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The Balkan Jewel Resort, Trademark Collection by Wyndham

4.0 star property
Razlog ski hotel with spa and free ski shuttle

Choose dates to view prices

Nestled near the golf course, The Balkan Jewel Resort, Trademark Collection by Wyndham offers an upscale retreat with a poolside bar and sun-kissed terraces. Ski enthusiasts can take advantage of ski passes and rentals while families enjoy the playground or relax in the garden. Guests rave about their rejuvenating spa treatments.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
  • Connecting rooms available
  • Gym

Main amenities (12)

  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool and outdoor pool
  • Free supervised childcare
  • Free area shuttle
  • Free ski shuttle
  • Free shopping center shuttle
  • Ski rentals
  • Ski storage
  • Ski passes
  • Fitness center

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (surcharge)
  • Playground on site
The current price is CNY523
CNY570 total
includes taxes & fees
May 23 - May 24

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Club Studio, 1 Twin Bed (Attic)

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Club Studio, 1 Twin Bed (Attic)

  • 40 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Studio, 1 Twin Bed

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Studio, 1 Twin Bed

  • 45 sq m
  • Sleeps 4
  • 1 Twin Bed

View all photos for Deluxe Studio, 1 Twin Bed

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Deluxe Studio, 1 Twin Bed

  • 50 sq m
  • Sleeps 4
  • 1 Twin Bed

View all photos for Studio, 1 Twin Bed (Attic)

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Studio, 1 Twin Bed (Attic)

9.0 out of 10
Wonderful
(2 reviews)
  • 50 sq m
  • Sleeps 4
  • 1 Twin Bed

View all photos for Family Room, 1 Twin Bed

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Family Room, 1 Twin Bed

  • 60 sq m
  • Sleeps 5
  • 1 Twin Bed

View all photos for Family Suite, 1 Twin Bed

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Family Suite, 1 Twin Bed

  • 65 sq m
  • Sleeps 6
  • 1 Twin Bed

View all photos for Deluxe Suite, 1 Twin Bed

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Deluxe Suite, 1 Twin Bed

  • 60 sq m
  • Sleeps 6
  • 1 Twin Bed

View all photos for Family Suite, 1 Twin Bed (Attic)

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Family Suite, 1 Twin Bed (Attic)

8.0 out of 10
Very good
(1 review)
  • 65 sq m
  • Sleeps 6
  • 1 Twin Bed

View all photos for Luxury Villa, Multiple Beds

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Luxury Villa, Multiple Beds

  • 120 sq m
  • Sleeps 8
  • 3 Double Beds and 1 Double Sofa Bed

View all photos for Room, Multiple Beds, Accessible, Non Smoking

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Room, Multiple Beds, Accessible, Non Smoking

  • 85 sq m
  • Sleeps 6
  • 4 Twin Beds and 1 Double Sofa Bed

View all photos for Club Studio, Multiple Beds, Non Smoking (Spa n Restaurant Access)

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Club Studio, Multiple Beds, Non Smoking (Spa n Restaurant Access)

  • 40 sq m
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Studio, Multiple Beds, Non Smoking

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Deluxe Studio, Multiple Beds, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • 60 sq m
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Studio, Multiple Beds (Superior Studio)

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Deluxe Studio, Multiple Beds (Superior Studio)

  • 60 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Superior Studio, Multiple Beds (Superior Studio)

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Superior Studio, Multiple Beds (Superior Studio)

  • 60 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed

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8.6 out of 10, Excellent, 201 reviews
The price is CNY371
CNY421 total
includes taxes & fees
May 17 - May 18
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About the neighborhood

Map
Razlog Valley, Razlog, 2760

What's nearby

  • Pirin Golf and Country Club - 8 min walk - 0.7 km
  • Bansko Ski Resort - 16 min drive - 14.0 km
  • Vihren - 16 min drive - 14.0 km
  • Bansko Gondola Lift - 17 min drive - 14.4 km
  • Ski Bansko - 33 min drive - 22.8 km

Getting around

  • Sofia Airport (SOF) - 139 min drive
  • Free area shuttle
  • Free shopping center shuttle
  • Free ski shuttle

Restaurants

  • ‪Casa di Papi - ‬10 min drive
  • ‪Fresh - ‬10 min drive
  • ‪café black & white - ‬9 min drive
  • ‪Тенекията - ‬9 min drive
  • ‪Hotel 3 mountains - ‬6 min drive

About this property

The Balkan Jewel Resort, Trademark Collection by Wyndham

The Balkan Jewel Resort, Trademark Collection by Wyndham features a free ski shuttle and puts you near winter activities like downhill skiing, snowboarding, and cross-country skiing. Guests can grab a bite to eat at the restaurant and visit the spa to be pampered with deep-tissue massages, body wraps, or facials. There's an indoor pool and an outdoor pool, and in-room conveniences include sofa beds and refrigerators. Ski passes, storage, and rentals are also available.

