Does Residencial Bela Star offer free cancellation for a full refund?

Yes, Residencial Bela Star does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is parking offered on site at Residencial Bela Star?

Yes, there's free self parking.

What are the check-in and check-out times at Residencial Bela Star?

Check-in start time: 1:00 AM; Check-in end time: midnight. Check-out time is noon.

Is there an onsite casino at Residencial Bela Star?

No, this hotel doesn't have a casino, but Casino Espinho (19-min drive) is nearby.

What's the area around Residencial Bela Star like?

Residencial Bela Star is a short 7-minute walk from Marquês Station and 12 minutes' walk from Bolhao Market.

Residencial Bela Star, Porto: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Jul 15, 2022

With a big smile the owner waited for me at 1am. Thank you for this lovely welcome!!!

Myrto, 1-night trip

2/10 Poor

Aug 3, 2022

Worst, rudest and most disrespectful recepcionist

If you're reading this comment, make yourself a favor and don't stay here. As you'll be able to see in many other comments, the recepcionist here is incredibly rude and unpleasant. The information on the website is wrong, they say they speak English, French and Portuguese, and they only speak Portuguese. Right off the bat, he charged me 60 EUR more than he was supposed to, even though I was showing him the booking on my phone, calmly. He started speaking very loudly and showing right in my face a piece of paper with the amount that he wanted me to pay, saying some things about taxes and more. I kept trying to explain that I had already paid for all additional taxes. He said started saying things about Spain and Spanish people that sounded a little racist, in Portuguese, and I couldn't understand most of it. Since I was tired and it looked like the situation was escalating, I decided to pay and go to the room and rest, and then later call Hotels.com to ask about information on what happened. Then, the next day, when I arrived, he started SHOUTING at me and demanding why I had called Hotels.com! He threatened me and was incredibly aggressive and disrespectful. I tried to defuse the situation the best way I could, basically telling him that he was right in everything he was saying (which seemed to be the most important thing for him, being right). I sincerely hope this comment will prevent someone in the future from having to go through the same thing.

Javier, 19-night trip

2/10 Poor

Oct 3, 2022

Pouco recomendável

Uma das peores experiências, o colchão tinha até buracos de tão velho, não tinha protetor e os lençóis estavam tão gastados que estavam quaze transparentes. O quarto deu a sensação de que era um armário com camas, a janela estava fechada pois dava para o quarto de arrumação! O sistema do hotel é com campainha, até alta madrugada não parou de tocar, com o ruído acompanhar da gente que entrava. Realmente não recomendo.

Lucia, 1-night trip

8/10 Very good

Sep 18, 2022

Zimmer war nicht sauber, TV alt nur 4 programa 3 mit sport und 1 mit nachrichten, Schrank ohne türen , die standen neben kaput, laminat kaput und badezimmer sehr klein und sehr schmutzig, handtucher waren ok.

Wioleta, 1-night trip

2/10 Poor

Sep 11, 2022

Rien

Amine, 1-night trip

2/10 Poor

Sep 7, 2022

Sale et bruyant

Hôtel bruyant et les insectes grouillent de partout

1-night trip

4/10 Fair

Aug 16, 2022

Sehr unhöflicher Hotelier, spricht kein Wort Englisch. Lage könnte deutlich besser sein. Hotel war dafür sauber und die Zimmer ausreichend.

Timon, 4-night trip

6/10 Good

Jul 31, 2022

Alojamiento aceptable con un "pero".

En general todo bien, era tal como describía el anuncio, con lo necesario para pasar unas noches y algo lejos del río para ir andando. Hay un metro a unos 7-8 minutos con el que llegas a Sao Bento. A destacar el personal, muy amables y atentos, predispuestos a ayudar en lo que podían. El único "pero" de la habitación, es que el colchón era muy incómodo y ruidoso, y nos despertábamos cada dos por tres.

ISABEL, 2-night trip

6/10 Good

Jul 9, 2022

Buscaría otra opción.

El recibimiento fue por parte de recepción a discusión y grito, diciéndonos que no entendíamos nada y por qué dejábamos el coche en otro sitio que Google nos indicó. A la noche escuchamos mismo discurso con otro cliente. Encontramos telarañas y arañas en esquina habitación al lado de la cama. Muy descuidado el hostal. Persianas rotas y todo en general descuidado. Sólo fuimos a dormir. Cama cómoda y aire acondicionado.

