可以免费取消我在坎昆帕尔马别墅华丽海滩 SPA 度假村的预订并获得全额退款吗？

是的，坎昆帕尔马别墅华丽海滩 SPA 度假村在我们网站上提供可全额退款的客房房价。如果您预订了可全额退款的房价，则可以在入住前的一定天数之前取消，具体取决于该住宿的取消政策。请务必查看该住宿的取消政策，了解确切的条款和条件。

坎昆帕尔马别墅华丽海滩 SPA 度假村有游泳池吗？

是的，有5 个室外游泳池和儿童游泳池。

坎昆帕尔马别墅华丽海滩 SPA 度假村是否允许携带宠物入住？

很抱歉，不允许携带宠物和服务型动物。

坎昆帕尔马别墅华丽海滩 SPA 度假村是否有停车场？

是的，自助和代客停车免费。

坎昆帕尔马别墅华丽海滩 SPA 度假村提供机场接驳班车吗？

是的，提供从酒店到机场的班车。费用为每辆车 USD 50。

何时可在坎昆帕尔马别墅华丽海滩 SPA 度假村办理入住和退房？

开始办理入住：16:00；停止办理入住：00:00。退房时间为 12:00。延迟退房需要支付一定数额的费用（视客房供应情况而定）。提供无接触办理入住和无接触办理退房服务。

坎昆帕尔马别墅华丽海滩 SPA 度假村是否有内部娱乐场？

不，该度假村不设赌场，但PlayCity赌场 (11-min drive)和Royal Yak Casino & Sports Book (皇家雅克赌场和赛事投注区) (12-min drive)都在附近。

在坎昆帕尔马别墅华丽海滩 SPA 度假村及其附近有什么游览观光项目？

现场活动包括划皮艇、排球和瑜伽，您可以畅享其中。现场娱乐活动包括健身课程和瑜伽。尽情享受 SPA 水疗，在 4 个热水浴缸中舒缓您的感官。坎昆帕尔马别墅华丽海滩 SPA 度假村也拥有5 个室外游泳池、5 间酒吧和桑拿房，以及蒸汽浴室、游乐厅/游戏室和花园。

坎昆帕尔马别墅华丽海滩 SPA 度假村店内或附近是否有餐厅？

是的，有 6 家店内餐厅，提供国际美食和海洋景餐厅。

坎昆帕尔马别墅华丽海滩 SPA 度假村配备任何户外私人空间吗?

是的，每间房间都有配备家具的阳台。

坎昆帕尔马别墅华丽海滩 SPA 度假村周边区域环境如何？

坎昆帕尔马别墅华丽海滩 SPA 度假村位于在水滨，仅需 10 分钟步行可至蓬塔萨姆渡轮码头，10 分钟步行可至Punta Sam海滩。

蓬塔山姆坎昆帕尔马别墅华丽海滩 SPA 度假村住宿优惠| Hotels.com 好订网

Q: 坎昆帕尔马别墅华丽海滩 SPA 度假村有游泳池吗？

是的，有5 个室外游泳池和儿童游泳池。

Q: 坎昆帕尔马别墅华丽海滩 SPA 度假村是否允许携带宠物入住？

很抱歉，不允许携带宠物和服务型动物。

Q: 坎昆帕尔马别墅华丽海滩 SPA 度假村是否有停车场？

是的，自助和代客停车免费。

Q: 坎昆帕尔马别墅华丽海滩 SPA 度假村配备任何户外私人空间吗?

