The hotel's location is great . Across is a big indoor mall, a
Metro subway station, a grocery beside the hotel, and most of all just less than a kilometer walk to Plaza Espana and the Palace. The only downside is the afternoon female desk reception staff, when we checked in on Oct.12, 2026. She seemed not to be happy with her job, not smiling, very cold, like a robot giving directions to our rooms. I asked her if their cafeteria was serving breakfast because I saw a brochure at her desk , she replied to me that it is only for students, without even looking at me. It turned out that the cafeteria is open to all the hotel guests, as my friends were able to have a breakfast there the following morning. On our check- in day , I went down to the reception to request for an extra pillow as I need to 2 pillows to prevent my acid backing up, she said she's alone a day can't get it, I found out that the supplies are just behind the reception office. She's not fitted to be in a hospitality job ! I didn't bother to ask for her name, but the Management would know once they read this review.