At a glance

DONE

Hotel size

    • 160 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: anytime
    • Contactless check-in available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • The front desk is open daily from 8:00 AM - midnight
    • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
    • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • A printed booking confirmation must be presented at check-in.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 16
DONE

Children

    • One child (7 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*
    • Free supervised childcare
    • Children's club*
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite parking available only on request
DONE

Offsite

    • Free area shuttle within 5 km
    • Free ski shuttle
    • Free shopping center shuttle
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's club (surcharge)
  • Children's pool
  • Free local shuttle
  • Playground
  • Free supervised childcare/activities

What to do

  • Horse riding/rentals
  • Pool table
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Horse riding nearby
  • Kayaking nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby
  • Ziplining nearby
  • Sledding nearby

Working away

  • Meeting room
  • Computer station
  • Conference space

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Bicycle rentals
  • Pool loungers
  • Pool umbrellas
  • Ski equipment rentals
  • Ski storage

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • Fitness center
  • Adjacent to a golf course
  • An outdoor pool
  • An indoor pool
  • Arcade/game room
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Elevator
  • Smooth flooring in room
  • Tile flooring in room
  • Hardwood flooring in room

Ski

  • Free ski shuttle
  • Ski passes
  • Ski storage
  • Ski rentals
  • Ski lifts nearby
  • Ski runs nearby
  • Downhill skiing nearby
  • Ski lessons nearby
  • Snow tubing nearby
  • Snowboarding nearby
  • Snowmobiling nearby

Room amenities

Be entertained

  • DVD player
  • Flat-screen television
  • Cable TV channels

Home comfort

  • Heating (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Single sofa bed
  • Premium bedding
  • Memory foam mattress
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Separate dining area
  • Separate sitting area

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Full-sized refrigerator/freezer
  • Kitchenette
  • Stovetop
  • Oven
  • Cookware, dishes, and utensils
  • Dining table

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The onsite spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.

Fees & policies

Refundable deposits

  • Breakage deposit: EUR 100 per stay

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge of 50 percent of room rate (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for EUR 20 per day
  • Children's club access is available for an extra charge

Parking

  • Guests must contact this property in advance to reserve onsite parking

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 9:00 PM
  • The seasonal pool is open from June to September
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a smoke detector and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard

This property is professionally cleaned.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The maximum number of cots/cribs in a room is 1.

Please note that there are additional fees associated with the use of this property's leisure center and resort facilities.

Guests must contact this hotel after booking to reserve a terrace or fireplace, subject to availability.

Also known as

Balkan Jewel

Balkan Jewel Bansko

Balkan Jewel Resort

Balkan Jewel Resort Bansko

Balkan Resort

Balkan Jewel Resort Diamond Resorts Bansko

Balkan Jewel Resort Diamond Resorts

Balkan Jewel Diamond Resorts Bansko

Balkan Jewel Resort by Diamond Resorts

Balkan Jewel Resort Razlog

Balkan Jewel Razlog

Balkan Jewel by Diamond s

Razlog Balkan Jewel Resort and Chalets Aparthotel

Balkan Jewel Resort Chalets Razlog

Balkan Jewel Resort Chalets

Balkan Jewel Chalets Razlog

Aparthotel Balkan Jewel Resort and Chalets Razlog

Aparthotel Balkan Jewel Resort and Chalets

Balkan Jewel Resort and Chalets Razlog

Balkan Jewel Chalets

Balkan Jewel Resort by Diamond Resorts

Balkan Jewel Resort

Razlog Balkan Jewel Chalets

Frequently asked questions

Does The Balkan Jewel Resort, Trademark Collection by Wyndham offer free cancellation for a full refund?

Yes, The Balkan Jewel Resort, Trademark Collection by Wyndham does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Balkan Jewel Resort, Trademark Collection by Wyndham?

Yes, there's an indoor pool, an outdoor pool, and a children's pool. Guests have pool access from 9:00 AM to 9:00 PM.

Are pets allowed at The Balkan Jewel Resort, Trademark Collection by Wyndham?

Sorry, pets aren't allowed.

What are the check-in and check-out times at The Balkan Jewel Resort, Trademark Collection by Wyndham?

Check-in start time: 2 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a 50% charge (subject to availability). Contactless check-in and check-out are available.

