6/10 好
2026 年 2 月 22 日
Great: Welcome. Most staff. Room size. Comfortable beds. Food selection. Spa. Cleanliness. Wildlife in grounds.
Awful:
I will never stay at an Iberostar hotel again!
Our first day, we were tricked into being offered a free spa massage & 'VIP' breakfast hinting it was about an Iberostar membership, lasting no longer than an hour.
We were taken to a room where we met Danny and his manager - both pleasant. Then taken to the 'VIP' breakfast. There was nothing VIP about it. It was a huge, busy, & noisy hotel breakfast restaurant with the usual breakfast buffet, where we spent around 45 minutes discussing our previous holidays AND being asked how much these holidays cost. As the room was so busy, the conversation had to be loud, which made me uncomfortable. Not at all private or discreet! I noticed a couple of guests on nearby tables looking around frowning as clearly the conversation was intruding on their breakfast.
Danny gave us a tour of hotels at various Iberostar membership levels, including JOIA.
Then the SELL. We refused two offers so a third pushy salesman was sent. AWFUL!
One male staff member turned up at our door one evening offering drugs! We refused & sent him away.
Finally we were missold 2 excursions by a W2M agent. We didn't bother going on the 3rd. We're corresponding with the headoffice for a refund
Tina
Tina，9 晚家庭旅行
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