On the shores of San Juan Bay, Sheraton Puerto Rico Resort & Casino offers a family-friendly retreat. Indulge in a body wrap or hot stone massage at the onsite spa, take a dip in one of two pools, and unwind with Brazilian cuisine at one of four restaurants.
Reviews
9.09.0 out of 10
Wonderful
Popular amenities
Spa
Pet friendly
Parking available
Free WiFi
Restaurant
Main amenities (12)
Daily housekeeping
Near the beach
Casino
4 restaurants and 4 bars/lounges
Full-service spa
Outdoor pool
Breakfast available
Free beach shuttle
24-hour fitness center
Beach towels
Valet parking
Self parking
For families (6)
Children stay free
Free cribs/infant beds
Children's pool
Private bathroom
Television
Garden
The current price is CNY1,551
CNY1,551
CNY2,136 total
includes taxes & fees
Jun 14 - Jun 15
Why we love this property
Work and play paradise
Located in the entertainment district, this hotel features 11 meeting rooms and a conference center, with spa services and four bars for after-work relaxation.
Culinary paradise
Four restaurants and a cafe satisfy every craving. Four bars provide evening excitement. Full breakfast with vegan options fuels the day.
Puerto Rico Convention Center - 4 min walk - 0.4 km
Coca-Cola Music Hall - 5 min walk - 0.5 km
Escambron Beach - 3 min drive - 2.4 km
Getting around
Luis Munoz Marin Intl. Airport (SJU) - 16 min drive
Free beach shuttle
Restaurants
Medalla Arena - 5 min walk
Metropol Restaurant & Bar - 3 min walk
Pudge’s Pizza - 4 min walk
Patria Yards - 4 min walk
Sazon Cocina Criolla - 4 min walk
About this property
Sheraton Puerto Rico Resort & Casino
Sheraton Puerto Rico Resort & Casino features a casino and puts you just steps from Puerto Rico Convention Center and Sheraton Casino. You can visit the spa to be pampered with deep-tissue massages, body wraps, or aromatherapy, and Choices, one of 4 restaurants, serves breakfast and dinner. Other highlights include 4 bars/lounges, an outdoor pool, and a poolside bar. Fellow travelers say great things about the helpful staff and location.
At a glance
DONE
Hotel size
503 rooms
Arranged over 12 floors
DONE
Arriving/Leaving
Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-out available
Minimum check-in age: 18
Check-out time is 11:00 AM
Contactless check-out available
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
DONE
Required at check-in
Credit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
Children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
Children aged 5 and younger eat free breakfast
DONE
Pets
Pets allowed (dogs and cats only, 2 total, up to 70 lbs per pet)*
Service animals welcome
Restrictions apply*
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
LOCAL_PARKING
Parking
Onsite self parking (USD 20 per night)
Onsite valet parking (USD 28 per day; includes in/out privileges)
Wheelchair-accessible parking on site
DONE
Offsite
Free beach shuttle
DONE
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:30 AM–11:00 AM
4 restaurants
4 bars/lounges
Poolside bar
Coffee shop
24-hour room service
Water dispenser
Traveling with children
Children stay free (see details)
Children's pool
Children's menu
Children's games
What to do
Free beach shuttle
Sportsbook
Beach nearby
Ecotours nearby
Golf lessons nearby
Hiking/biking trails nearby
Kayaking nearby
Scuba diving nearby
Scooter/moped rentals nearby
Ziplining nearby
Working away
11 meeting rooms
Computer station
Conference center (41463 square feet of space)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Hair salon
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Free beach shuttle
Pool cabanas (surcharge)
Beach towels
Pool loungers
Pool umbrellas
Facilities
1 building/tower
Built in 2009
ATM/banking
Safe-deposit box at front desk
Rooftop garden
Garden
Terrace
Television in common areas
24-hour fitness center
An outdoor pool
Casino
Full-service spa
18 casino gaming tables
448 casino slot machines
Casino VIP room
Massage/treatment rooms
Vegan dining options
Vegetarian dining options
Uses some LED lighting
No plastic coffee stirrers
Banquet hall
Accessibility
Wheelchair accessible
Braille/raised signage
Elevator
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Assistive listening devices available
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible restaurant
Visual alarms in hallways
Closed captioned TV
Lowered electrical outlets in bathroom
Lowered peephole/view port in door
Lowered locks/deadbolt
Height-adjustable showerhead
Grab bar near toilet
Transfer shower
Lever door handles
Room amenities
Be entertained
55-inch LED TV
Cable TV channels
Home comfort
Air conditioning (climate-controlled)
Coffee/tea maker
Iron/ironing board
Sleep well
Hypo-allergenic bedding
Blackout drapes/curtains
Soundproofed rooms
Premium bedding
Pillowtop mattress
Free crib/infant bed
Freshen up
Private bathroom
Spring water bathtub
Bathtub or shower
Designer toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi (speed of 250+ Mbps (good for 3–5 people or up to 10 devices))
Free local calls
Desk chair
Food and drink
Mini-fridge
Free bottled water
More
Daily housekeeping
In-room safe (laptop compatible)
Energy-saving switches
Uses some LED lighting
Recycling
Water-efficient showers only
Mobile key entry
Special features
Spa
Zen Spa Retreat has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open select days.
