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Mercure Nairobi Upper Hill

4.0 star property
Suburban Nairobi hotel with restaurant

Choose dates to view prices

Photo gallery for Mercure Nairobi Upper Hill

Minibar, in-room safe, desk, soundproofing
Breakfast, lunch, dinner served; pool views
Meeting facility
Breakfast, lunch, dinner served; pool views
Breakfast, lunch, dinner served; pool views
In the heart of Nairobi Upper Hill, Mercure Nairobi Upper Hill offers a haven for relaxation. Unwind by the pool or indulge in al fresco dining at one of two restaurants. With high-speed WiFi, free self parking and a 24-hour front desk, this hotel provides comfort and connection.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Airport transfer
  • Air conditioning
  • 24/7 front desk
  • Laundry facilities
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Restaurant
  • Breakfast available
  • Internet in the lobby
  • 24-hour room service
  • Babysitting
  • Meeting rooms
  • Airport shuttle
  • Area shuttle
  • Theme park shuttle
  • Casino shuttle
  • Shopping center shuttle

For families (6)

  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Refrigerator
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
The current price is CNY852
CNY1,065 total
includes taxes & fees
Dec 5 - Dec 6

Why we love this property

Foodie paradise
Indulge in pool-view dining at 2 restaurants, grab a bite at the cafe, or sip drinks at the bar. Vegan, vegetarian, and organic menus feature local ingredients.
Luxe room comforts
Wrapped in soft bathrobes, guests indulge in 24-hour room service and turndown treats. The minibar adds extra convenience to these pampering touches.

Room options

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | Minibar, in-room safe, desk, soundproofing

Classic Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Bathrobes
Private bathroom
Hair dryer
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Minibar, in-room safe, desk, soundproofing

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
TV
Bathrobes
Private bathroom
Hair dryer
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Lobby
Radisson Blu Hotel Nairobi Upper Hill
  • Pool
  • Airport transfer
  • Free parking
  • Free WiFi
9.2 out of 10, Wonderful, 224 reviews
The price is CNY958
CNY1,198 total
includes taxes & fees
Nov 29 - Nov 30
Radisson Blu Hotel Nairobi Upper Hill
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About the neighborhood

Map
Longhorn Road Off Kilimanjaro Avenue, Upperhill, Nairobi, 00000

What's nearby

  • Uhuru Park - 12 min walk - 1.0 km
  • Strathmore University - 15 min walk - 1.3 km
  • Nyayo National Stadium - 15 min walk - 1.3 km
  • Nairobi Hospital - 20 min walk - 1.7 km
  • Kenyatta International Convention Centre - 3 min drive - 2.6 km

Getting around

  • Nairobi (WIL-Wilson) - 10 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 25 min drive
  • Syokimau Station - 23 min drive
  • Nairobi Station - 24 min drive
  • Syokimau SGR Railway Station - 25 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)
  • Shopping center shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Theme park shuttle (surcharge)

Restaurants

  • ‪friends bar and restaurant - ‬16 min walk
  • ‪Java KMA - ‬12 min walk
  • ‪Art Caffe - Britam Tower - ‬6 min walk
  • ‪Ronalo K'osewe - ‬3 min walk
  • ‪Bonds Garden Restaurant - ‬8 min walk

About this property

Mercure Nairobi Upper Hill

Mercure Nairobi Upper Hill is just 2.4 mi (3.9 km) from the airport and offers a shuttle (available 24 hours). For a bite to eat, guests can check out Kahawa restaurant, which is open for breakfast, lunch, and dinner and offers pool views. This Art Deco hotel is also within a short drive of Nairobi National Park.

