Pool closed no warning and a sign that said it broke that morning but was up for days. We picked this hotel because of pool, dirty AC blew into one of beds leaving black funk on bed. Room didn’t look like picture (didn’t get bed arrangement we paid for) floor sticky and gross. One person at front desk so if they in bathroom no one to assist. Staff was rude when we expressed our concerns. They offered to use a pool in a hotel nearby which was small, dark, and overcrowded and no hot tub like this hotel claimed to have and you had to walk through parking lot with tire seller to get there - far from convenient, nice or enjoyable and when we tried to express our concerns since we had been told pool just broke and should be running by Saturday they were rude. No reduction in price or any benefits offered. Horribly terrible customer service.
Samantha
Samantha,3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 20 日
Brian
Brian,3 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 4 月 17 日
Melanie
Melanie,1 晚行程
Hotels.com真实住客点评
6/10 好
2025 年 4 月 14 日
Greg
Greg,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 4 月 14 日
Jim
Jim,2 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 31 日
The staff was extremely nice and I even lost my phone in the front desk found it and returned it to me the hot tub was really nice and hot and that heated pool was actually heated the rooms were clean the view was great it was definitely a place I would like to stay again
Leon
Leon,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 31 日
Amber
Amber,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 3 月 19 日
Darlene
Darlene,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 18 日
Cecilia
Cecilia,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 3 月 18 日
Nathan
Nathan,1 晚商务旅行
Hotels.com真实住客点评
4/10 尚可
2025 年 3 月 13 日
no good service was poor.Not nice
chunhua
chunhua,4 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 8 日
My stay was the worse they were very prejudice they treated me and my family very bad one of the lady’s came near the pool area with a chair and sat there just to watch my kids swim to have a reason to tell them to get out , we bothered no one while we were there had no complaints , they kept calling up to are room disturbing us we were not loud nor disrespectful one lady came up to are room once she counted all the black kids in the pool and told me they were all for my room which was not true I only had 4 kids in the pool it was the wirsy I will never ever go back there I ask for a refund nd so I could leave and was told no but instead of letting me leave they made me deel uncomfortable the worst hotel I have ever been to I couldn’t wait to check out in the am it was my sons 9 th birthday and all he wanted to do was swim and they made his birthday very un pleasing
Shanae
Shanae,1 晚家庭旅行
Hotels.com真实住客点评
2/10 很差
2025 年 3 月 1 日
Very disappointing!
At check in the guest service representative announced my room number for the lobby to know. Luckily my husband was with me so I wasn’t too worried about safety. When opening up the bed I found make up stains all over the bed. I called the front desk and housekeeping came up and changed the sheets. Then I turn on the tv to find the tv is cracked. Breakfast attendant made us feel like we were bothering her when asking for something. Not Holiday Inn standards by any means. Definitely will not be going back.
真实旅客
1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 28 日
Short stay
Very good, clean modern room. Hotel very nice and staff very friendly and helpful
真实旅客
3 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 27 日
John
John,1 晚行程
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 24 日
Wendy
Wendy,2 晚家庭旅行
Hotels.com真实住客点评
8/10 很好
2025 年 2 月 16 日
John
John,1 晚家庭旅行
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 13 日
It was a quick stay due to a hospital procedure. We was able to check-in early for testing.
Dennis
Dennis,1 晚行程
Hotels.com真实住客点评
10/10 绝佳
2025 年 2 月 11 日
Great place
I stay here often due to receiving medical treatment from OSU James Center and I couldn’t ask for a better place to stay. They staff is very friendly and always accommodating.