When we checked into the hotel, I had to wait quite a while while the attendant was busy doing other chores. When I finally got checked in and to the room, it was very nice and clean. Then they called us and told us they made a mistake and put us in the wrong room and we had to move to another building. This was also a nice room and an upgrade to a suite. However, the TV in the living room was shattered and looked like somebody had put their head through it. It had a kitchen in it with the stove that did not work, no pots and pans, dishes, silverware, glasses, or anything else you would expect to be in the kitchen. It also had a microwave, a toaster, and a coffee maker. In the bedroom, the TV had no reception. I tried to call the office to report all of this, but the phone didn’t work. Tried to take a shower and there was no hot water.