At a glance

DONE

Hotel size

    • 44 rooms
    • Arranged over 8 floors
DONE

Arriving/Leaving

    • Check-in time starts at 2 PM
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 11:00 AM
    • Contactless check-out available
DONE

Special check-in instructions

    • This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • Guests driving to the property should contact this property in advance (e.g., directions)
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
    • Train station shuttle on request (available at scheduled times)*
DONE

Offsite

    • Area shuttle within 200 kilometers*
    • Shopping center shuttle*
    • Casino shuttle*
    • Theme park shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • 24-hour room service

Traveling with children

  • Babysitting (surcharge)

What to do

  • Golfing nearby

Working away

  • Meeting rooms
  • Coworking spaces
  • Conference space (5813 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2015
  • Safe-deposit box at front desk
  • Swimming pool
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 10% of profits reinvested in community & sustainability
  • Local culture & ecosystem education
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall
  • Art Deco architecture

Accessibility

  • Wheelchair accessible
  • Elevator
  • Elevator door width (inches): 47
  • Wheelchair-accessible parking
  • 10 on-site accessible parking spaces
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 47
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Tile flooring in public areas

Room amenities

Be entertained

  • 42-inch TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Dining

Kahawa restaurant - Overlooking the pool, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Wired internet access is available in public areas for USD 2.5 per day (rates may vary)
  • Buffet breakfast is offered for an extra charge of approximately USD 30 per person
  • Airport shuttle service is offered for an extra charge of USD 35 per person (one-way)
  • Train station pick-up and train station drop-off service is offered for an extra charge
  • Area shuttle service to the casino, shopping center, and theme park is offered for an extra charge

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 3740 per night

Policies

This property uses eco-friendly cleaning products.
Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Also known as

Crowne Plaza Hotel Nairobi
Crowne Plaza Nairobi
Nairobi Crowne Plaza Hotel

Frequently asked questions

Does Mercure Nairobi Upper Hill offer free cancellation for a full refund?

Yes, Mercure Nairobi Upper Hill does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Mercure Nairobi Upper Hill?

Yes, there's a pool.

Are pets allowed at Mercure Nairobi Upper Hill?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Mercure Nairobi Upper Hill?

Yes, there's free self parking.

Is airport shuttle service offered by Mercure Nairobi Upper Hill?

Yes, an airport shuttle is available. The charge is USD 35 per person one-way.

What are the check-in and check-out times at Mercure Nairobi Upper Hill?

You can check in starting at 2 PM. Check-out time is 11:00 AM. Contactless check-in and check-out are available.

Is there an onsite casino at Mercure Nairobi Upper Hill?

No, this hotel doesn't have a casino, but Lucky 8 Casino (6-min drive) is nearby.

Are there restaurants at or near Mercure Nairobi Upper Hill?

Yes, Kahawa restaurant offers alfresco dining and pool views.

What's the area around Mercure Nairobi Upper Hill like?

Mercure Nairobi Upper Hill is a short 17-minute walk from Uhuru Park and 19 minutes' walk from Kenya Railway Golf Club.

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Mercure Nairobi Upper Hill Reviews

Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Great hotel
lucio, 8-night trip

10/10 Exceptional

Second house in Kenya

Classical Accord Hotels . Always the best and clean as standard!. The best thing by Mercure and Pullman Hotels are the hospitality and quick supports for anything any time.
mehmet, 4-night trip

10/10 Exceptional

Truly enjoyed our stay at this hotel. Staff were incredibly welcoming, helpful, and fast! Delicious breakfast and dinner buffets offered at the main restaurant. Rooms were spacious, very clean, and comfortable.
Silvia, 2-night trip

8/10 Very good

Edward Orange saved the day and changed our outlook on this property. Our sincerest thanks to him for focusing on customer satisfaction over all else!! He even let our overlt tired crew go to our rooms to sort out our reservation paperwork bf he took in our payment. Because of him, we will consider Crowne Plaza again. But it will be important to avoid unnecessary online booking confusion between the Nairobi Crowne Plaza hotels that have different fees, services, etc.
Kyss, 3-night trip

10/10 Exceptional

I booked this hotel but didn’t stay as I was upgraded to the Pullman next door due to building works.
Jayne, 1-night trip

