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Hotel 28

3.0 star property
Hotel with outdoor pool, near Mercado 28

Choose dates to view prices

When you stay at Hotel 28, you'll be just a 5-minute drive from Mercado 28 and Plaza Las Americas. After splashing around at the outdoor pool, you can unwind with a drink at the pool bar. Also, Cancun Mall and Langosta Beach are within a short drive.
VIP Access

Reviews

9.6 out of 10, Loved by guests
Top-rated by travelers

Popular amenities

  • Airport transfer
  • Free parking
  • Free WiFi
  • Air conditioning
  • Bar

Main amenities (10)

  • Daily housekeeping
  • Outdoor pool
  • Breakfast available
  • Beach towels
  • Pool bar
  • Room service
  • Airport drop-off service
  • Beach shuttle
  • Terrace
  • Limited hour front desk

Feel at home (6)

  • Kitchen
  • Terrace
  • Daily housekeeping
  • Coffee/tea maker
  • Minibar
  • In-room climate control (air conditioning)
The current price is CNY429
CNY552 total
includes taxes & fees
May 25 - May 26

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Two Bedroom Junior Suite

45-inch Smart TV with digital channels, Netflix, streaming services

Two Bedroom Junior Suite

9.8 out of 10
Exceptional
(9 reviews)
  • 54 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for Two Bedroom Deluxe Suite

Two Bedroom Deluxe Suite | Hypo-allergenic bedding, memory foam beds, minibar, in-room safe

Two Bedroom Deluxe Suite

  • 54 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds
  • Free WiFi

View all photos for Studio Suite

Hypo-allergenic bedding, memory foam beds, minibar, in-room safe

Studio Suite

9.0 out of 10
Wonderful
(7 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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includes taxes & fees
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About the neighborhood

Map
AV. XELHA SM 27 MZ 14, LT 13-01, Cancun, QROO, 77509

What's nearby

  • Mercado 28 - 2 min walk - 0.2 km
  • Plaza 28 - 6 min walk - 0.6 km
  • Las Palapas Park - 9 min walk - 0.8 km
  • Benito Juarez Municipal Building - 15 min walk - 1.3 km
  • Plaza Las Americas - 3 min drive - 2.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive
  • Airport drop-off service
  • Beach shuttle (surcharge)

Restaurants

  • ‪Comida Mexicana, Mariscos Y Más - ‬2 min walk
  • ‪Pescado con Limón - ‬2 min walk
  • ‪Mr. Habañero - ‬3 min walk
  • ‪Cocktelería El Cejas - ‬2 min walk
  • ‪Doña Fany - ‬1 min walk

About this property

Hotel 28

When you stay at Hotel 28, you'll be just a 5-minute drive from Mercado 28 and Plaza Las Americas. After splashing around at the outdoor pool, you can unwind with a drink at the pool bar. Also, Cancun Mall and Langosta Beach are within a short drive.

At a glance

DONE

Hotel size

    • 13 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
    • Minimum check-in age: 16
    • Check-out time is noon
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
    • The front desk is open daily from 9:00 AM - 9:00 PM
    • Front desk staffed during limited hours
    • This property doesn't offer after-hours check-in
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 16
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 50+ Mbps)
LOCAL_PARKING

Parking

    • Free secured, uncovered onsite self parking
DONE

Transfers

    • Airport drop off on request(available 24 hours)*
DONE

Offsite

    • Beach shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 9:00 AM–11:00 AM
  • Poolside bar
  • Room service (limited hours)

What to do

  • Beach shuttle (surcharge)

Services

  • Front desk (limited hours)
  • Beach shuttle (surcharge)
  • Beach towels

Facilities

  • Terrace
  • An outdoor pool
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 45-inch Smart TV
  • Digital TV channels
  • Netflix
  • Streaming services

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker

Sleep well

  • Hypo-allergenic bedding
  • Memory foam mattress
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Shower only
  • Soap and shampoo
  • Towels
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Free WiFi (speed of 50+ Mbps)

Food and drink

  • Mini-fridge
  • Freezer
  • Kitchen
  • Stovetop
  • Cookware, dishes, and utensils
  • Dining table
  • Kitchen island
  • Paper towels

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors
  • Mobile key entry

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

Optional extras

  • Continental breakfast is offered for an extra charge of approximately MXN 150 for adults and MXN 120 for children
  • Airport shuttle service is offered for an extra charge of MXN 850 per vehicle. Maximum occupancy 8
  • Beach shuttle service is offered for an extra charge

Renovations and closures

The property will be renovating from May 1 2026 to July 1 2026 (completion date subject to change). The following areas are affected:
  • Exterior

Guests will have access to the following alternate facilities during the renovation:

  • Outdoor pool
  • Recreational facilities

Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 10:00 PM

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher on site.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express

Also known as

Hotel 28 Hotel

Hotel 28 Cancun

Hotel 28 Hotel Cancun

Frequently asked questions

Is there a pool at Hotel 28?

Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 10:00 PM.

Are pets allowed at Hotel 28?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Hotel 28?

Yes, there's free self parking.

Is airport shuttle service offered by Hotel 28?

Yes, a shuttle from the hotel to the airport is available. The charge is MXN 850 per vehicle.

What are the check-in and check-out times at Hotel 28?

