We checkin at 3pm and waited for 20mins on the queue which just has around 3/4 customers. Then I was told the room was not available and I could choose to downgrade. Then another 35mins I waited in the lobby for the room I booked. In the lobby I saw all these lousy scene people eating take aways and lying on sofa. I couldn’t imagine how they run this 5-stars like this .
真实旅客
6 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 8 月 12 日
Echo
Echo,4 晚行程
Hotels.com真实住客点评
8/10 很好
2024 年 8 月 5 日
房間和床都挺大的,很適合帶娃出行的家庭。
YUNTING
YUNTING,3 晚行程
Expedia真实住客点评
8/10 很好
2024 年 6 月 11 日
Lin
Lin,4 晚行程
Hotels.com真实住客点评
4/10 尚可
2024 年 6 月 10 日
非常差的check in
Check in counter 完全沒有五星级酒店的水平,晚上12點check in, 前台兩個人,而只有兩個人check in, 等了超過20分鐘或以上方可到我和另外兩個同事check in, 這是什麼服務?差評
Boon Fook
Boon Fook,1 晚商务旅行
Hotels.com真实住客点评
8/10 很好
2024 年 6 月 9 日
很好
整體來說是好,但設備等已開始老化。
Hong
Hong,2 晚商务旅行
Hotels.com真实住客点评
2/10 很差
2024 年 6 月 8 日
Bad services at intercontinental Shanghai
Check in st 11:59pm but wait more than 20 mins, it is unacceptable !!!!! Really want to complains to the management's team
Boon Fook
Boon Fook,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2024 年 5 月 27 日
Sheng
Sheng,2 晚行程
Expedia真实住客点评
10/10 绝佳
2024 年 2 月 12 日
JIE
JIE,3 晚行程
Hotels.com真实住客点评
6/10 好
2024 年 1 月 9 日
真实旅客
5 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2023 年 12 月 15 日
整體都不錯,但未提供嬰兒澡盆
WenYen
WenYen,5 晚商务旅行
Hotels.com真实住客点评
6/10 好
2023 年 12 月 4 日
Cordelia y l
Cordelia y l,3 晚行程
Hotels.com真实住客点评
8/10 很好
2023 年 11 月 22 日
chun chiu
chun chiu,1 晚商务旅行
Hotels.com真实住客点评
10/10 绝佳
2023 年 10 月 23 日
Pik Sin
Pik Sin,2 晚行程
Hotels.com真实住客点评
8/10 很好
2023 年 9 月 11 日
Stay Experience
The accommodation quality is good, the environment and location are good, and the service quality needs to be improved.
真实旅客
2 晚行程
Hotels.com真实住客点评
4/10 尚可
2023 年 8 月 21 日
Except the building outlook, I couldn’t find any trace of Intercontinental Hotel since I stepped in it. The interior is worn out and the worst is it carries a smell of Chinese liquor in the lobby restaurant and it is not managed up to the standard we are used to in other Intercontinental hotels. The only good experience we had is the visit to its Japanese restaurant which provided high quality cuisines.
真实旅客
1 晚商务旅行
Hotels.com真实住客点评
6/10 好
2023 年 8 月 14 日
No USB connect in room
No USB for charging and it's very outdated support. Everyone needs to pay for charging the phone. The paid charger is not even having enough power when I paid for a whole day of it it does not support for longer than an hour