是的，每间房间都有配备家具的阳台。

8/10 很好

2020 年 12 月 28 日

環境很好很適合家庭旅遊房間也很乾淨服務態度也很好

Hsiao ching，2 晚家庭旅行

Hotels.com真实住客点评

2/10 很差

2019 年 9 月 1 日

地点去哪里都远而且住的房间感觉也不是很满意。墙壁床根本住不了人。以一躺上去床会发出的很大噪音。还有酒店吃的很一般大部分都是免费的但是要是吃龙虾什么的都是收费的。还有酒店的沙滩很脏岸边都是海藻。海水也不是很干净

6 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2019 年 6 月 5 日

设施一切都很完美。唯一不足的是儿童设施。适合小孩子的只有水池。如果再加一点适合儿童的playground 那就真的很完美了。

3 晚行程

Expedia真实住客点评

10/10 绝佳

2019 年 1 月 1 日

酒店比较大，清洁做得很干净，各项设施全，酒也很好喝，那些餐馆吃的也很好吃，唯一缺点就是沙滩没有酒店区美。

3 晚行程

Expedia真实住客点评

6/10 好

2025 年 11 月 15 日

The balcony was very spacious in the 1 bedroom condo. We enjoyed meals out there as well as the hammock. The condo itself was spacious and decorated well, with a washer/dryer combo which I really appreciated. Take note, this resort is in Punta Sam not Cancun as advertised. The weather was TERRIBLE and we were forced to spend most of our stay in the condo. I noticed little small bugs crawling around on the night stands in the bedrooms. And no, I wasn't eating any food in the bedroom. It wasn't a big deal, as I noticed these little bugs crawling around other areas in the resort. I did what I did with the others, killed them with my shoe and kept it moving. Well, it wasn't until I packed my suitcase that I realized these small bugs were crawling everywhere on my suitcase and throughout. The bellman noticed them as well and said they were small ants and they won't hurt anything. I called down to the manager Carlos and they sent him to my room. He insulted me by stating they don't have bugs and I'm must have brought them with me. It was unbelievable. There are bugs everywhere in Mexico. Between the biting flies, mosquitos and apparently ants, I was insulted. Once I showed my displeasure for being insulted the manager tried to say he wasn't trying to insult me while simultaneously telling me they don't have bugs. All this while I have video of the little bugs crawling throughout my bag which I had to unpack, shake and repack just minutes before leaving for the airport.

Tamara，4 晚家庭旅行

Hotels.com真实住客点评

8/10 很好

2025 年 10 月 31 日

Bel hôtel sur la plage. Jardíns piscines magnifiques. Bien entretenus , grand hôtel mais qui a toutefois du charme ,

Cédric，1 晚结伴旅行

Hotels.com真实住客点评

10/10 绝佳

2025 年 10 月 7 日

Wondeful Hotel Stay

The ocean view was perfect. Since the hotel has auto black out drapes you can lean over press the button when you wake up and look at the beautiful ocean. The spa was incredible. Expensive but worth it.

KIM，12 晚商务旅行

Hotels.com真实住客点评

10/10 绝佳

2025 年 9 月 21 日

Excelente hotel

Un hermoso hotel, el personal muy comprensible y eficaz!

laura，1 晚行程

Hotels.com真实住客点评

2/10 很差

2025 年 9 月 10 日

Elena，2 晚家庭旅行

Hotels.com真实住客点评

10/10 绝佳

2025 年 9 月 7 日

I love love this Resort !!!!!

It’s definitely our favorite Resort . We live here in Mexico .. and it’s by far one of the best!I love the Spa! I love the restaurants I love the rooms! I come here to ReLAx! Unwind! And eat! If you haven’t stayed here … you definitely need to put it on your Bucket List!

Leslie，1 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 9 月 6 日

The best of the best

Absolutely perfect ! We love coming here !! We line in isla Mujeres but we come here to take a mini vacation away from home! Love the rooms ! Love the bathtub and all the restaurant choices!! Thank you!

Alberto Garcia is amazing and my margarita was one of the best I’ve had! 🎉Carlos was so attentive and so kind! Lots of personality here!

Leslie，2 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 8 月 16 日

Comfortable beds, the food was really good

MEDHAT，3 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 8 月 11 日

We enjoyed the daily treats and drinks, the fresh towels and clean room that was done daily. We loved the pools and proximity tot he beach, the hammock on our balcony, the beautiful balcony table to watch the sun rise every morning, the view, the exotic feel with all the fauna. I also loved the automatic curtains. The staff was great as well as the food. Veronica was a gem.We loved our trip!