What is there to do at The Balkan Jewel Resort, Trademark Collection by Wyndham and nearby?

Have fun with onsite winter activities like skiing. Additional recreation nearby includes hot springs, spelunking, and ecotours. Indulge in a treatment at the spa and soothe your senses in the hot tub. The Balkan Jewel Resort, Trademark Collection by Wyndham also has an outdoor pool, a sauna, and a steam room, as well as an arcade and a garden.

Are there restaurants at or near The Balkan Jewel Resort, Trademark Collection by Wyndham?

Yes, there's an onsite restaurant.

Does The Balkan Jewel Resort, Trademark Collection by Wyndham have self-catered rooms fitted with kitchens or kitchenettes?

Yes, a kitchenette is available in every room, and also includes a stovetop, an oven, and a refrigerator.

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Reviews

The Balkan Jewel Resort, Trademark Collection by Wyndham Reviews

8.0

Very Good

8.6

Cleanliness

7.8

Location

8.0

Staff & service

7.8

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast offered a local dish called banitsa, a really good pastry when freshly baked. (3 reviews)
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From real guest reviews summarized by AI.

Reviews

Verified

6/10 Good

Cheap, clean and ok good food.
Per, 1-night trip
Verified

8/10 Very good

Pleasant hotel with spa facilities in a quiet, green area. Staff was friendly, breakfast offered variety. The bed was a bit too soft, but overall the room was fine.
Fanny, 1-night trip
Verified

8/10 Very good

Not in enough promoted hotel. Excellent food (breakfast and a la card). Generally, in Bulgaria people working as waiters are not pleasant and this hotel are not exceptional. Big and clean apartments.
igor, 1-night trip
Verified

10/10 Exceptional

The two bedroom apartment was as expected. The bedrooms were with Mountain view and the balcony with pool. Rooms are spacious and kitchen is supplied with everything needed. There are oven, stove top, fridge and tea and coffee makers. The apartment has 2 bathrooms and a shower.
Veselka, 1-night trip
Verified

4/10 Fair

The appartment was clean and big enough to accomodate five people. There was a fireplace, which was really nice to have. Unfortunately, the things we didn't like were more than what we liked: during the whole stay (8 days) the towels where changed only once and after our requeste; the air in the SPA center was cold, the there were three saunas, but only one was working; the water in the swimming pool was very cloudy and I didn't let my kids in it (it was like that during the whole stay). The food in the restaurant was OK, but almost the same every day and not much choice. For breakfast there was a local dish called banitsa, which is really good pastry, when it is freshly baked and homemade, but unfortunately the one in the restaurant was from the frozen one sold in the shops (equivalent of the frozen pizza). As a whole I wouldn't recommend it as the cost was not cheap, but the quality of the service was not what you would expect.
Yordan, 8-night trip
Verified

6/10 Good

Nice place

We stayed for a few days - when we arrived we found out that there was a youth camp in the hotel that took over all the hotel and we felt like we had no place there.
Adar, 8-night trip
Verified

10/10 Exceptional

Amazing property. Will be back! Thank you
Lyubomir, 5-night trip
Verified

2/10 Poor

The room is not updated. Mattresses are too old with spring coil noise once you sit on. Room is big but many things are out of orders such as bedside table lights are not on, no power charging sockets. Shower is very small.
Wan Ju, 1-night trip
Verified

4/10 Fair

This is not a 4 star. Staff are uninterested in doing anything. Waited 4 days for handwash bottle to be replaced. No room amenities. Bathrooms old and run down with wires showing. Food pretty poor especially fkr vegetarian. Meat often was undercooked. Pool aree dirty and run down.
Tina, 7-night trip
Verified

2/10 Poor

Worst hotel experience ever!

This hotel deserves zero stars. From the moment we arrived, the service was atrocious. The head waiter was incredibly rude, condescending, and unprofessional. He treated us like an inconvenience and made us feel unwelcome. The food was equally disappointing. It was bland, poorly prepared, and lacked any flavor. The cleanliness of the hotel was also subpar. Our room was dusty, the bathroom wasn't properly cleaned, and the overall hygiene standards were questionable. The service throughout the hotel was consistently terrible. Staff were unhelpful, slow to respond, and seemed uninterested in providing any kind of assistance. This was by far the worst hotel experience I have ever had. I would strongly advise anyone considering staying here to look elsewhere.
Fisnik, 3-night trip
Verified

