The portable a/c unit in the lobby caused some apprehension and the ice machine was also broken.
The room was very clean and well-appointed. The tile floor was a little slick in the kitchen, almost like the mop used had also been used to clean up grease spills.
The toilet roll holder did come off the wall and appeared to be missing the tiny screw that holds it in place. It also appeared to be installed upside down.
The staff was very good overall. They were helpful and polite, and professional. There was an incidence where better judgement could've been used by the front desk. I went down to the pool to take some pictures because when I was there earlier, there were people in the pool and I couldn't get pics without people. I was fully dressed and obviously taking pictures when I was told I couldn't be in the pool area because it was closed.
I explained I was just taking pics, which was pretty obvious. I was told that I had to stay behind the gate in the patio area.
If the pool area was closed at a particular time, then my access card shouldn't have worked. I certainly understand that the pool may close at a particular time, but to send a new clerk out to take care of a situation like that which requires a level of judgement that a new employee may not have, demonstrated a lack of judgement by the trainer. I only wanted pictures of the beautiful pool at night with no one there.