We were two tired moms of small kids who just wanted a nice weekend in London in a nice hotel with comfortable beds. We chose this hotel because it looked beautiful in the pictures, had great reviews and people said the beds were comfortable. Unfortunately, we got a room in the basement with an uncomfortable bed, the toilet wouldn't flush properly and there was some machine outside our bedroom window that was insanely noisy! There were ear plugs in a drawer in the room, so apparently this was a known issue in the room. We could hardly get any sleep during the night. We asked to get a different room, but the staff claimed that all the rooms were occupied. We barely met any other guests at the hotel though... with the price we paid, we are very disappointed. This should have been informed about as we would not book this room if we knew