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Hotel Zihua Caracol

3.0 star property
Hotel with 2 restaurants, near La Ropa Beach

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Hotel Zihua Caracol is your tranquil retreat in Playa La Ropa, where ocean views meet warm hospitality. Enjoy a leisurely breakfast with breathtaking views at one of the two on-site restaurants, then relax by the outdoor pool or unwind in the lush garden.

Reviews

7.4 out of 10
Good

Popular amenities

  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • 2 restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Coffee shop/cafe
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Multilingual staff
  • Barbecue grills

For families (6)

  • Children stay free
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Double Room Standard

Hypo-allergenic bedding, in-room safe, individually furnished

Double Room Standard

8.0 out of 10
Very good
(1 review)
  • 16 sq m
  • Sleeps 4
  • Free WiFi

View all photos for Standard Room King Size

Hypo-allergenic bedding, in-room safe, individually furnished

Standard Room King Size

8.0 out of 10
Very good
(1 review)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite Familiar

Suite Familiar | Hypo-allergenic bedding, in-room safe, individually furnished

Suite Familiar

8.0 out of 10
Very good
(2 reviews)
  • Partial ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Suite King Size

Suite King Size | Hypo-allergenic bedding, in-room safe, individually furnished

Suite King Size

  • Garden view
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Standard

Hypo-allergenic bedding, in-room safe, individually furnished

Suite Standard

  • 49 sq m
  • Sleeps 2
  • Free WiFi

View all photos for Room Standard

Hypo-allergenic bedding, in-room safe, individually furnished

Room Standard

8.0 out of 10
Very good
(1 review)
  • 36 sq m
  • Sleeps 2
  • Free WiFi

View all photos for Quadruple Suite

Hypo-allergenic bedding, in-room safe, individually furnished

Quadruple Suite

  • 64 sq m
  • Sleeps 4
  • Free WiFi

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, individually furnished

Standard Room, 2 Double Beds

7.2 out of 10
Good
(7 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Map
Calle Adelita Sn Playa La Madera, Zihuatanejo, GRO, 40880

What's nearby

  • La Madera Beach - 2 min walk - 0.2 km
  • Zihuatanejo Bay - 2 min walk - 0.2 km
  • Kioto Plaza - 5 min walk - 0.5 km
  • Archaeological Museum of the Great Coast - 9 min walk - 0.8 km
  • Municipal Market - 10 min walk - 0.9 km

Getting around

  • Ixtapa - Zihuatanejo Intl. Airport (ZIH) - 20 min drive

Restaurants

  • ‪Margaritas - ‬5 min walk
  • ‪Terracita Beach - ‬6 min walk
  • ‪El Arrayan - ‬6 min walk
  • ‪Restaurante La Casa Vieja - ‬3 min walk
  • ‪Pastelería la boquita - ‬8 min walk

About this property

Hotel Zihua Caracol

At Hotel Zihua Caracol, you'll be within a 10-minute drive of Zihuatanejo Bay and La Ropa Beach. Guests can take a dip in the outdoor pool or grab a bite to eat at Restaurante Los Caracoles, which is one of 2 restaurants and serves breakfast and lunch. A bar/lounge, a terrace, and a garden are other highlights.

At a glance

DONE

Hotel size

    • 30 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: 10 PM
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (1 year old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
LOCAL_PARKING

Parking

    • Free uncovered onsite self parking
    • Onsite parking limited
    • Height restrictions apply for onsite parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 8:00 AM–11:00 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Barbecue grills

Traveling with children

  • Children stay free (see details)
  • Children's menu

What to do

  • Beach nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Jet skiing nearby
  • Snorkeling nearby

Services

  • 24-hour front desk
  • Luggage storage
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Garden
  • Terrace
  • An outdoor pool
  • Banquet hall

Accessibility

  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Be entertained

  • 30-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Towels
  • Toilet paper

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Dining

Restaurante Los Caracoles - This café serves breakfast, lunch, and light fare. A children's menu is available.
Terraza Burgados Grill - This rooftop bar overlooks the ocean. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered. Open select days.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately MXN 150 for adults and MXN 105 for children
  • Early check-in can be arranged for an extra charge of MXN 500 (subject to availability)
  • Late check-out can be arranged for an extra charge

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 10:00 PM

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard

Also known as

Hotel Zihua Caracol
Zihua Caracol
Hotel Zihua Caracol Zihuatanejo
Zihua Caracol Zihuatanejo
Hotel Zihua Caracol Hotel
Hotel Zihua Caracol Zihuatanejo
Hotel Zihua Caracol Hotel Zihuatanejo

Frequently asked questions

Is there a pool at Hotel Zihua Caracol?

Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 10:00 PM.

Are pets allowed at Hotel Zihua Caracol?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel Zihua Caracol?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at Hotel Zihua Caracol?

Check-in start time: 3 PM; Check-in end time: 10 PM. There's a charge of MXN 500 for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge. Contactless check-out is available.

What is there to do at Hotel Zihua Caracol and nearby?

Have fun with activities like hiking, jet skiing, and mountain biking, and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden.

Are there restaurants at or near Hotel Zihua Caracol?

Yes, there are 2 onsite restaurants, featuring alfresco dining and ocean views.

What's the area around Hotel Zihua Caracol like?

Hotel Zihua Caracol is located near La Madera Beach in Playa La Ropa, a short 3-minute walk from Zihuatanejo Bay and 6 minutes' walk from Kioto Plaza.

