I ordered a trip for my daughter and me, and on the very day of the trip I received a message saying that they could not honour our visit. That resulted in me having to secure a much more expensive hotel room. They also refused to refund the trip, which resulted in the trip being really expensive. They did not give a reason for why they could not honour our trip, I believe it was because my daughter is not yet 18. They do not say anything about this in the rules and restrictions as other hotels does, it says ambiguously somewhere else that the person checking in need to be 18, which I took to be me. Should anything be amiss with your booking, these are the least cooperative people you will meet, so I strongly recommend you find somewhere else to stay.