Dining
Choices - This restaurant serves breakfast and dinner.
The Bay Pool Bar & Grille - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
The Cafe - Onsite coffee shop. Open daily.
Texas de Brazil - This steakhouse specializes in Brazilian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Awards and affiliations
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.
Fees & policies
Refundable deposits
Deposit: USD 100.00 per night
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
Resort fee: USD 61.05 per accommodation, per night
Resort fee inclusions:
Additional inclusions
Fitness center access
Fitness/yoga classes
In-room bottled water
In-room coffee
Phone calls (may be limited)
Pool access
Shuttle service
Optional extras
Buffet breakfast is offered for an extra charge of approximately USD 40 for adults and USD 20 for children
Children & extra beds
Rollaway beds are available for USD 40.0 per night
Guests must contact this property in advance to reserve high chairs
Pets
Service animals exempt from fees
Pet deposit: USD 20 per night
Pets are allowed for an extra charge of USD 150 per accommodation, per stay
Parking
Self parking costs USD 20 per night
Valet parking costs USD 28 per day with in/out privileges
Pool, spa, & gym (if applicable)
Pool access available from 7:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Also known as
Sheraton Puerto Rico Casino
Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel And Casino
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel Casino San Juan
Sheraton Puerto Rico Hotel Casino
Sheraton Puerto Rico Casino San Juan
Sheraton Puerto Rico Hotel San Juan
Frequently asked questions
Does Sheraton Puerto Rico Resort & Casino offer free cancellation for a full refund?
Yes, Sheraton Puerto Rico Resort & Casino does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Sheraton Puerto Rico Resort & Casino?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 10:00 PM.
Are pets allowed at Sheraton Puerto Rico Resort & Casino?
Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 70 lbs per pet. There's a charge of USD 150 per accommodation, per stay, and there's also a deposit of USD 20 per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.
Is parking offered on site at Sheraton Puerto Rico Resort & Casino?
Yes. Self parking costs USD 20 per night. Valet parking costs USD 28 per day.
What are the check-in and check-out times at Sheraton Puerto Rico Resort & Casino?
Check-in start time: 4:00 PM; Check-in end time: midnight. Check-out time is 11:00 AM. Express check-out and contactless check-in and check-out are available.
Is there an onsite casino at Sheraton Puerto Rico Resort & Casino?
Yes, the 21000 square-foot casino features 448 slot machines and 18 gaming tables. Sportsbook is offered.
What is there to do at Sheraton Puerto Rico Resort & Casino and nearby?
Have fun with activities like boat tours, fishing, and hiking, and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Sheraton Puerto Rico Resort & Casino also has 4 bars, a casino, and a 24-hour fitness center, as well as spa services and a garden.
Are there restaurants at or near Sheraton Puerto Rico Resort & Casino?
Yes, there are 4 onsite restaurants, featuring Brazilian cuisine.
Does Sheraton Puerto Rico Resort & Casino have rooms with private hot tubs?
Yes, each room has a spring water bathtub.
What's the area around Sheraton Puerto Rico Resort & Casino like?
Sheraton Puerto Rico Resort & Casino is in Santurce, a short 4-minute walk from Puerto Rico Convention Center and 16 minutes' walk from Condado Beach. Travelers give top marks for the hotel's prime location.
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Reviews
Sheraton Puerto Rico Resort & Casino Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
9.4
Cleanliness
9.2
Amenities
9.2
Staff & service
9.2
Property conditions & facilities
Guest review summary
What guests liked
The pool area was lovely, clean, and relaxing with a perfect view of San Juan. (48 reviews)
Breakfast was a highlight with many guests praising its quality, variety, and convenience. (11 reviews)
The airport shuttle service was excellent and convenient. (3 reviews)
From real guest reviews summarized by AI.
Popular mentions
Room
Service staff
Location
Restaurant
Food
Casino
Beach
Bed
View
Amenities
Reviews
Verified
10/10 Exceptional
Jan 23, 2026
Everything was great, the location, the amenities, the staff, the rooms, the service.
