The hotel looks great, but functionally is clearly not ready to accept guests. The lift wasn't working, the air con wasn't working, the shower pressure was terrible and the water was not hot.
The people on the desk were friendly and attempted to find us a new room when they realised we had a small dog, explaining 'floor 3 has carpets', but the lady who I presumed the Hotel Manger, was rude to them in front of us 'give them the room they were allocated' she hissed without even looking at us, she may as well of been rude to us directly. We saw her again on leaving the hotel in the morning and she just held out her hand for the room keys she nether thanked us for our stay, or wished us a good day. We were not especially high value guests, but it was our daughters first week at Edinburgh Uni and you would have had us as repeat customers for 6 years if the experience was better, and you had a different manager.