4/10 尚可
2025 年 5 月 9 日
This place tries to scam you
This place is nice enough if you get the right room. Or if you just get the room you booked. We booked the large family suite with two beds a sofa bed and two bathrooms on the top floor with a view of the ocean. It says so on the confirmation. We Never saw it. When we checked in the were polite and welcoming and escorted us to the worst room on the basement level and said ‘enjoy your stay’. So obviously we walked right back to reception and after some time and a manager they said oh, we are over booked. Wait…now that I’ve said something you admit you knew you gave me not only the wrong room but made no mention of the shift until the bellman took us to our room. Furious. So they could only give us two different rooms for the first night then moved us to the ‘correct room the next day, after 3pm’. Ok we were tired from traveling and we had a morning planned so settled but was promised a credit for the inferior room and the clearly different price not to mention the hassle and con game we were subjected to. Ok. So next day. ‘The room is ready’ we get our keys and we go check it out. A better room. Great view. Two bathrooms. But still only one bed and a sofa bed. It’s not what we reserves or paid for ! They were just so inconsiderate
Gregory
Gregory，5 晚行程
Hotels.com真实住客点评