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM. Check-out time is noon.

Is there an onsite casino at Hotel 28?

No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (3-min drive) and Dubai Palace Casino (4-min drive) are both nearby.

What is there to do at Hotel 28 and nearby?

Hotel 28 has an outdoor pool.

Does Hotel 28 have self-catered rooms fitted with kitchens or kitchenettes?

Yes, a kitchen is available in every room, and also includes a coffee maker, cookware, and a freezer.

What's the area around Hotel 28 like?

Hotel 28 is in Downtown Cancun, a short 8-minute walk from Plaza 28 and 11 minutes' walk from Las Palapas Park.

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Reviews

Hotel 28 Reviews

9.6

Exceptional

9.8

Cleanliness

9.4

Amenities

9.6

Staff & service

9.6

Property conditions & facilities

Guest review summary

What guests liked

  • The pool was perfectly clean and at a perfect temperature, easily accessible to all guests. (4 reviews)
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From real guest reviews summarized by AI.

Reviews

Verified

10/10 Exceptional

Everything was great. The room was nice, the staff was wonderful. The location was fun. I would definitely stay there again.
Teri, 2-night trip
Verified

10/10 Exceptional

Great hotel in the middle of the town, still quite close to the hotel zone. Rooms are very comfortable and the Staff is very friendly.
Abhishek, 2-night trip
Verified

6/10 Good

Cleanliness location except for the parking. We are only there a couple nights that was great. Regards
Joe, 1-night trip
Verified

10/10 Exceptional

The staff was very friendly and the facility very clean!
Belsie, 1-night trip
Verified

10/10 Exceptional

Like the place and location near the market. Clean place with comfortable amenities.
Pierre-Andre, 4-night trip
Verified

10/10 Exceptional

“I had a great stay at Hotel 28. The rooms were clean, the atmosphere was friendly, and the manager Jose and staff were very helpful. I’d definitely recommend it to other travelers.”
Chinching, 3-night trip
Verified

10/10 Exceptional

Modern, clean hotel in good location. Friendly, helpful staff.
Alexander, 1-night trip
Verified

10/10 Exceptional

Room was very clean and had daily housekeeping. AC was nice and cold. Hotel staff were very accommodating.
Natalie, 9-night trip
Verified

10/10 Exceptional

Modern facility, excellent service and maintenance/ cleanliness at a reasonable price. Great place to stay!
Flavia, 7-night trip
Verified

10/10 Exceptional

Staff were very kind and helped us with everything we need. Room was very clean and had everything cleaned each day
Matty Michael, 2-night trip
Verified

10/10 Exceptional

For an experience totally different than the hotel zone, Hotel 28 is an excellent base. Staff are super helpful and friendly.
Jim, 8-night trip
Verified

10/10 Exceptional

Great place to stay quiet safe beds really comfortable staff very helpful and friendly alot of restaurant close by
oscar j, 2-night trip
Verified

10/10 Exceptional

The space was comfortable from the moment you walk through the gate. First Jose is a wonderful concierge and the entire staff was very warm and welcoming. If you are looking for a space that feels more like home than a hotel but you still want the amenities then this is the place for you. Only thing I would enhance is the pool temp being controlled.
Lindsay, 3-night trip
Verified

10/10 Exceptional

The facility was very clean and very convenient for the purpose of my trip. Jose was extremely polite and helpful. Definitely recommend this place .
Troy Anthony, 3-night trip
Verified

6/10 Good

I gave Jose $35. USD at check-in. I couldn’t understand what the $35. was for. I prepaid everything and I didn’t get it back at checkout. My room was clean and comfortable.
Gerald, 7-night trip
Verified

10/10 Exceptional

Exceptional service and personnel. One of the finest five-star hotels in Lebanon. Highly recommended.
Avedis, 1-night trip
Verified

10/10 Exceptional

Downtown Cancun

Very beautiful little Motel, only about a dozen rooms. Very private comfortable. Wonderful coffee, bar and continental breakfast of fresh fruit and eggs.
ROBERT, 1-night trip
Verified

10/10 Exceptional

Stuff was beyond my expectation. Jose was the best customer service person at the front!
Saeko, 1-night trip
Verified

10/10 Exceptional

Thank you Miguel Angel for checking in and out efficiently. We only stay over night but the place was very nice and clean.
German, 1-night trip
Verified

10/10 Exceptional

A hidden gem for travelers looking beyond the beach resorts. Excellent central location, great value for the price, and outstanding service. Highly recommended!
Francisco, 1-night trip
Verified

10/10 Exceptional

It was the first time that I have stayed at the property and was suitably impressed by the hotel and notably the staff who were focused and friendly. The location is well placed for restaurants in the downtown area as well as the ADO autobus station. I will certainly stay again when passing through Cancun.
stuart, 4-night trip
Verified

10/10 Exceptional

This place was very clean. The size of the room was more than enough to accommodate one adult and two teenage boys.
Nadia, 1-night trip
Verified

10/10 Exceptional

Awesome! Very clean incredibly staff
Yanelis, 3-night trip
Verified

10/10 Exceptional

Very clean and spacious
Maria Irma, 2-night trip
Verified

10/10 Exceptional

Good location and clean, the loved the pool. Room needs side tables for the sofa and a coffee table.
LEONIDA, 1-night trip