I asked if there was a line since there was a gentleman standing at the counter, the agent asked if I was checking in, I said yes and she said have a seat, I'll call you up. But when another gentleman came in, he walked straight up to the counter and was checked in immediately! Mind you, there was another agent at the counter who offer to help me, notice we were waiting and went straight to helping the gentleman who walked up. The rooms were dirty, headboard tattered, curtains not close all the way so the sun would pierce the room in the early hours, tattered carpet, no blowdryer, slippers, robe, fridge, and dirty cabinets.