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Mercure Istanbul West Hotel and Convention Center

5.0 star property
Luxury hotel in Istanbul with 2 bars/lounges and spa

Choose dates to view prices

Photo gallery for Mercure Istanbul West Hotel and Convention Center

Pilates
Exterior
Turkish bath, body treatments, aromatherapy, Swedish massages
2 bars/lounges
Exterior
In the heart of Bahcelievler, Mercure Istanbul West Hotel and Convention Center offers a luxurious retreat. Relax in the indoor pool or unwind with a massage at the onsite spa. With two bars, an on-site restaurant serving breakfast to dinner, and high-speed WiFi throughout your stay is sure to be unforgettable.

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Non-smoking
  • Spa
  • Free parking
  • Gym
The current price is CNY618
CNY692 total
includes taxes & fees
Nov 16 - Nov 17

Why we love this property

Spa sanctuary
A full-service spa offers aromatherapy and body treatments for complete rejuvenation. Swedish massages, sauna, and hot tub await in this wellness haven.
Artistic luxury getaway
Marvel at the curated works from local artists displayed throughout this luxury hotel. Creative inspiration and cultural charm elevate the stay experience.
Savor culinary delights
Explore a restaurant featuring international cuisine and 2 bars. A buffet breakfast with vegetarian and vegan options enhances the dining experience.

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Superior Double Room, 1 Double Bed

Superior Double Room, 1 Double Bed | Minibar, in-room safe, desk, soundproofing

Superior Double Room, 1 Double Bed

7.0 out of 10
Good
(4 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Hair dryer
Eco-friendly toiletries
Bidet
Private bathroom
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | Minibar, in-room safe, desk, soundproofing

Superior Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Hair dryer
Eco-friendly toiletries
Bidet
Private bathroom
  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Suite, 1 Double Bed with Sofa bed

Superior Suite, 1 Double Bed with Sofa bed | Minibar, in-room safe, desk, soundproofing

Superior Suite, 1 Double Bed with Sofa bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
TV
Private bathroom
Hair dryer
Bathrobes
  • 62 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

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At a glance

DONE

Hotel size

    • 377 rooms
    • Arranged over 12 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: midnight
    • Express check-out available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Other information

    • Smoke-free property

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Reviews

Mercure Istanbul West Hotel and Convention Center Reviews

7.2

Good

7.6

Cleanliness

7.0

Location

6.8

Staff & service

7.4

Eco-friendliness

7.0

Property conditions & facilities

Reviews

6/10 Good

Water pressure in the showers were low. Could not get an invoice from the Chinese restaurant located inside the hotel.
Suresh, 3-night trip

2/10 Poor

Rude and horrible security and manager. Disgusting place from carpets to toilet and shower. The manager shouted at me because I ordered beverages and food from outside for my diet… Horrible experience
Mehmet B, 2-night trip

8/10 Very good

Personel cok kibar ve ilgiliydi, yatak bazalari biraz kirliydi. Yastiktan mi yoksa kiliflardan mi bilemiyorum ama terleme yapti, sanirim urunler polyester. Tabi polyester olmasinin artisi olarak temiz ve beyaz nevresimler vardi. Genel olarak begendik. Odayi kahvaltisiz tuttugumuz icin kahvaltiyi deneme firsatimiz olmadi. The staff were very polite and attentive. The bed bases were a bit dirty. I’m not sure if it was because of the pillows or the pillowcases, but they made us sweat — I think the materials are polyester. The advantage of them being polyester was that the sheets were clean and white. Overall, we liked the place. Since we booked the room without breakfast, we didn’t have the chance to try it.
Ezgi, 7-night trip

2/10 Poor

Kötü
Sibel, 1-night trip

2/10 Poor

Resepsiyondaki arkadaşlar çok ilgisiz
Mahmut, 3-night trip

10/10 Exceptional

na
Volkan, 3-night trip

10/10 Exceptional

Otel odası ve temizliği mükemmeldi . Fakat aşağıda bulunan cafenin müşteri kitlesi , içeride yoğun nargile kokusu ve hizmet anlamında çok memnun kalmadık . yine de önemli olan konaklama ve oda olduğu için 5 yıldız veriyorum
Ali emre, 2-night trip