10/10 Exceptional

Value for money

It was great.
Iman, 5-night trip

6/10 Good

Its ok
richard, 1-night trip

8/10 Very good

İyi konum İyi oda Kötü Wifi Sinir bozucu kapı

Nairobi'ye giderseniz Upper Hill otel konaklaması için çok iyi bir konum. Otel temizlik olarak oda büyüklüğü ve imkan olarak çok iyiydi. Bu konularda memnun kaldım. Küvet kadar yüzme havuzu ve büyük bir spor salonu var. Spor salonu iyiydi fakat koşu bantlarından 2 tanesi hariç hepsi arızalı. Restoranda yemek lezzetli fakat her gün menüde o var bu yok. Menüye değil de size ne verebiliyorlar ona göre sipariş veriyorsunuz. Personel çok ilgili ve kibar. İnterneti rezalet. Kapı kartı sorunu ise bana kafayı yedirtti. 4 kere falan kart çalışmıyo diye resepsiyona gittim. Madem olmuyo ANAHTAR kullansanız da sürekli bi asansörü kullanamadığımdan bir odayı açamadığımdan kartı değiştirtmesem. 1 fazla günümü de iptal edip geri ödeme kabul ettim. Kabul etmediler fakat odamı daha iyi bir odayla değiştirdiler.
7-night trip

8/10 Very good

Good facilities for a work trip. Staff very kind and helpful.
Susan, 2-night trip

10/10 Exceptional

Profesional staff with customers rentation and attending quest issues and adhering until solutions is obtained..
Eugène, 2-night trip

8/10 Very good

Convenience for business
EDWARD, 2-night trip

8/10 Very good

Great service, hard beds

Everyone was extremely friendly and helpful, food in Bakara was delicious. Beds were incredibly hard and uncomfortable though. Buffet breakfast and lunch were convenient, however the sit down dinner took forever even though only 3 tables were full.
Perry, 2-night trip

4/10 Fair

Not to the Crown Plaza level expected

Old Hotel and needs some serious renovation
Ranjit, 3-night trip

4/10 Fair

Not a Happy Stay

Not a good experience. It was supposed to be a relaxing few nights before I flew back to the UK. The TV only had news channels, despite the internet advertising DSTV movie channels, and them being available during my stay in Nov 2020. The phone chargers next to the bed did not work. The water in the shower and bath was cold; this was rectified on the last day of my stay. We had to chase for our rooms to be cleaned, as we returned at 4pm and they hadn't been cleaned.
Harvey, 2-night trip

10/10 Exceptional

Highly recommended

Excellent hotel. Staff very friendly and helpful. All measures followed with regard to COVID19. Had a very pleasant weekend break.
Harvey, 2-night trip

10/10 Exceptional

Great people very friendly
Abdulkadir, 3-night trip

2/10 Poor

I searched for Crown Plaza Nairobi airport and alongside that hotel you placed your hotel in town one hours away in heavy traffic By mistake I booked CPIn town when I wanted the airport when I tried to cancel you refused and told me it was a special deal I ended up having to pay the hotel to stay there I will never use you again Gary Summers
1-night trip

10/10 Exceptional

El hotel y sus instalaciones están bien cuidadas, el restaurante muy bueno
1-night trip

8/10 Very good

Club lounge in Nairobi - staffer most miserable

Checkin with Niomi was excellent. Club lounge is very nice. However, one male staffer was the worst staffer we have ever encountered at any IHG club. He should wash dishes instead of being with ambassador members. Bed super comfortable.
PETER, 1-night trip

6/10 Good

Nairobi stay - July 2019

The bed was sagging and the TV channels were cutting off
Michael, 1-night trip

4/10 Fair

Air condition not working in my room. Planned for a isolated weekend
CN, 2-night trip

10/10 Exceptional

Great Hotel with a great staff

We have enjoyed our stay at the Crown Plaza Nairobi. The staff was tremendous and the service provided incredible. I would recommend this hotel to anyone
Doreen, 2-night trip

8/10 Very good

Bra hotell med bra service

Bra hotell med bra service men man känner sig lite instängd då man inte kan gå utanför hotellet. Är nog likadant för många hotell i Nairobi. Mycket fint gym.
Barbro, 3-night trip

8/10 Very good

Hotel un poco antiguo. Habitación poco espaciosa. Personal muy amable y atento
Ramon, 1-night trip

10/10 Exceptional

Beds hard. Buffer only a 5 out of 10. Staff are very good.
Tracey, 1-night trip