The Phoenix Fitness Hotel & free Spa Access at Alpen Resort

Property class: 3
Mountain hotel with bar/lounge, near Zermatt-Matterhorn Ski Paradise

Choose dates to view prices

When you stay at The Phoenix Fitness Hotel & free Spa Access at Alpen Resort, you'll be just a 5-minute drive from Zermatt-Matterhorn Ski Paradise and Zermatt-Furi Gondola. You can visit the fitness center for a workout or unwind with a drink at the bar/lounge. Also, this hotel is 1.2 mi (2 km) from Sunnegga Ski Resort. Fellow travelers say great things about the helpful staff.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Connecting rooms available
  • Gym
  • Bar

Main amenities (12)

  • Daily housekeeping
  • Ski storage
  • Fitness center
  • Bar/lounge
  • Train station pick-up service
  • Train station drop-off service
  • Lobby fireplace
  • Meeting room
  • Multilingual staff
  • Luggage storage
  • Limited hour front desk
  • Tour/ticket assistance

Feel at home (6)

  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping
  • Espresso maker
  • Blackout drapes/curtains

Room options

View all photos for Deluxe Double Room, 2 Twin Beds

A bedroom with a large bed, a desk with a chair, a sofa, and a window with curtains.

Deluxe Double Room, 2 Twin Beds

  • Mountain view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room, 2 Twin Beds

A bedroom with a bed, wooden headboard, bench, curtains, and a window.

Superior Double Room, 2 Twin Beds

8.0 out of 10
Very good
(6 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

A hotel room with a bed, desk, chair, TV, and a bathroom with a shower and toilet.

Standard Double Room

9.4 out of 10
Exceptional
(16 reviews)
  • Mountain view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Map
Untere Wiestistrasse 11, Zermatt, VS, 3920

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt–Sunnegga Funicular - 3 min walk - 0.3 km
  • Zermatt - Furi - 10 min walk - 0.8 km
  • Sunnegga Ski Resort - 19 min walk - 1.6 km
  • Zermatt-Furi Gondola - 19 min walk - 1.6 km

Getting around

  • Sion (SIR) - 75 min drive
  • Zermatt (QZB-Zermatt Train Station) - 6 min walk
  • Zermatt Gornergratbahn Station - 7 min walk
  • Zermatt Station - 8 min walk
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)

Restaurants

  • ‪McDonald's - ‬8 min walk
  • ‪Harry's Ski Bar - ‬8 min walk
  • ‪Restaurant Derby - ‬9 min walk
  • ‪Manud - ‬8 min walk
  • ‪Snowboat - ‬5 min walk

About this property

The Phoenix Fitness Hotel & free Spa Access at Alpen Resort

  • When you stay at The Phoenix Fitness Hotel & free Spa Access at Alpen Resort, you'll be just a 5-minute drive from Zermatt-Matterhorn Ski Paradise and Zermatt-Furi Gondola. You can visit the fitness center for a workout or unwind with a drink at the bar/lounge. Also, this hotel is 1.2 mi (2 km) from Sunnegga Ski Resort. Fellow travelers say great things about the helpful staff.

At a glance

Hotel size

    • 27 rooms
    • Arranged over 4 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
    • Express check-out available
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Contactless check-out available

Special check-in instructions

    • This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
    • The front desk is open daily from 8 AM - 9:30 PM
    • Guests will receive an email within 5 days before arrival with check-in instructions; front desk staffed during limited hours
    • This property doesn't offer after-hours check-in
    • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
    • Prior to arrival, you must complete online registration via a secure link
    • You will be asked to provide the property with a copy of your passport after booking
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • Zermatt is in a car-free zone and can be reached only by train.

