needed anything. Loved the cleanliness and attention to detail.
Mark, 1-night trip
Verified

10/10 Exceptional

The best hotel in Umhlanga

This is by far a 5 star . The mngt. Staff in ever aspect are phenomenal. The place is super clean. The best shower. Service is exceptional 24/7. I arrived at 23:30 to great customer service. This is my favorite hotel. They meet every tick. I wish other hotels would be so customer focused. Well done Protea Fire and Ice gateway you are 5 star for me. Value for money and the best location with secure parking.
Romolla, 1-night trip
Verified

10/10 Exceptional

Best Staff I've ever encountered!

I do a fair amount of travel - I truly think this property has the warmest & most hospitable staff I've ever met... Truly, each & every person I saw, passed, talked to, made an inquiry with, each was so wonderful - it really added to my experience. Being across from the Mall was great - I was able to pop over there for a mani/pedi, as well as for items at the pharmacy & grocery. Easy to Uber from there to anywhere. Felt safe & taken care of, which is always a extra important to me since I travel solo. The bar was great - fabulous bartenders & bar managers - & there was always great music playing, whether over sound system, live performers, or DJ. I could not have made a better selection for my stay in Durban!
CHRISTINA, 6-night trip
Verified

8/10 Very good

Average stay

Our stay was fine and the rooms clean, check in staff were good and so were the cleaning staff. Unfortunately the breakfast let us down, the breakfast was very average and bland. On Christmas day we arrived at breakfast at 9:30am and were turned away by the staff at the breakfast area who advised us that the breakfast time had changed but we were not given any notice when checking in or in our room. We felt very dissapoint especially on christmas day when we expected a lovely special breakfast with our family. They eventually let us in but they packed away the food as we dished our food and we felt so badly treated and rushed. Not sure i would stay here again or book my staff here again.
Charis, 3-night trip