4/10 Fair

Sezon bitimine denk geldiğimiz için açık büfe yoktu alakart menüleri çok da iyi sayılmaz. Kapalı havuz kötü durumdaydı kullanamadık. İlk gidişimizde memnun kaldık ama bu sefer otel boş olduğu için personelin büyük kısmını izne çıkardıklarını söylediler, genel olarak memnun kalmadık ve 1 gece erken ayrılmak durumunda kaldık.
Imer, 3-night trip
Verified

8/10 Very good

Tout ok et bon rapport qualité prix
jaoued, 2-night trip
Verified

10/10 Exceptional

Bansko’ya araçla 15 dk uzaklıkta, servis olanağı var. Odalar temiz, çalışanlar güleryüzlü ve ilgili. Yemek gayet yeterli.
Volkan, 1-night trip
Verified

8/10 Very good

Grand appart et chouette piscine interieure
eric, 1-night trip
Verified

6/10 Good

gut
Adnan, 3-night trip
Verified

10/10 Exceptional

Sehr erholsam, idyllische gelegen am Rande des Piringebirge. Schöne Poolanlage, sowohl innen als auch aussen. Frühstück reichhaltig.
Maike, 4-night trip
Verified

10/10 Exceptional

Spectacular views from our room. All employees were attentive and professional. Loved the food in the restaurant and the pool was sparkling. Would love to come back again.
5-night trip
Verified

4/10 Fair

the hotel is very old, the service very poor , almost no one speak English, the bathroom inside the room is very small , and overall I'm not satisfied at all. I stayed for 3 nights and they only fix the beds every day and nothing else , they don't even wash the dishes for 3 days!!!
3-night trip
Verified

6/10 Good

Так себе номер. В спальне нет телевизора, в гостиной очень маленький. В ванной комнате не повернуться, очень тесная.
Sergey, 2-night trip
Verified

10/10 Exceptional

Stayed for a weekend ski

Comfortable, clean and everything prepared and heat was turned on before our arrival. It's a comfortable place to stay skiing in Bansko. It's about 20+ minutes from the Gondola and there's free shuttle bus. The hotel food was pretty good and less pricey than the places in town.
Kwok, 2-night trip
Verified

4/10 Fair

Good budget stay at bansko area

nice hotel. pool very small and crowded, no towels or flipflops to use. sauna/hamam not in same building as rooms so people have to walk outside at cold weather to go to rooms. Elevators very slow. Kids place good and spacious lot of toys. location is outside bansko need car. breakfast was ok and personel working very friendly. parking easy. free shuttle bus to gondola. Rooms clean warm and spacious. issues: - very small tv and not plugs to charge phones. I had to find to use plugs of sidebed lamps to get some power - checkout problem with double payment hope to resolve soon. - Fridge was not plugged in when arrived.
Verified

10/10 Exceptional

Μια υπεροχη διαμονη!

Το ξενοδοχειο ειναι εξαιρετικο με πολυ ομορφα και ζεστα δωματια!Φανταστειτε πως ειχαμε τζακι στο δωματιο μας και δεν χρειαστηκε καν να το αναψουμε λογω της αρκετης ζεστης που επικρατουσε!Ο χωρος του σπα πολυ καλος και καθαρος οπως επισης και το εστιατοριο!Το Μπανσκο βρισκεται 7 λεπτα μακρια με το αυτοκινητο!Θα ξαναπηγαιναμε σιγουρα!
Vasiliki, 5-night trip
Verified

4/10 Fair

Wouldn't recommend it

The Balkan Jewel Resort is located outside the city. It's a 15 minute drive to Bansko with almost nothing in between. So if you don't want to spend your entire time at the resort, you'll have to take a shuttle to the city. The resort is split up into four building, unfortunately they are not connected with an internal walkway. Ergo you have to exit your building to go to the restaurant, the front desk, the gym/massage room/ jacuzzi, etc. Think about that in the winter; you'll have to wear a winter coat just to go for breakfast or pack a bag to go for a massage. We went during the off season. We were in the Amber building of the resort. All the lights in the building were almost always off, so we would have to turn on the lights when we entered/exited the building and our floor. The building was deserted. It's just strange for a hotel. The sole restaurant at the resort isn't very good but it's your only option if you don't want to get out. I regret picking the Balkan Jewel Resort. I strongly recommend picking a hotel in Bansko, around the city center instead.
2-night trip
Verified

10/10 Exceptional

lovely please and food

Very good condition and nice people the location is also amazing
Verified

10/10 Exceptional

Nettes hotel in razlog, in nächter näher zu bansko

Es war ein schöner Aufenthalt, Zimmer sehr komfortabel. Die Badelandschaft schön jedoch hätten Säuberugsgegenstände aus der Badelandschaft entfernt werden sollen, jene stören etwas das Gesamtbild.