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Reviews

Hotel Zihua Caracol Reviews

7.4

Good

7.8

Cleanliness

8.0

Location

8.2

Staff & service

6.8

Property conditions & facilities

Popular mentions

Service staff
Room
Beach
Breakfast
Location
Restaurant
View
Shower
Bed

Reviews

Verified

6/10 Good

The maid was amazing. Breakfast at the hotel is good. Love having a big jug of water in our room.
Heather, 14-night trip
Verified

10/10 Exceptional

Lovely facilities. Great staff. Breakfast included was very good. Pool is great. Location made it easy to walk to most places we wanted to go, or to access transportation.
Suzanne, 3-night trip
Verified

8/10 Very good

Rooms were very clean. Staff were awesome. Beds were good in our 4th room. Manager was very accommodating when we brought concerns to him. Only thing that would make it great would be to have a fridge in rooms
Christine, 16-night trip
Verified

10/10 Exceptional

My room was spotless! The breakfast was excellent. The pool was clean Staff helpful and friendly. This was my second year here. Will be back next year.
James F, 28-night trip
Verified

6/10 Good

Quite. Good breakfast. Friendly staff. No fridge in the room. Not far from the beach (not on the beach)
Ran, 4-night trip
Verified

10/10 Exceptional

Very nice location, clean hotel and rooms. Also very lovely staff!!
Deborah, 28-night trip
Verified

10/10 Exceptional

Great stay! Great staff!
Noel, 1-night trip
Verified

8/10 Very good

Excellent staff. They really make an effort to make you more comfortable. They changed our curtains to black out shades for us.
Sharon, 21-night trip
Verified

10/10 Exceptional

I booked this property online from Canada for 4 days thinking I would look around for a place to stay for a month when I arrived. I quickly noticed how nice the resort and staff were but after my 4 days I had to relocate as the property was full. The manager Gerardo was fantastic and he put in time on his own accord to find me a suitable property to relocate to. I highly recommend this property, it has everything you need and you get the best value here. It’s just simply a lovely resort and is so close to the beach. Don’t do as I did, only booking for 4 days, book your whole vacation at the Caracol!!
Floyd, 4-night trip
Verified

6/10 Good

Staff very nice, room big with balcony, fridge but it is old - the whole place needs a facelift but ok. Our biggest issue NO hot water & we were there for 2 wks - when we enquired we were pretty much given the brush off, also they had had some issue with electrical or water or something so for days were drilling thru concrete & we had to listen to that for hours on end.
Jean, 14-night trip
Verified

8/10 Very good

Love the pool and garden area. Roof top view is beautiful
Fern, 10-night trip
Verified

8/10 Very good

Great location between La Ropa and Centro. Great value for the price. Very nice pool, comfortable and clean room. Breakfast was included and excellent. My only issue was the spotty wi fi in the room.
Mario, 5-night trip
Verified

8/10 Very good

This place was clean and location convenient. Wifi not great, pool was lovely and very well cared for area. Breakfast included was nice and pretty good. Looking into maybe going back next year, but getting a kitchen
Patricia, 7-night trip
Verified

10/10 Exceptional

The Room is a little tired. But pool area and location is awesome!
AnneMarie, 1-night trip
Verified

6/10 Good

5 stars for beach proximity, location to excellent restaurants, vista views, room cleanliness, lovely pool and balcony bar. 1 star for condition of the room/bathroom, bedding, dingy towels, large space beneathe door showing daylight and odd service at front desk & at breakfast. The older front desk man was not friendly, never inquired about our experience while checking out, no smile, only wanted to radio maid & make sure we left room in satisfactory condition.
Amy, 5-night trip
Verified

4/10 Fair

The hotel grounds and the pool area are indeed very nice, but my room was terrible. No blow dryer, no shampoo or shower gel, only a bar of soap. Walls cracked, very basic furniture - more of a cell than a room. Hot water took 10 minutes (!) to arrive every day - what a waste of water! But the worst was the bed - it was the most uncomfortable, hard, bed I have ever had the misfortune to sleep on. My. right shoulder completely seized up after just 1 night, so I had to actually had to cut my trip short and come home early as I did not want to be in pain for the whole week. NOT recommended!!
Attila, 5-night trip
Verified

8/10 Very good

Staff were great. Rooms were clean and the pool area was very nice
Merrill, 16-night trip
Verified

10/10 Exceptional

Great time it was a good stay a good distance from everything
Turtle, 3-night trip
Verified

8/10 Very good

Good ubication near to the beach. Employees are Nice
Victor Hugo, 4-night trip
Verified

8/10 Very good

Close to the beach, beautiful neighborhood.
Jose, 4-night trip
Verified

8/10 Very good

Clean, safe and friendly staff
Nicole, 2-night trip
Verified

4/10 Fair

Great beach access and excellent water pressure. However, during the holiday season, we found the price too high for what was offered. The beds were really uncomfortable and caused back pain for us. Disappointingly, there were no beach towels provided, but they had towels for the pool, which we weren't allowed to take it to the beach....
Duygu, 2-night trip
Verified

8/10 Very good

The pool is lovely
Verified

10/10 Exceptional

Very close to the beach
Juan, 2-night trip
Verified

8/10 Very good

The hotel is well located close Madeira beach access. The staff are extremely friendly and helpful. The rooms are very basic, but who spends much time in your hotel room when you are in Zihua.
Robert, 7-night trip