Cristobal, 2-night trip

2/10 Poor

Jun 29, 2022

Appalling Receptionist/Owner will Never be back

As soon as me and my boyfriend walked through the door we were shouted at Because apparently he wanted us to ring the bell before walking in and was saying that is rude to walk through people's houses without knocking first, even though that's a "hotel", not a house. Kept on shouting and raising his voice at me and my boyfriend. Then I tried to re-start the situation and asked what was the check-in time as on hotels.com is says 1AM what he started shouting at me again saying if it says 1AM it's because I changed it and that I'm stupid because nowhere in the world you can do a check-in at 1AM. I tried to explain that's a website and couldn't change those kind of settings myself and he just kept on shouting at me and insulting me (in portuguese as he refuses to say a word in any other language) After shouting and constantly insulting me and my boyfriend for 10 minutes we decided we didn't want to stay in that place as like this wasn't enough, the place was dirty and smelled bad. Then I wasn't shout at again when I asked for my money back as we wanted to leave, he insulted me again saying all the payments are made at reception (you have to add your card details when booking) and last but not the least, when I was mentioning that I had to add my card details at hotels.com he had the balls to say he doesn't work with hotels.com even though I booked the room through hotels.com app This was a horrible experience and quite traumatic. We were shouted at, insulted and disrespected.

Ana Andreia, 1-night trip

6/10 Good

May 14, 2022

Check in com horários não compatíveis

As informações de horario de check in do Hotels.com não eram as mesmas do hotel. Por sorte nosso quarto já estava pronto.

1-night trip

6/10 Good

Mar 11, 2022

Plenty of stairs to climb

An unusual experience. Very clean but modestly furnished, one very uncomfortable chair not even a paper cup for brushing teeth. On the other hand there was a bidet in the bathroom and plenty of hot water. No elevator. Last night i was there i was awoken by shouting at 4.30 in the morning, later the man in charge told me he had been up in the middle of the night when someone was taken ill and had to be rushed to the hospital. So it is a really quiet neighborhood. No little store right nearby to buy water and snacks. But a gracious older building.

Arthur, 4-night trip

4/10 Fair

Mar 5, 2022

Pour le prix, cela est décevant, une chambre très ancienne avec une télévision et un chauffage qui ne fonctionnait pas et une salle de bain assez petite et une chambre plutôt abimé

Caillebotte, 3-night trip

8/10 Very good

Feb 18, 2022

All you really need and nothing else

geoffrey, 3-night trip

6/10 Good

Feb 14, 2022

Instalações antigas com muito mofo, a vantagem é a localização e estacionamento.

1-night trip

6/10 Good

Jan 19, 2022

It’s cheap and cheerful. Booked through Expedia although they had no record of us arriving. Quite a walk FO get to but we made it.

David, 1-night trip

2/10 Poor

Dec 28, 2021

Horrible

- one of the staff in the reception was so rude when I asked for the internet which is not working - room full of humidity - heater barely warms the room - no soap/ shampoo - the receptionists, both of them, are not wearing masks according to the local restrictions and they dont speak english -if you're a bit tall, sitting on the toilet is challenge since there is no space between the toilet and "water tap" (Also, toilet is super old and dirty - Only cold water is available

3-night trip

10/10 Exceptional

Dec 4, 2021

Ida rápida ao Porto

Quarto confortável, com aquecedor. Boa limpeza. Custo bom para comodidades. Recomendo para estadia rápida no Porto.

Tiago, 1-night trip

10/10 Exceptional

Nov 30, 2021

Atendimento cordial e custo benefício interessante

Sandro Marcelo, 1-night trip

8/10 Very good

Nov 7, 2021

Próximo do centro

Localizado muito próximo do centro. Conforto OK. Preço muito acessível, com casa de banho privada. Estacionamento na própria residencial (mas muito inclinado o acesso). Excelente para rápida estadia no Porto.

Tiago, 1-night trip

2/10 Poor

Nov 6, 2021

Péssima...é para esquecer o local!!

Nem sequer sabonete tinham...gel e é uma sorte, segundo o recepcionista!!! Tive que sair dali para outro local, pois nem mais uma noite ficava nessas condições do sítio onde me colocaram.

3-night trip

6/10 Good

Oct 18, 2021

Boa localização

Tem uma boa localização, não muito longe do centro, próximo ao Bolhão. O cuidado com a limpeza é muito bom. Infelizmente, o sinal de internet wifi pegava muito mal no meu quarto.

Bruno, 3-night trip

6/10 Good

Oct 14, 2021

Hôtel humide très loin du centre.

Isabelle, 1-night trip

2/10 Poor

Oct 2, 2021

The reception cannot speak English, It’s very hard to communicate

YI, 2-night trip

10/10 Exceptional

Jul 2, 2021

Genial

El residencial estaba genial. Limpio y atentos. Mi habitación tenia muy buenas vistas a la ciudad

Daniel, 4-night trip

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