8/10 Very good

Evet
Kemal, 1-night trip

4/10 Fair

İş için 3 gece konakladım. - Oda ve banyo iyi temizlenmemişti. - Odada ütü yoktu istedim 1 saat sonra geldi ve çalışmıyordu. Tekrar istedim ben çıkana kadar gelmedi. - Duşta su çok cılız akıyordu doğru düzgün yıkanamıyorsunuz. - İnternet bir gün tamamen yoktu diğer günler çok yavaş.
Oguz, 3-night trip

6/10 Good

Oda gayet sıcak,geniş ve konforluydu onun dışında çalışanların kendi içinde sert bir kavgaya tutuşmalarına şahitlik etmek rahatsız ediciydi,TV'de Arap kanallarının çoğunlukta olması da hoş değildi. Bir de dışardan yiyecek sokulmaması ve oldukça saçma buldum.Bir grup turist yiyecek ve içecek olan çantalarıyla geçmek istediğinde güvenlik çok sert uyarıp içeriye grubu sokmadı bile. En azından bu otelde böyle bir kural var lütfen bir dahaki sefere dikkat etmenizi rica ediyoruz diye ılımlı bir uyarıda bulunulsaydı bari..Yani personellerin tavrı genel olarak hoş değildi.
3-night trip

10/10 Exceptional

very good
Mahmoud, 1-night trip

10/10 Exceptional

very good hotel
Mahmoud, 2-night trip

6/10 Good

İdare eder
gökhan, 1-night trip

4/10 Fair

Limited Hotel

First of all, just about everyone working there was rude except for Yusef- who did offer some assistance to one problem. The room on average was 80 degrees Fahrenheit every day and night despite closing the curtains, leaving window open and sometimes turning off the vent. The first night, I called to desk for someone to come look. Man on phone said they’d send someone but no one ever came. The room itself is very nice, spacious, and comfortable beds. We had our do not disturb sign on the one night, went out to eat for a couple hours, only to come back and find someone did go into the room as evident by items left on the desk. There is nothing close and in walking distance. It was easier to get a taxi going over the Pullman Convention/Hotel side than the Mercure since both are actually in the same building. Housekeeping was attentive to our rooms and directions. WiFi was sporadic as we were constantly getting kicked off or got the message “unable to join.” In the future, I’d pass on staying here.
Twin bed room
Toilet side of WC.
Bath tub and shower.
Eco-friendly
3-night trip

6/10 Good

Otelin içerisi olması gereken daha tenhaydı, neredeyse terk edilmiş gibi. Oda temiz, yataklar ise rahattı.
Mehmet, 2-night trip

4/10 Fair

Hotel sans intérêt et hors de prix

Service nul et très cher pour ce que c’est niveau prix de la chambre et prix du restaurant, le buffet est médiocre. Il faut payer en plus au petit déjeuner pour avoir des œufs aux plats. La Turquie est devenu un pays de luxe avec l’inflation récente, je connais très bien le pays, je déconseille tout simplement de s’y rendre. Les arnaques sont légions (taxis, commerces etc …). Le jeu est aujourd’hui de plumer les étrangers.
2-night trip

2/10 Poor

Tavsiye edilecek bir yer değil.

Gece giriş yaptım herhangi bir bilgilendirme yapılmadı sigara içilebilen oda tercihimdi soruşmadı bile oda halıları ya kirden rengi değişmiş yada ben yanışdım.Banyoda ayak havlusu yok mini bar bomboş
Abdulaziz, 1-night trip

8/10 Very good

Okay
Waileong, 3-night trip

8/10 Very good

Gutes Hotel. Schöne Zimmer. Freundliches und kompetentes Personal.
Theresa, 5-night trip

4/10 Fair

Stuff attitude is bad
Mou, 6-night trip

10/10 Exceptional

the staff are not very proffessional
loic, 4-night trip

10/10 Exceptional

herşey çok güzeldi
sezgin, 1-night trip

6/10 Good

Not quiet and not clear.
Youngsam, 1-night trip

6/10 Good

Otele giriste kahvalti dahil rezervasyonumuz ait bilgi kagidi elimizde olduğu halde bekletildik. ertesi gun tekrar gorustunuz mu diye bize bilgi sordular. Hotels com dan kiminle iletisim kurabiliriz ki. Otel de resepsiyonda yine bekletildik. Kahvalti dahil konakladik. Temizlik iyi sayilir.
Mustafa Kemal, 3-night trip

2/10 Poor

Staff is not helpful, Place is not clean, no iron in room
Salahuddin, 1-night trip