Melody Lee，4 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 8 月 10 日

Very friendly staff. Very clean. Enjoyed the week stay with family.

arundhati，7 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 8 月 1 日

The staff were the best part. Don’t get me wrong of course, the site is amazing, the beach was amazing, but the staff were just top of the line. They were kind, attentive, perceptive, and fun!

Abigail，5 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 7 月 30 日

Crystal，4 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 7 月 29 日

Our stay was perfect for my family very safe, clean, and comfortable. The beds were spotless and cozy, and the staff was exceptionally well-trained, caring, and friendly. Overall, both my family and friends were very happy with the experience. I’ll definitely continue to recommend this hotel to everyone I know.

Ameleset，7 晚结伴旅行

Expedia真实住客点评

10/10 绝佳

2025 年 7 月 27 日

Joshua，6 晚行程

Hotels.com真实住客点评

10/10 绝佳

2025 年 7 月 27 日

From check-in to check-out the entire experience with this hotel was excellent. We traveled with our kids so we had 3 rooms. 2 of the rooms were upgraded to suites free of charge and they made a point to put all of us on the same floor close to each other without us even asking. The food was delicious with multiple dining options. The only complaint we have is that the dinner buffet was closed 3 nights in a row but we were able to get into the other restaurants without any problems. The rooms were very comfortable and the staff very friendly.

Madelyn，6 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 7 月 27 日

Jessica，4 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 7 月 26 日

Samir，5 晚行程

Expedia真实住客点评

10/10 绝佳

2025 年 7 月 26 日

Belleza y confort en un lujoso hotel lleno de palmeras y detalles de cortesía y amabilidad. Excelentes protocolos de atención y respeto. Habitaciones con un alto nivel de comodidad y diseño. Muchas albercas, jacuzzi en habitación y una comida DELICIOSA. Gracias a Víctor por su servicio en la alberca. a Cruz en recepción-botones y a tod@s por hacer de estas vacaciones una experiencia de alto nivel.

Cynthia，4 晚家庭旅行

Hotels.com真实住客点评

2/10 很差

2025 年 7 月 21 日

Very upsetting..cheating on customers about all inclusive. There were 5 other guest going through the same situation while i was checking in. Thats means either expedia is false advertising of both expedia and hotel is cheating. I took numbers of guest who were involved this will be in news in few days.

Ashima，3 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 7 月 14 日

What an amazing resort experience! Everything from the food to the service to the rooms was top-notch. Our room was cleaned daily, and one of the best perks was being able to order lunch and drinks right from the pool. The beach is just steps away, and it was well maintained. They cleared the seaweed daily,ñ. We chose the all-inclusive package, and if you're someone who loves to eat and drink (like we do!), it’s 100% worth it. They still provide receipts showing what you would’ve paid without it, and every one of ours said “covered - AI,” which was super reassuring. We had no surprises at checkout. A tip: follow the advice in other reviews and book your dinner reservations early. The restaurants fill up fast. All are great! You can’t go wrong with any of them. I’ve stayed at two other resorts in Cancun, and the food here is the best by far. The steaks are not dry. The food has flavor. The drinks are not watered down. I also loved the free water activities. They offered paddle boards and kayaks, and it was such a fun and easy way to enjoy the water. This is a family resort. There is no nigh lot time entertainment but they do provide an itinerary of pool activities. They play some music on occasions but it’s not a party hotel. Which we didn’t mind at all!! This place is officially on my repeat list.

Gloria，4 晚家庭旅行

Expedia真实住客点评

10/10 绝佳

2025 年 7 月 12 日

Great stay

Renajae，3 晚行程

Expedia真实住客点评

坎昆帕尔马别墅华丽海滩 SPA 度假村

Villa del Palmar Cancun Luxury Beach Resort & Spa

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