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • No cribs (infant beds)

Pets

    • Pets allowed (dogs and cats only, 2 total)*
    • Food and water bowls available

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • No onsite parking

Transfers

    • Train station shuttle from 8:30 AM to 5:30 PM*

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–10:00 AM
  • Bar/lounge

What to do

  • Rope course
  • Helicopter/airplane tours
  • Bicycle tour information
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Ski lessons nearby
  • Ziplining nearby
  • Snowboarding nearby
  • Fishing nearby

Working away

  • Meeting room

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Bike storage
  • Ski storage

Facilities

  • 1 building/tower
  • Built in 2009
  • Fireplace in lobby
  • Television in common areas
  • Fitness center
  • Bicycle parking
  • Double-glazed windows
  • Banquet hall

Accessibility

  • Elevator

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Heating
  • Espresso maker

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Water-efficient showers only
  • Water-efficient toilets only

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

Children & extra beds

  • Rollaway beds are available for CHF 100 per day

Pets

  • Pets are allowed for an extra charge of CHF 20 per pet, per day

Policies

Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and outdoor lighting on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard
Cashless transactions are available.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Also known as

Phoenix Hotel Zermatt
Phoenix Zermatt
Phoenix Hotel
Phoenix Zermatt
Phoenix Hotel Zermatt

Frequently asked questions

Does The Phoenix Fitness Hotel & free Spa Access at Alpen Resort offer free cancellation for a full refund?

Yes, The Phoenix Fitness Hotel & free Spa Access at Alpen Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at The Phoenix Fitness Hotel & free Spa Access at Alpen Resort?

Yes, cats and dogs are welcome, with a limit of 2 total. There's a charge of CHF 20 per pet, per day. Food and water bowls are available.

Is parking offered on site at The Phoenix Fitness Hotel & free Spa Access at Alpen Resort?

Sorry, there's no onsite parking at The Phoenix Fitness Hotel & free Spa Access at Alpen Resort.

What are the check-in and check-out times at The Phoenix Fitness Hotel & free Spa Access at Alpen Resort?

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM. Check-out time is 11:00 AM. Express check-out and contactless check-out are available.

What is there to do at The Phoenix Fitness Hotel & free Spa Access at Alpen Resort and nearby?

During the winter, enjoy nearby recreation like cross-country skiing and snowboarding, and return when the snow melts for cycling and fishing. Additional recreation onsite includes helicopter/airplane tours. The Phoenix Fitness Hotel & free Spa Access at Alpen Resort also has a fitness center.

What's the area around The Phoenix Fitness Hotel & free Spa Access at Alpen Resort like?

The Phoenix Fitness Hotel & free Spa Access at Alpen Resort is located by the river, a short 6-minute walk from Zermatt (QZB-Zermatt Train Station) and 5 minutes' walk from Zermatt–Sunnegga Funicular.

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Reviews

The Phoenix Fitness Hotel & free Spa Access at Alpen Resort Reviews

9.8

Exceptional

10

Cleanliness

9.6

Amenities

9.8

Staff & service

10

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was consistently described as delicious, diverse, and wonderful by multiple guests. (44 reviews)
  • The onsen-style baths and hot tub were a great way to soothe fatigue. (3 reviews)
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Popular mentions

Breakfast
Service staff
Room
Location
View
Train station
Spacious room
Walking
Amenities
Recreation

Reviews

Verified review

10/10 Exceptional

Super friendly staff, very clean rooms, nice breakfast options, highly recommend!
Verified review

10/10 Exceptional

We had a beautiful room with two balconies, both with Matterhorn view! The room was clean, the bed linen was so nice to sleep in - AND there was a bathtub. The staff and the receptionist was very sweet and helpful with routes and so on! Furthermore, free spa at the nearby hotel with outdoor jacuzzi. Very nice breakfast.
Verified review

10/10 Exceptional

This was a wonderful hotel! Very comfortable and we had a balcony room overlooking the Matterhorn. The lady who checked us in was very helpful and friendly. On the day we were checking out, we got the breakfast time confused and arrived 30 minutes early. The lady who ran the restaurant greeted us with a genuine smile and told us to come on in and let us eat early. She also checked on us a couple of times to see if we needed anything. It’s the little things that matter. The hotel is about an 8-10 minute walk to the train and the main downtown area. Very walkable. We would definitely stay here again.
Verified review

10/10 Exceptional

Amazing place! Clean room, fantastic view to Matterhorn and delicious breakfast.
Verified review

