We stayed for one week, and during my stay there were quite a few unsatisfying events,
After house keeping, the soap was not refilled, I got into the shower wet and no soap.
Secondly I asked the hotel for help to order flowers for a proposal, they said they do not have such service, and they recommend me with a flower boutique which I don’t speak Korean,(well it’s not in their service)
When I checked out and asked for a taxi to the airport, the valet staff ignored me for like 10min it’s, then he assisted someone else to the cab I ordered, after 15 minutes the concierge staff figured I am still at the hotel, communication between staff is bad
But other that those, my stay was still pleasant. In room dining was delicious, concierge staff was friendly