I noticed multiple reviews mentioning notices posted at the entrance concerning the legality of this accommodation. After my stay, I can understand why guests were concerned.
* I asked about luggage storage in advance. They said they would contact me on the day, but they never did. When I arrived, they said I had to wait 2.5 hours. Other guests also said they had been waiting for an hour. Fortunately, another staff member happened to pass by and took my luggage.
* The bath towel in my room was wet. I contacted them at 21:00, but they only responded at 9:30 the next morning with questions rather than an apology.
* They took my food (including cheese) out of the fridge and left it at room temperature for 9 hours overnight. The cheese spoiled and had to be thrown away. There was no rule explained at check-in. The fridge was almost empty, so there was no obvious reason to remove my food.
* When I asked the cleaner about the food, she replied very rudely: "You can ask to the girl who helped you with check in. Why didn’t she explained you that? But in case, you could figured it out yourself." and then ignored me. The owner claimed that "the staff didn't touch the food." However, before the cleaner edited her message, it explicitly stated: "Don't put food that can be stored at room temperature in the refrigerator."
They never apologize or properly explain problems. I strongly recommend finding another place to stay.
