2/10 Poor
Apr 28, 2025
Fotos are misleading - no access to common areas
Horrible check-in – I had to get in touch via WhatsApp to gain access at the entrance, even though I had completed the pre-check-in the day before and had informed them of my arrival two hours in advance. The door code they sent me was wrong, and I had to contact them again to get the correct code. During this interaction, they called me Bárbara – my name is Leandro!
Cleaning service – I was informed that there was no cleaning service unless I requested it. However, on my first morning, I was woken up by the doorbell – it was the cleaning service that I had not requested!
Customer service – The WhatsApp channel is extremely slow and bureaucratic, always leading to an automated response system. There’s no way to quickly resolve emergency situations.
Room/Bathroom – The construction quality is much simpler than shown in the photos. My bathroom sink looked like one from a bus station. All the shampoo and liquid soap containers were empty.
Kitchen – The coffee machine was a drip-coffee maker, not a capsule machine. Even so, there were coffee capsules available – but for which machine? I reached out via WhatsApp about this issue, but received no response.
Building – The photos showed common areas with couches, sun loungers, and a jacuzzi. However, these either don’t exist or are not accessible – I was denied access by the building’s front desk.
Leandro
Leandro, 3-night trip