Will definitely stay again
Veronica
Veronica, 2-night trip
Verified
10/10 Exceptional
Jan 24, 2026
I truly enjoyed my stay! The staff was friendly and the hotel was well kept!
Jennifer
Jennifer, 3-night trip
Verified
10/10 Exceptional
Mar 19, 2026
A very good pre cruise choice. I wish we stayed 2 nights rather than one. Easy access to good restaurants. We especially enjoyed Metropole just a stroll from the lobby. A quick uber to the pier. Would definitely stay again
Geraldine
Geraldine, 1-night trip
Verified
10/10 Exceptional
Jan 18, 2026
Great stay. Close to all necessary location. Would definitely come here again.
Andy
Andy, 1-night trip
Verified
10/10 Exceptional
Feb 6, 2026
The room was great with an excellent view to the cruises port and the District. Excellent walking distance to the Convention Center and transportation to the port
Marta Ivelisse
Marta Ivelisse, 1-night trip
Verified
10/10 Exceptional
Feb 6, 2026
Wonderful! So close to Pan American cruise port. Friendly front desk and very clean hotel.
Mary
Mary, 1-night trip
Verified
10/10 Exceptional
Jan 4, 2026
The room service was great! Staff was very friendly and knowledgeable. Had a very comfortable stay.
Naina
Naina, 5-night trip
Verified
10/10 Exceptional
Dec 30, 2025
Clean rooms, spacious for a group of 3. The staff was polite and we loved the restaurant access and the area where the hotel is is very good
Annie
Annie, 4-night trip
Verified
10/10 Exceptional
Jan 25, 2026
Checkin was fast
Marla
Marla, 1-night trip
Verified
10/10 Exceptional
Sep 16, 2025
Excellent Place to Stay and Spa Amazing!
Jeanne Deliz
Jeanne Deliz, 1-night trip
Verified
10/10 Exceptional
Jan 31, 2026
Everything was fantastic! The room was beautiful. It had a great view. It was spacious, with a comfortable bed. Staff were very friendly and helpful. Amenities and location were excellent. I would definitely stay here again!
Tiffany
Tiffany, 1-night trip
Verified
10/10 Exceptional
Feb 3, 2026
Everyone was nice
Jerry
Jerry, 4-night trip
Verified
10/10 Exceptional
Jan 26, 2026
The staff was courteous, the room was amazing! Our sweet overlooked the pool and we could see the cruise ships from the balcony. The casino was fun and they had an excellent band and dance floor.
Alison
Alison, 1-night trip
Verified
10/10 Exceptional
Sep 17, 2025
Beautiful relaxing stay. Amenities and restaurants were great.
Veronica
Veronica, 3-night trip
Verified
8/10 Very good
Dec 11, 2025
Staff was helpful and courteous!
ShaNeal
ShaNeal, 3-night trip
Verified
10/10 Exceptional
Nov 4, 2025
The room was clean and it was in a great location
Patrinia
Patrinia, 3-night trip
Verified
10/10 Exceptional
Jan 5, 2026
The room was Clean and comfortable. The outdoor pool area was spacious with beautiful rooftop view of San Juan. The staff was particularly friendly and helpful.
Heather
Heather, 1-night trip
Verified
10/10 Exceptional
Dec 16, 2025
The resort was nice and clean. It was fully staffed as well.
Cristine
Cristine, 2-night trip
Verified
10/10 Exceptional
Dec 22, 2025
Nice large hotel with nice bay views.Pool area was nice and bar food was good.Nice friendly staff .Short uber ride into old San Juan .
Richard
Richard, 6-night trip
Verified
10/10 Exceptional
Sep 24, 2025
Pet friendly, amazing staff!
Yaritza
Yaritza, 3-night trip
Verified
10/10 Exceptional
Dec 10, 2025
It was a comfortable stay. Pool experience was nice. Cleanliness was good. Friendly staff. Will recommend and hope to stay again.
Hector L.
Hector L., 3-night trip
Verified
8/10 Very good
Nov 8, 2025
Good staffs and clean facility
Germanie
Germanie, 3-night trip
Verified
10/10 Exceptional
Nov 17, 2025
I had a winderful time. Very clean and great stafd
Lezlie
Lezlie, 1-night trip
Verified
10/10 Exceptional
Sep 9, 2025
Loved that everything was nearby and it was super close to the airport. My friends and I enjoyed the casino there as well. The property, food and staff are all great!
Navasha
Navasha, 1-night trip
Verified
8/10 Very good
Oct 11, 2025
The pool area was lovely. Plenty of restaurants in the hotel with varied food options. Housekeeping staff was outstanding.