Upon arrival from Napier to Taupo, I hadn’t received details they said would be emailed about where to find the room and the code to the key lockbox. Luckily, there was a staff member waiting outside to be picked up and she rung reception for me. Then I was emailed the code and room number. The spa bath in the room was to die for, literally amazing. But, the bed was rock hard and so were the pillows, it was a terrible sleep. It was also really noisy, we could hear people talking in the other rooms and heard when they would turn the shower or tap on etc… It’s a beautifully located motel that could be done a lot better.