10/10 Exceptional

This is a great little hotel in Zermatt. The room was clean and comfortable, good shower and the breakfast was excellent--both in terms of quality and quantity. The hotel was also reasonably priced compared to other properties in Zermatt. However, Zermatt is generally very expensive. I reserved several months out and was able to get a room on the top floor with a good view of the Matterhorn. I would highly recommend this, as the Matterhorn at sunrise is spectacular. The hotel itself is about a ten minute walk from the train station and the main tourist areas, but far enough away from all the commotion of tourist traffic. The staff was very helpful with suggestions for getting around town, hikes, tickets, etc. Would definitely stay there again.
Verified review

10/10 Exceptional

Es war alles bestens zu unserer vollen Zufriedenheit
Verified review

6/10 Good

많은 좋은 후기들을 보고 hotels.com을 통해 Hotel Phoenix를 예약했고, 선결제를 했다. 도시세 16프랑은 현장 결제했다. 객실은 훌륭했다. 시차 문제로 8시에 잠들었는데, 밤 10시 반에 한국의 신용카드 회사로부터 전화가 왔다. 신용 카드가 316프랑 부정사용되었을 것 같다는 것이었다. Alpen resort&spa에서 온라인 결제 되었다고 했다. 혼란스러웠다. 내 평생 단 한 번의 카드 사고가 떠오르면서 몹시 당황했다. 정확히 20년 전 2006년 6월 스위스 여행 때 스위스 국철 SBB와 북유럽을 기반으로 하는 유명 호텔 딱 2곳에서만 신용카드를 사용했는데, 그 직후 중동 지역에서 내 카드가 결제되었던 사고였다. ㅡ35년 간 신용 카드를 사용하면서 딱 2번의 카드 사고가 하필이면 두 번 다 스위스라니! ㅡ 정신을 가다듬고 휴대폰과 이메일 기록 등을 살펴보고 종합해봤다. 아마도 내가 이미 선결제한 Hotel Phoenix의 숙박비를 Alpen resort & spa라는 곳에서 이중 결제한 것으로 추정되었다. 호텔 프론트에 가서 얘기했더니, 그 직원도 의아해하며 체크해보겠다고 했다. 체크 후 그는 선결제되었던 숙박비가 방금 다시 결제된 것이 맞는다는 것이었다. Hotel Phoenix와 Alpen resort & spa 는 동일한 회사라고 했다. 그는 걱정하지 마라, 내일 이중 결제 건을 취소해준다고 했다. 늦은 시간이라 결제 취소가 안 된다고 했다. ㅡ늦은 시간에 결제는 되지만, 취소는 안 됨!!! :) ㅡ 나의 서툰 영어에 대해 그는 나름 노력하고 성의를 보였지만, 미안하다는 한마디는 없었다. 다음날 아침의 직원은 그 사실을 모르고 있었고, 내가 요청한 후, 그녀는 기록을 검토하고, 취소 절차를 밟았다. 내가 요청해서 취소 기록 증명을 받았다. 그녀도 미안하다는 간단한 한마디는 없었다. 아마도 그들의 태도로 보아 그건 자기가 한 일이 아니다는 뜻 같았다. 그러나 그 회사의 누군가가 한 일이 아닌가? 그 일이 있던 밤에 나는 자다 깨서 당황하고 그 일을 처리하느라 다시 잠들기 힘들었다. 편안한 숙박을 제공해야하는 호텔에서 일어난 일이다. 나중에 인터넷을 검색해보고 추정하건대, 그 호텔은 최근에 소유주가 바뀐 것 같았다. 그래서 이전의 후기들이 말했던 그런 분위기가 아니었던 것 같다. 두 가지 문제를 지적한다. 첫째, 이런 이중 결제가 일어나는 시스템을 고쳐야한다. 둘째, 직원들은 나름 업무를 보고는 있었지만 일반적인 호텔 직원들의 태도는 아닌 것 같다. 딱딱한 사무원들의 태도다. 그리고 왜 그 간단한 I am sorry 또는 We are sorry 한마디를 안 하는가? 이 문제들을 개선해서 훌륭한 호텔이 되기를 바란다.
Verified review

10/10 Exceptional

Verified review

10/10 Exceptional

Verified review

10/10 Exceptional

Verified review

8/10 Very good