Our check-in was scheduled for 3:00 PM, but we were not informed until 4:00 PM that the unit’s AC was broken and unavailable. We were asked to delay arrival while a repair was attempted, and ultimately were moved to another unit after the issue could not be fixed.
The host did make an effort to accommodate us by providing an alternate unit, adding an extra bed for our third child, and offering to reimburse us for the ice cream we purchased while waiting. That was appreciated.
However, the replacement unit did not meet expectations. The primary bedroom mattress was extremely uncomfortable and had a noisy waterproof cover that made it difficult to sleep. The space also appeared larger in the listing photos than it felt in person. Additionally, a late checkout could not be accommodated, despite the two-hour delay in check-in.
While the host attempted to address the situation, the overall experience fell short and we would not return to this property.