Great Customer Service but Poor upkeep of property
Customer service was outstanding, representative was very professional, attentive and polite. The room smelled horrible from the smoke. Bed linen was filthy and has burn holes in blankets. Bathroom walls, sink and toilet were dirty, very disgusting odor in bathroom. Me and my daughter had to leave children in car while we disinfected room to our comfort to allow us to stay there. Trash was behind and on sides of beds. I assume ppl use the hotel for extended stays or are living there. Noise ALL night long, couple a few doors down we’re arguing and banging on doors the entire night. Air conditioning in room kept turning off- room became very stuffy and hot. We were going to extend our stay but opted to move to another hotel. Didn’t feel safe and or comfortable. Hotel needs to have a huge sanitation system and security on premises to deter rift rafts. Ppl were hanging on stairs and sitting along wall of parking lot. Not a good look for a tourist like myself-didn’t make me feel safe having my family there.